We returned to the Royal a year on from our last holiday here in June 2010. Not much has changed in that time except for the usual changes in personnel which occurs in these establishments.
One thing I am not happy about is the stipulation that you cannot check in to your room until 3pm (On the dot!) This seems to me to be very late in the afternoon considering that you have to vacate your room on the last day of your holiday by 10am.
We had arrived in the town earlier in the day and had passed the time waiting for check in by walking around the local area. We had elderly in-laws with us who were starting to get tired and when we went to the hotel around 2-45pm to check in there were already other couples starting to queue around the reception desk. When my father in-law approached the Receptionist to enquire if we could have our room keys as the previous year we had been allowed in at 2-15pm he was curtly told by her "That was last year, this is this year, you will have to wait until 3pm!" By allowing the self-drive guests earlier access to their rooms, it would avoid some of the "scrum" which formed in the entrance as one of the coaches arrived. This resulted in a large queue forming around the lift area and numerous mutterings about its inadequacies in coping with the large demand as holidaymakers arrived and needed to get their cases up to their rooms. Rather than spend time in another queue, we carried our cases up the 4 flights of stairs to our 2nd floor room. Being considerably younger and fitter than the majority of the guests at this hotel we were able to do this but for the majority it is not an option.
The In-laws who are infirm had booked a standard sea view room on the ground floor and the room was totally unchanged from last year including the lumpy mattress on the single beds which have been complained about on some previous reviews. Again we had booked an upgrade to a "Superior Room" (the same one as last year I think). It cost us an extra £70 each including the sea view and again was pretty much as it had been the previous year including the drab dark mushroom and dark sea-green walls which hadn't bothered us last year when it was all fresh. The difference between our room and the standard room as we saw it were a nice comfortable double bed with duvet while they had button mattresses with seperate sheets and blankets. They had a 14 inch old fashioned CRT portable TV while we had a nice wall mounted 26 inch LG LCD TV, we had a silver cordless kettle while they had a corded white plastic one, 2 sachets of drinking chocolate, and a packet of 3 biscuits daily, while they just got the standard tea, coffee, sugar and milk, our bathroom had been modernised to a nice higher standard whilst theirs was still the old fashioned type. Toiletries were one area where we noticed a reduction in both quality and quantity of products. Last year they were very nice, supplied in small bottles and were replaced on a daily basis, whereas this time we were supplied on the day of arrival with a few sachets and these were not replenished at all during our stay.
The standard of housekeeping in our room was generally very good. As the hotel has a high percentage of retired guests, the rooms have very good heating and we found it a little too warm for us and we had our windows in the room constantly open night and day. We also brought along a small electric fan as we remembered this was very useful to us last year.
Again as last year we found the restaurant to be excellent. Service did at times seem to be slightly slow but I think this was due to the work load the waiters had to deal with rather than any lack of effort on their part. Our 2 main waiters, Javier and Zoli were excellent, very efficient and spoke very good English. We had no complaints whatsoever about any of the meals we had, the quality and quantity of food was excellent and sometimes I wonder if I dined in the same restaurant as some previous negative reviewers!
Overall, we had a good holiday and we would return again to this hotel in the future.
- Official Description (provided by the hotel):
- Overlooking Whitby, with breathtaking views of Whitby Abbey and the sea, the Royal is steeped in intriguing history and heritage. Many of the hotel bedrooms are front facing and have superb views thanks to the hotel’s cliff top position. This is an extremely popular hotel that has many returning customers thanks to its warm and friendly welcome and great hospitality. The entertainments suite offers a great variety of entertainment and guests can also enjoy the marvellous views from the comfortable restaurant and bar. The Royal Hotel is in an ideal location, just a few minutes from the famous harbour and shops. Whitby is a traditional maritime town and with its old cobbled streets, picturesque houses and sandy blue flag beach, it is a great place for a holiday or short break. ... more less
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