We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horses for Courses”
Review of Assam House Whitby

Assam House Whitby
We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Whitby
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Assam House Whitby
Ranked #119 of 151 Whitby B&B and Inns
Scarborough, UK
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Horses for Courses”
Reviewed 19 October 2013

Much has been made of the friendliness of the host, in many of the other reviews. To be honest, when I stay at a B&B/Hotel, I am not looking to make a new friend, I am looking for polite and competent service, together with acceptable accommodation. At Assam House, I and my partner received neither. The double bed had a duvet which more resembled the surface of the moon, than an acceptable item of bed-linen. No amount of shaking got rid of what was essentially a collection of lumps. When I came in at 02.00 and got in the single bed, it collapsed. Upon investigation, the bulk of the lats had fallen through the frame and I had to remove the mattress to replace them. In addition to this, one of the bedside lights didn't work, the door wouldn't lock from the inside without the key, the tv would only receive four channels, despite three attempts to retune and all attempts to get a decent night's sleep were hampered by the loud snoring from the next room, which we could hear through the paper-thin walls.

At breakfast, the only choices offered were a full-English of fair to middling standard and the vegetarian alternative consisting of the full-English, with a couple of low-grade hash-browns, replacing the bacon and sausage. The eggs of both myself and my partner had hard yolks and were extremely rubbery. The toast was actually pretty decent and it was nice to see a decent helping of butter portions on offer.

After breakfast we advised the proprietor of all the problems and told him that we would not be staying another night, as planned. At this point, he turned quite nasty, rather than attempting to address the issues we'd raised. I do not consider it great customer service to respond to a complaint from my partner, by saying "Well I guessed your type, as soon as I saw your face", neither was it an improvement to follow that up with" well you have two choices, you can pay for both nights or I'm calling the police and be assured, they will come", which is what he said to me. I invited him to call the police as I had no intention of paying for a second night, when we weren't staying because the place was so far below an acceptable standard and nothing the police were likely to say, would cause me to change my mind. To be honest I thought he should count himself lucky that I was prepared to pay him anything at all, especially when you bear in mind it meant that we had to start looking for alternative accommodation! He went on to explain that a previous occupant had messed-up the tv and a similar fate had probably befallen the bed. I have to say that I was under the impression that it was the management's responsibility to prepare the room, not that of the previous occupants.

The proprietor struck me as somebody who is probably fine, unless one makes even legitimate complaints, whereupon the red mist descends. As we were leaving he condescended to accept that the complaint about the bed was valid, but refused to acknowledge the other issues were anything other than us being 'difficult'.

Added to the above, the location is a good 10/15 minute walk from the centre of Whitby, so perhaps not that great if you're on foot and staying out late. If you want to make a new friend and you're prepared to accept any amount of slapdash service, then I'm sure you'll be most welcome at Assam House.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ThreeWiseNinjas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

42 reviews from our community

Traveller rating
    31
    7
    2
    1
    1
See reviews for
3
24
6
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 September 2013

Hadn't been to this part of Whitby before to stay. Parking is free outside but Dave allowed us to park on the driveway off-road so a nice touch. Room clean beds comfortable and we quickly got used to the sounds of the power flush of the toilet system! Host is not into strict breakfast times as long as you are sensible about it. Gave us knowing advice of the best places to go in Whitby and breakfast was superb. Don't change anything, Dave, you are doing it right so far!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank firsttimehotelmoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnshire, United Kingdom
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 September 2013

Just returned from a two night stay at Assam House. On arrival was greeted by the very friendly Dave who went out of his way to make us both feel welcome (myself and husband). Although our room was very small was perfectly clean and very adequate for what we wanted. I suffer with Coeliac disease so I was very pleased when I was catered for Dave bought bread for me which was a real touch. Ten minutes to town centre plenty on road parking. Breakfast well what can I say you defiantly won,t go hungry. A pleasant stay and will return. Thanks for your hospitality x

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hayleylou1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, United Kingdom
Level 4 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 August 2013

I stayed in August for 8 days for folk week again. It's a brilliant place to stop in. Great access to town, parking on the road, on a bus route. Dave is very welcoming and very helpful;has no strict rules other than consideration for others. He cooks excellent scrambled eggs and provided me with custard creams every day.

Room 2 is clean, quiet, has it's own shower and toilet/sink in separate room. It's ideal for me:)

A great stay again and I'll be back for next year. :-)

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guitar73girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pontefract, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 August 2013

We have just returned from Assam House after 4 days, we have had a brilliant 4 days. Assam house is very clean and very comfortable. We were greeted by Dave the owner who couldn't do enough for you. Best full english breakfast ever but Dave will do any thing you ask for, nothing is a problem. Hope to return sometime loved every minute of our stay.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicola F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doncaster, United Kingdom
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 January 2013

WE went for 3 nights including new year yet again faultless .Clean, food supurb .David a fab host .We went to the shooting/rifle club where David caters for the buffet ,the best new year we have had ,all the regulars were so frienndly and made us so welcome especailly Bob and janet cant wait to go again next new year booked already .

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank goodwin1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 July 2012

We stayed at Assam house for 4 nights, we were welcomed warmly by David whom throughout our stay could not do enough for us. Our room was comfortable, clean and quiet with a TV and DVD player and tea and coffee making facilities, also a fabulous en suite bathroom which is actually bigger than our own. There are no hard and fast rules, which is always nice, just consideration for other guests which goes without saying. We were able to park our car right outside the house. A short walk to the town centre and surrounding areas really made our stay fantastic.A full English breakfast was on offer every morning along with a choice of cereals, fresh orange juice and toast, we were even able to choose what time we wanted breakfast which was great. Coming back to Assam house in the winter.... cant wait!

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mel N Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Whitby hotels
0.4 mi away
Pannett House B&B
Pannett House B&B
#19 of 151 in Whitby
149 reviews
1.4 mi away
Raithwaite Estate
Raithwaite Estate
#2 of 20 in Whitby
2,020 reviews
3.0 mi away
The Plough Inn
The Plough Inn
#2 of 5 in Sleights
129 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Ruswarp Hall
Ruswarp Hall
#1 of 1 in Ruswarp
246 reviews
2.3 mi away
The Woodlands Hotel
The Woodlands Hotel
#2 of 4 in Sandsend
52 reviews
0.9 mi away
YHA Whitby
YHA Whitby
#4 of 52 in Whitby
268 reviews
Show Prices
Show Prices
Show Prices

Been to Assam House Whitby? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Assam House Whitby

Property: Assam House Whitby
Address: 80 Stakesby Road, Whitby YO21 1JE, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Whitby
Amenities:
Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #119 of 151 B&Bs / Inns in Whitby
Price Range (Based on Average Rates): £
Number of rooms: 2
Official Description (provided by the hotel):
Welcome to Assam House Whitby, a small and friendly Guest House run by resident owners. Assam House provides clean, comfortable accommodation in a quiet suburban location. ... more   less 

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing