We fell in love with the venue as soon as we saw the Walnut Suite, and the staff gave us the confidence that they'd pull off our wedding without a hitch. So we quickly booked the venue and started planning our day.
The Walnut Suite is stunning, hardly needs any extras to make it look special for your wedding day, couldn't fault the surroundings at all. The beautiful chandelier tops it all off nicely, it really was the perfect place for us to get married.
The morning of the wedding, and the ceremony itself went off without a hitch, the staff were attentive and made sure everything we wanted was dealt with quickly and the room was set up perfectly. The champagne (well, prosecco) reception worked brilliantly and as it was sunny it was lovely to be able to sit outside and use the terrace.
However, as we got to the evening do, things started to go wrong. The event organiser left off while we were having a meal in the bridal suite, and no-one else seemed to have the job to take over from her.
On the run up to the day we were told that the staff would be on-hand to help us with the cutting the cake, and then take the cake away and serve it up with the buffet. This was scheduled for 7:30pm, however, we couldn't find anyone and were told that the girl behind the bar couldn't leave from behind there to help. So after waiting for someone to appear to help us, we gave in and just did the cutting of the cake ourselves.
The buffet was supposed to be served at 7:30pm, but it was almost 9pm by the time anyone brought any food out, and we'd had to chase it 4 times by that point. Not great when you're spending £1000 on food! Some of our guests with children even had to leave to go and buy them a meal somewhere else as the kids were getting so hungry.
The cake wasn't taken away to be cut into slices and served for ages after this, and again, only when I'd prompted the staff several times to do so and on top of that, when we first went back up to the bridal suite, our plates from our meal hadn't been tidied away (and wouldn't have been if we hadn't asked the staff to sort it out).
We did have a lovely day, but we should have had an amazing day. We felt like promises weren't delivered on and we haven't had any explanation as to why these things were so late on the day or why the staff on the evening had no idea of the timeline that should have been adhered to. It just got embarrassing having to apologise to our friends and family for how late the food was and the fact that some of our friends had to leave early to go and get their children something to eat.
All in all, it's a stunning venue, but the event management should really have been better on the day. It certainly didn't live up to expectations or promises.
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- Also Known As:
- St Giles Hotel
- St Giles Norwich
- St Giles House Hotel Norwich, Norfolk