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“Fantastic Wedding Venue”
5 of 5 bubbles Review of Caistor Hall Hotel

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Caistor Hall Hotel
Ranked #29 of 50 Hotels in Norwich
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic Wedding Venue”
5 of 5 bubbles Reviewed 18 March 2014

We held our Wedding reception at Caistor Hall Hotel and from the moment we arrived Nick and all the staff did a fabulous job of making sure that all our guests were well looked after and that my Champagne glass was always full ! The room looked fabulous and the food as usual was divine – you have a truly amazing Head Chef and kitchen brigade. The staff were all so polite and helpful and nothing was too much trouble. All of the guests that attended gave high praise to the food and staff and we will all be recommending Caistor Hall to friends in the future.

The Honeymoon Suite was absolutely beautiful, I just wish we had time to take advantage of the Jacuzzi.

We can't fault anything about this hotel, from the moment we booked our reception we knew we were in professional hands, the attention to detail throughout the planning was impeccable and we can't thank Komal enough for everything she did to ensure our special day was perfect.

Perfect venue for any wedding with such attentive staff and all set in a beautiful Georgian Hall in the Norfolk countryside - what more could you ask for.

Room Tip: The Bridal Suite is a must... beautiful four poster bed and a lovely sunken Jacuzzi bath - definitel...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sarah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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300 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Chesterfield, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 4 March 2014 via mobile

Lovely old building, a real maze of corridors and stairs. Professional staff, very efficient, especially Charlotte on our arrival. And Ivars in the morning, who managed to serve breakfast, cover reception and be a man in several places at once. But the hotel wasn't busy, so that was fine.

The only things that let it down were a cold room, internet not working in our room, which was the furthest from reception, and the butter at breakfast was too hard to spread. Other than that, it was a very peaceful and enjoyable visit.

Stayed March 2014, travelled on business
Helpful?
3 Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 15 February 2014 via mobile

We'll ... To start I am not one to moan but I had to share this , we checked in to our room 426 on Friday 14th February valentines day , The room was freezing , full of mould , dirty and damp , and needs a full revamp.

In fact the whole hotel needs a good clean and a revamp. We didn't complain about our room as we just didn't want the hassle , P.S £156 a night!

Dinner
Ok so lovely main food, but bargain dessert and over priced , menus in the room have prices but don't be fooled! Because you will be charged around £50 more for eating in the restaurant!, but one thing to mention is the service from our young make waiter was very good , or though it was rushed , we had our meal and rushed out within 50minutes.

Ok so the next morning we go to check out with a bill of any extra £100! For food , that's for two potatoes two 8oz beef and two half eating cold out of the packet desserts ! And one drink each

A very pretty hotel but my gosh it needs new management and a whole revamp , especially when you can stay at the Ritz for only £100 more!

Never again!

Stayed February 2014, travelled as a couple
Helpful?
3 Thank hollie4591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Norwich hotels

Woodbridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 January 2014

A very good experience. Very good accommodation,beautiful rooms,very comfortable excellent food all at reasonable prices for this type of hotel. Special mention for the duty manager Karlis Birzgalis and hotel assistant Christine, both bent over backwards to pamper to your every need.
All in all a very enjoyable stay, highly recommended. Do yourself a favour if you need to stay in the area use this hotel.
Thanks again to the very pleasant staff.

Room Tip: all rooms look nice
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank david c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great yarmouth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 November 2013

My partner booked a room as a anniversary surprise, we don't live far away but it was close to Norwich town centre for shopping the next day, on arrival I was in awe at the beautiful exterior and carpeted steps outside it felt very posh, we arrived late so not many people around the receptionist was very polite and very informative he was a great help. The room was stunning a gorgeous 4 poster bed lovely dressing area huge tv and the cherry on top was at the top of the stairs a jacuzzi bath the carpet felt great under my feet it was amazing. Plenty of towels and bubbles for the tub. It was a lovely night. We felt check out time was suitable and the other male receptionist called us a taxi and said he would get us when it arrived so we sat in the library which was cozy with its log fire. I loved this hotel it was so picturesque and the decor was in keeping with its period I loved everything about it and will be coming back soon :)

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamdoughnut2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philomena7
Level Contributor
78 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 bubbles Reviewed 13 November 2013

Where to start? Easy to find and plenty of parking is probably the best that could be said for this place which doesn't even begin to live up to its very grand sounding name.

My UK-based friend and I planned to catch up here for the long weekend and take advantage of their 'Girls Night Out' package, which we pre-booked, noting all of our various requirements. We were unlucky enough to have a tyre blow out on the journey, meaning we were going to be late, so called ahead to let them know and see if it was possible to postpone the spa treatment booked. The response from the disinterested clerk was that he "wasn't sure" and was going to leave it at that, until we pushed for a response, at which point he said he would find out. In an improbably short time, he came back to say that no, it wouldn't be possible.

When we arrived, we had to walk through a chapel area and to the bar, as there was no signage to the side entrance 'front of house'. The lad in the bar let us loiter for a little before directing us to check in. We did so, explaining the situation and asking firstly if the spa treatment was possible to rebook for the morning, and secondly if breakfast was included in the package. "Not sure" on either front, but assurances that we would be told when we came down for dinner.

We reached the room after a long walk through a rabbit warren of corridors to a standard if tired looking room, with a view of the car park. My friend showered as I unpacked to the sound of screams as the water went from scalding hot to freezing cold. The bathroom itself looked like it had not been thoroughly cleaned for a long while.

The package included 'chef-prepared, take away style dinner in our room', however no one had asked what time we wanted dinner, so we went downstairs to see what the arrangement was. THe staff seemed to have no idea what we were talking about and were a bit taken aback when we asked about dinner in our room. Instead we were offered a seat in the library, which we accepted, followed by instances that we should sit in the dining room, which we declined as we were already seated in the library. The Asian style take away we had arranged months previous was seemingly forgotten and instead we were given the option of Italian. We were served up four, massive, doughy pizzas and garlic bread. Edible but not what we envision and certainly no comparison for a light Asian meal.

A bottle of champagne was also supposed to be in our room on ice as part of hte package; this also did not eventuate, so upon enquiring at the bar, my friend was given a wine list. She asked what was available, and was told everything. She suggested that perhaps it didn't include the 90 pound plus bottles, and was then given a random list of wines to select from. This was brought to our table, along with my cider, served in a glass with a dirty great lipstick stain and fingerprints all over. When I asked for a fresh drink, the contents were simply poured into a new glass.

Upon check out we were asked were we not staying for breakfast, at which stage we pointed out that since no one had contacted us about it, that we'd assumed it wasn't included. It was too late to partake in this since we had an appointment to meet and packed to leave based on breakfast not being available. Same story with the spa treatment. We refused to pay the full tarriff, given that we didn't recieve was we'd been offered and booked, only to be presented with the manager making the 'case' for paying the full package, sans breakfast, room service and spa treatment. Even after we'd renegotiated what we considered to be a reasonable rate, she insisted that we should pay for the newspaper!

Not relaxing. Not a 'girls night in'. Not what I'd call service by any stretch of the imagination. One to avoid.

  • Stayed May 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank SouthcombeRaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey England
Level Contributor
79 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 bubbles Reviewed 12 November 2013

We stayed here for night as the pictures of the outside of this Georgian hotel looked inviting and even a little grand. On arrival though we found otherwise. The gardens did provide an attractive setting but these first impressions soon went down hill. The reception area was cramped , tatty and in need of renovation and did not make good first impression. To be fair the receptionist was friendly and welcoming. Getting to our [attic] room was an obstacle course with a maze of narrow corridors and stair cases plus numerous tatty fire doors and flimsy partitions in between. The room itself was clean, however it was very bland, with old fashioned regency style curtains and matching bedlinen, one child size bedside lapmp and no pictures on the walls. The phone was out of order.The paint was chipped on the door and also peeling badly on the window cill. I imagine this attic room was once used for servants rather than paying guests!! It was rather dark having only one small window which looked out over heating ducts and other ugly hotel roofs and other paraphernalia. No view of the garden. The bed was reasonably comfortable and the bath room [ internal ] was acceptable although there were loose floor boards otherwise everything worked. I wondered if this room was typical of the hotel and on leaving I peered into another room on a lower floor which was being cleaned . Although larger than ours it was very dark and had the same old fashioned feel with with "make do" style lemon painted 50's style fitted bedroom furniture. Not really better than our attic room.

We paid £20 extra to have breakfast . This was provided in a surprisingly elegant and attractive dining room which had views on to the garden and into the adjacent oak panelled library style room . This latter room was superficially attractive being furnished with leather style club chairs and a log fire. Closer inspection however, of the room revealed the green cloth covered coffee table tops were in fact covered with plywood. Says it all really.

The breakfast itself was not really adequate. The service was a little slow and not very professional with only a young lad serving and doing his best. We asked for coffee. This arrived in a tatty looking cafetiere and was only luke warm - worse it tasted of nothing and was near colourless. I asked if the could be replaced as it was too weak and tasteless. The waiter said oh yes they'd add another another spoonful of coffee ! When he returned with the pot of still lukewarm coffee it wasn't any stronger ; indeed it was barely drinkable - in fact Id say it was the worst cup of "coffee" I've ever tasted. Even if they'd used cheap instant it would have been far nicer.
On checking out I was asked if we'd enjoyed our stay. I said not really as I thought the attic room did not meet our expectations and that the breakfast coffee was weak and undrinkable. The receptionist, to her credit apologised and offered to charge for only on of the breakfasts , which was a pleasant gesture. However I really don't know why in this day and age when there are thousands of decent coffee shops all over the UK this hotel cannot invest in a decent coffee machine for a start. [ I suspect it would pay for itself in the cost of refunds in a week.]

My overall impression of the place was of somewhere which probably survived by hosting weddings, stag nights and events rather than as an hotel . The whole place required a complete refurbishment [ although the dark bedrooms and cramped access and corridors might require more action than cosmetic changes]. Basically it needs complete refit - they could make start by getting rid of the plywood covered coffee tables in the library style room [ and I suspect elsewhere ] which were concealed by bottle green table cloths .These tables really say it all about the place . It was tatty and poor value, despite its garden and its faded Georgian heritage. I would like to be able to say better of this place as the staff did seem amenable but I am afraid I can't. I would never return and am unable recommend this place as a place to stay.

Room Tip: I suppose you could ask fora room with a view over the garden. It might have larger windows and be...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chrisinthesouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Caistor Hall Hotel

Property: Caistor Hall Hotel
Address: Stoke Road, Norwich NR14 8QN, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #29 of 50 Hotels in Norwich
Price Range (Based on Average Rates): £
Hotel Class:3 star — Caistor Hall Hotel 3*
Number of rooms: 21
Official Description (provided by the hotel):
Caistor Hall Hotel is a beautiful country house hotel located on the fringe of the 'Fine City' of Norwich in secluded surroundings. The village of Caistor St Edmund is a wonderful reflection of the idyllic peaceful backdrop that Norfolk country life has to offer, with its imposing classical Georgian front and 30 acres of woodland and private gardens, Caistor Hall Hotel is the ideal venue for any occasion. Caistor Hall Hotel offers the perfect setting for your chosen event with 21 bedrooms and a variety of function rooms. The hotel hosts many events from your traditional dressed wedding to private dinners, and business events including conferences, seminars and private functions. Caistor Hall hosts a popular restaurant offering a fantastic A la Carte menu along with a Menu du Jour and daily specials. Bar food, Lunch and Afternoon Teas are available daily to both residents and non-residents. ... more   less 
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Also Known As:
Caistor Hall Norwich
Caistor Hall Hotel Norwich, Norfolk

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