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“Lovely stay, we'll be back!”

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St Giles House Hotel
Ranked #1 of 50 Hotels in Norwich
Certificate of Excellence
Leicester
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Lovely stay, we'll be back!”
5 of 5 bubbles Reviewed 25 April 2012

We've just come away from a one night stay here. The food was good, the staff friendly and helpful. We stayed in the 'Odeon' room which faces on to the side so it wasn't at all noisy. It was a large, well furnished room with a small balcony, a large bathroom (shower only), everything was lovely and clean. As other reviewers have said there is a free car park and the hotels location is brilliant for exploring Norwich. We came on a discount internet deal, however we plan to return for a birthday or anniversary. Thank you St Giles for a lovely stay :)

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liz0116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGilesHouse, Manager at St Giles House Hotel, responded to this review, 30 May 2012
Dear Guest,

An absolute pleasure, and many thanks for such positive response following your stay.

Whenever the next celebration in Norwich, I do hope you look this way for your place to stay to celebrate! Keep a close eye on our website also as we promote all offers & accommodation deals online.

Hope to see you again in the not too distant future, many thanks for taking the time to share your experiences

Kind Regards

Jenna Richards
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

599 reviews from our community

Traveller rating
    325
    176
    52
    25
    21
See reviews for
68
333
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65
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Cambridge, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

My daughter and myself spent the weekend in Norwich and stayed at St Giles House,The hotel was situated just minutes from the centre of Norwich and the Theatre, The service was excellent.We went to see Calendar Girls and many of the cast were staying there. We look forward to a return visit,and would certainly recommend this hotel for anyone wanting a special treat at realistic prices

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGilesHouse, Manager at St Giles House Hotel, responded to this review, 30 May 2012
Many thanks for your feedback, tying your stay in with a trip to the Theatre Royal is certainly making the most of our location (less than 5min walk to Theatre), so Im pleased to see this worked well for you. The theatre brings a lot of business to the Hotel so great to hear your experience was so positive!

We look forward to seeing you both here again upon your next stay

Kind Regards

Jenna Richards
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Braintree, United Kingdom
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 12 April 2012

My husband and I visited last year as we had come to Norwich to see a comedy gig. I booked St Giles House as a treat, and decided the week before our arrival to try to upgrade to a nicer room (not a suite, just a bit more special). When I phoned they said not to upgrade and pay for it all now, but to wait till we arrived and they would see what they could do.
When we did arrive (and I found it easy enough to find and park), they informed us at the front desk that we had been upgraded free of charge(happy me), and led us to the Madame Pompadour suite (which I believe is the bridal suite.)
The suite was superb, beautifully furnished and clean, and the service we received from all staff was excellent.
We also had breakfast, myself going for eggs benedict, which was delicious.

I would definitely go back again, and would like to thank the staff for making us feel thoroughly special, and like newly-weds again!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Corinne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGilesHouse, Manager at St Giles House Hotel, responded to this review, 30 May 2012
Dear Guests,

Many thanks for your comments & such positive feedback from your stay in one of our Deluze Suites here at St Giles House....Im glad you agree this room is quite special! Im delighted you enjoyed the upgrade & that our staff welcomed & looked after you well throughout your stay.

I hope hope to welcome you back to St Giles House in the not too distant future

Kind Regards

Jenna Richards
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buckinghamshire, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 10 April 2012

We have stayed here on a number of occasions and have always enjoyed the experience.

The staff are extremely professional and exceptional with exceptions! We feel welcomed which adds to our experience..

The rooms are special but varied and the cuisine is first class - we have never been disappointed.

If you are looking for a special stay in the heart of a beautiful city - you would go a long way to beat St Giles.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGilesHouse, Manager at St Giles House Hotel, responded to this review, 30 May 2012
Great to see such positive feedback from regular visitors...thank you! Im so pleased to see our efforts are continuing to provide a great experience which keeps you coming back!

We look forward to welcoming you back over & over and maintaining the service throughout, many thanks for taking the time to comment on your visits,

See you again soon

Kind Regards

Jenna Richards
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chippysmate
Level Contributor
108 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed 10 April 2012

Had lunch here on easter sunday, given the star rating I expected excellence, few short comings, including how to pour and serve drinks in correct glass, given the wrong bill, no mints with the coffee and no one asking how we liked beef served (served very rare) (one size fits all)

The restaurant on this day was quiet, perhaps others have found the same

Can I suggest good leadership in the restaurant is lacking, if you pay premium prices you expect premium service !

If you visit the loo, expect to use a shared grubby towel !

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Brierdene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gorleston-on-Sea, null, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 April 2012

the hotel staff is very freindly, the food is excelent, but room 6 bed mattres is hard,

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Great Yarmouth, United Kingdom
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 23 March 2012

I found the hotel, the food and service very good, the car park can be full but found a space
when I stayed with my wife.
The room was good with the bathroom almost the same size, it had a shower and rolled top bath, we were very comfortable.
The only down side was the room was on the main road side of the hotel and was very noisy,
it sounded as if the window was open, although I could not see that it was.You could hear people talking in the road in the early hours of the morning.There were windows opposite so
we had to keep the wooden blinds shut for privacy, spoilt the stay for us.
The breakfast was terrific and well served, it was a pity there was a mixup with the bill when I left which was sorted out eventually.
I would stay again but would ask for a room at the rear.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GeorgeCatton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StGilesHouse, Manager at St Giles House Hotel, responded to this review, 30 May 2012
Many thanks for your comments since your stay at St Giles House, I am so pleased to see our staff & service contributed well to your stay & that your dining experience with us was positive also.

As a Hotel located in the very heart of the City Centre (literally on the doorstep!) it comes with the teritory to have outside noise to a degree. We continually monitor this situation in our Georgian rooms, with constant reviews on efforts to eliminate this where possible. I must thank you for bringing this to my attention and assure you the matter has been looked into.

We do of course have a number of varied accommodation styles & I do hope you sample these on your next visit. We look forward to welcoming you back soon.

Kind Regards

Jenna Richards
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St Giles House Hotel

Property: St Giles House Hotel
Address: 41-45 St. Giles Street, Norwich NR2 1JR, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Norwich
#7 Romantic Hotel in Norwich
Price Range (Based on Average Rates): ££
Hotel Class:4 star — St Giles House Hotel 4*
Number of rooms: 24
Reservation Options:
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Also Known As:
St Giles Hotel
St Giles Norwich
St Giles House Hotel Norwich, Norfolk

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