We stayed here for one night just before Christmas. The room was well appointed, the bathroom enormous with huge iron bath and wet room (which flooded when used, so we stuck to the bath the next morning). As part of our Sunday night deal we were given the Xmas 5-course set meal, which was surprisingly good food. The butternut squash soup in particular was incredible and the venison casserole a taste sensation. Also, the waiting staff should be commended - it was the same guy on the bar, in the restaurant and serving breakfast the next morning and he was courteous to the max.
However, first impressions count and these were not good. The reception staff need a course in customer service, being surly and uninterested. Also, the stairs and corridors were in desperate need of a hoover. We encountered three reception staff and they were all the same - perhaps a staff course in hospitality is needed? Or just get them to smile at least.
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- Also Known As:
- St Giles Hotel
- St Giles Norwich
- St Giles House Hotel Norwich, Norfolk