My partner and I decided to take an early break this year and decided as we loved Whitby so much, ( we briefly stayed there last year) that we would return for a few relaxing days holiday. So we searched the internet for somewhere to stay with en-suite and parking and central to Whitby, and came across rave reviews for the Florence guest house. So we arrived a little before lunch time, to be greeted with a very un warm welcome, more of a look of disgust!! When asked regards parking, was told to go to top of road and turn right at roundabout and park any where there was not double yellow lines. We got lucky and managed to squeeze our vechile in the last remaining space. (Carefully check Florence guest house website regards parking) When we returned back from the quarter mile or so walk back from parking, we were greeted by Janet (the landlady) to be told 'Oh I seem to have miss placed the key, I'll just go see if I can find it' Once found we were shown to our room (up some very narrow stairs) we had picked the top floor room as it sounded superb on the internet review top floor all to your self with en suite bathroom, stunning view over Pannet Park. What we got was an attic room, although clean, was very small and if you are over 6ft tall forget booking this room, the room infact was not en-suite you had to leave your room onto a small landing then enter the bathroom. The stunning view of Pannet Park out of the bedroom skylight window was blocked by a very large tree in the park, the view out of the bathroom skylight window over the last remaing spa in Whitby, was merely a view over the back yard and of some run down work shop buildings. That all said we were determined to try and enjoy our holiday, so we ventured into Whitby for a tour of the shops. Came back to the room to relax before going for a meal that night, we decided to go get a bath, to find there was no water. When my partner went down stairs to inform Janet, she explained how sorry she was and we could have a shower in one of the other rooms, there appeared to be no water in them either. But she offered my partner a bucket of water to flush the toilet out, Janet then came upstairs to hand us 1 blanket and to inform us she was going to have to turn the heating off as the boiler might blow up. To say we were not impressed. We decided to leave and go out for something to eat anyway, so headed down stairs for my partner to be greeted by Janet who then accussed him of smoking in the room, they exchanged a few heated words regards the situation we found our selves in. We then decided that with everything that had happened, the lack of en-suite, no parking, no water, no heating, room not as described, terrible view, that we would go down the road 100yds to the hotel (Bagdale Hall, they had water) which we stayed at last year as they have excellent service and are very welcoming and we booked into there. We came back to the Florence collected our stuff and proceeded to leave the Florence. When my partner reached the bottom of the stairs he was then accosted by Janets husband Alan. Alan in a rather threating manner told my partner that he had upset his wife and that he should not of done that, my partner said just leave it were leaving as we made booked in else where and we would like a refund to be told we were not getting one and that he was on CCTV and to go on have a 'pop' at him, Janet then apperared and told her husband to leave it, as a parting shot Alan said 'that room had better not be damaged' in which I informed Janet the room is fine the only thing is the cups are dirty as we have no water to wash them out. (We are hard working people but alternative looking ie tattoos and piercings and appereared to of been sterotyped upon arrival!!!)
- Official Description (provided by the hotel):
- The Florence is a family run Guest House in the heart of the historic town of Whitby. We are centrally located within a short walk of almost all that Whitby has to offer. Our rooms are elegant, functional and provide the discerning traveller with all the essentials. Our breakfast is legendary and sourced locally for quality and freshness. Our welcome is warm & sincere. Come and let us make your Whitby experience special! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Booking.com, LateRooms, 5viajes2012 S.L. and Agoda so you can book your Florence Guest House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.