“We aim to please whether you are joining us for a coffee, cocktail, massage, quick bite or a weekend stay” “To book these offers, discuss options please contact the hotel direct”
Reality – After 3 visits to make meal reservation for party of 20 for a wedding meal, research menu options and book room for bridal evening I was informed that the menu would not be available until June – I am getting married on. Not aiming too high to please then!
“We pride ourselves on treating every event we hold here as an individual occasion, we’re very aware that all our guests have individual, specific requirements which we aim to cater for wherever possible.” “Be it for small, intimate ceremonies or a rather more lavish affair, St Giles House can offer Wedding packages to suite all matter of tastes, needs and budgets.”
Reality – I received no communication from the hotel staff and when I raised my concern that I was spending a fair amount of money and wanted to ensure they would make my special day go well with Manager Rachel Roofe I was told that why was spending this sort of money an issue for me and what was my problem? Clearly my small intimate ceremony did not meet their wishes and was also told that a menu had been emailed to me when it definitely had not.
“We’d encourage you to come and see our rooms for yourself, as the photos rarely do them justice, details can then be discussed in greater depth allowing us to make any suggestions we feel would enhance your day. Following this we can create a quote we feel offers the best value and makes the most of your time with us at St. Giles House”.
Reality – When I asked to see the room Rachel said that they don’t do that as they cant guarantee which one you will be allocated on arrival, really when you have booked a specific suite?
Oddly not mentioned on their website, however this is what I was told when I asked why I was getting excuses instead of answers that provided a solution and gave me confidence in what would be provided on my wedding day. Rachel said “What do you want me to do, lay down with my legs in the air?” To say I was taken aback would be an understatement, I was then asked “why don’t you cancel then?”
My booking has now been cancelled and refunded without any form of apology and I am making new arrangements for what will be a beautiful day, no thanks to Rachel Roofe. If this is what “boutique” has to offer, well , I voted with my feet.
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- Also Known As:
- St Giles Hotel
- St Giles Norwich
- St Giles House Hotel Norwich, Norfolk