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“Hmmm”

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Bay Royal Whitby Hotel
Ranked #15 of 20 Hotels in Whitby
Doncaster, United Kingdom
Level Contributor
429 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Hmmm”
Reviewed 5 February 2012

Just returned from 2 nights self drive at the Royal in Whitby. Some good, some not so good, The good - lovely spacious room on the first floor. Fabulous view and worth paying extra for a sea view. We had asked for a low floor and a room with a bath and got both. The room was clean and very warm. Good solid bed so slept really well. Entertainment on the Saturday night was a Shirley Bassey tribute and she was a great act to watch. Evening meal good (with a but....) and breakfast ok.
The not so good - cold, cold bathroom with a bathroom suite from the seventies, lack of hot water for a bath, a tiny TV from the sixties (maybe being a bit kind there!) with limited channels, lovely evening meal served at you like you were in a race (given time to enjoy each course would have enhanced the experience) this being due to the one hour time slot being allocated to the meal, not sure when some of breakfast had been cooked.
We have stayed at hotels costing much less than this one and have been more impressed. Little things like being able to have juice AND cereal for breakfast instead of having to pick do matter and although we had not travelled to Whitby to watch TV, in this day and age a decent digital TV is the norm in most hotels. We love Whitby and will be back but despite the plus points, it wont be to this hotel.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank JandK2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vickiglen, General Manager at Bay Royal Whitby Hotel, responded to this review, 27 February 2012
Thank you for sharing your thoughts. Time and time again the views from our sea view bedrooms are mentioned on here and I couldn’t agree more about the stunning views – we are very lucky indeed. The Shirley Bassey tribute is as you say a great act who always gets a very good reaction. I’m pleased you slept well whilst here in comfortable surroundings.
I will look into the problems you experienced with the room and will ensure these are rectified. With regards to the TV’s I understand your points but Whitby doesn’t in fact go digital until towards the end of this year so unfortunately we do still only have the 4 channels. With regards to your comments on the meal times, whilst dinner does run from 6.30-7.30pm, we do not expect all guests to be in and out in this time. I’m sorry you felt your meals were rushed and had you brought this to your waiter/waitress’ attention the pace could easily have been slowed down. There is no problem whatsoever with having juice as well as cereal etc.
I am sorry to see you were disappointed during your stay and hope it won’t deter you from booking with bay hotels in the future.
Vicki Glen
General Manager
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Traveller tips help you choose the right room.   Room tips (481)
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English first
Melton Mowbray, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 February 2012

Have just returned from a 4 day Shearrings break to the royal.What fantastic value for money.
The staff are friendly and very obliging.Food especially the breakfasts is good.Free bar in the evening and great entertainment.What more could you ask for at this price,we paid £150 each for 5 days & 4 nights.EXCELLENT.

Room Tip: Sea view rooms are well worth the extra.
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank susanD54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vickiglen, General Manager at Bay Royal Whitby Hotel, responded to this review, 27 February 2012
I appreciate you taking the times to share your experience. We strive to offer value for money on our breaks throughout the year. I will pass your comments on to all concernecd.
We hope to see you again soon.
Vicki Glen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nr Glasgow
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 February 2012

Three friends and I stayed at the Royal Hotel in Whitby with Caledonian Travel. We had a lovely en-suite room overlooking the sea and nice and cosy.. The hotel is a little old fashioned but the staff were all very pleasant and it was good value. The breakfast was excellent and the dinner was ok. Ideal for couples and friends. The entertainment was very good especially on the Saturday and Sunday. Only problem was one very small lift. However we will certainly go back again.

Room Tip: Pick a room on the 3rd floor. Nice and spacious and good view.
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  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank May H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vickiglen, General Manager at Bay Royal Whitby Hotel, responded to this review, 27 February 2012
Thank you for your lovely comments. The views from the sea view bedrooms are certainly not to be missed. Whilst some might consider some areas of the hotel to be old fashioned we try very hard to keep the decor etc in line with the building. I have a fantastic team here at the Royal and I will be sure to pass your comments onto them. I am pleased to see you made full use of the entertainment and enjoyed it.
We hope to welcome you back in the not too distant future.
Vicki Glen
General Manager
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Sheffield, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 January 2012

We stayed here in January with National Holidays. We had 3 days and 2 nights and it included a free bar from 19.30 to 22.30, entertainment is included also along with excursions. The meals were very good, more to the point the choices were plentiful and the restaurant staff just could not do enough for you they were pleasant, polite and nothing was too much trouble for any of them. The evening entertainment consisted of quizzes and a wonderful singer called Joel.
Some of the rooms are a little tired and need some TLC, although we could not complain about ours which was on the third floor as it was bright, very warm, plenty of hangars in the wardrobe, plenty of drawer space and the room & bathroom was very spacious. Although I know some did say their rooms were cold. It was lovely to have tea, coffee (decaf & normal), and hot chocolate too and replaced daily without asking. The hotel itself is a very old listed building and with this it has it's own quirkiness and all rooms downstairs are in keeping with it's character. The only downside for me was the lift it is too small and can be very cosy with 3 or more people in it especially if you are not Twiggy. The town is about 15 mins walk away down a steep descent but there are plenty of seats for you to take rests on the way down & back up. The Abbey is not too far away either and there are 199 steps if you want to go to the top not for the faint-hearted. All in all we had an excellent time and would recommend this hotel and yes we will go back as we love Whitby.

Room Tip: The room we stayed in was 319 and was very bright and spacious you was not bumping into each other a...
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ACDC49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vickiglen, General Manager at Bay Royal Whitby Hotel, responded to this review, 27 February 2012
Many thanks for taking the time to share your views. It is very pleasing to see such favourable comments with regards to the food and the restaurant staff who all work very hard. Joel is a fantastic talent and is always very well received. I am pleased to see you were pleased with your room facilities and found it comfortable.
I agree that the hotel is an old building but with this comes character, something I feel the Royal has plenty of. We try hard to keep all areas in keeping with the style of the building. Whilst indeed the lift is small, it is in keeping with the age and style of the building.
We are in a fantastic location enjoying some of the best views the town has to offer with a regular public transport service to avoid the climb back from town.
Again, thank you for taking the time to leave your comments and we hope to welcome you back to the Royal soon.
Vicki Glen
General Manager
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Merseyside
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 29 January 2012

The downsides -
~ Cold water every evening for shower/bath.
~ Blankets on the bed, not duvets - how unhygienic, they are not washed after every customers use
~ Lift broke down on first day, but in fairness was quickly repaired
~ Not enough staff in restaurant - one waitress for whole room therefore delays in being served.
~ Although plenty of choice on menu, the food was bland, and unappetising
~ Only 1 hour (6:30 - 7:30) allowed to get evening meal.


The Upsides
~ Location ~ pay extra for a sea view. Hotel is on top of hill with views out to sea, and across the harbour to the Abbey.
~ Excursions - Full Day Thornton-Le- Dale, Pickering & Helmsley, Half Day to Scarborough, optional - along the coast to Guiseborough.
~ Entertainment - quizzes, singer, comic, and only one night with Bingo. Yippee.
~ Price - but we have learned not to book early. The deductions and special offers reduce the price nearer the departure date
~ Whitby - a lovely town that I would re-visit, but would think twice about staying at the Royal

Room Tip: Pay the supplement for a sea view.
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  • Stayed January 2012, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank bellion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Goring on Thames
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 25 January 2012

Stayed here in January with Shearings. They own the place, and at this time of the year, seem to be able to keep their hotels full by transporting us oldies(mostly) in comfort from all over the country,at a budget price. We spoke to couples from Glasgow, Essex and Somerset. You get four nights dbb, free bar between 19.30 and 22.30, entertainment and included excursions. The value is there, but there are compromises. Dinner is between 18.30 and 19.30 only. Breakfast stops at 09.15. Bedroom TV is ancient and the one lift is probably the world's smallest with no electronic memory. Variable decorative order. No hot water for a bath each evening despite reporting it four times. Unexciting menus. No proper fish and chips, which I'd expected here. The chef made the soup the consistency of wallpaper paste each night - Why? Enough niggles. It would be difficult to get to Whitby any other way unless you're prepared to drive a long distance (for us anyway). We both thought the breakfasts to be good. At dinner, I experienced excellent braised beef, roast lamb, pork and a decent leg of roast chicken, My wife thought the fish was o.k or just o.k Free wine with dinner- very decent red. Good puddings. Entertainment on the whole good - quizzes and bingo. An excellent young Phillipino singer John L, but the highlight was Joey Howard - new to me, but an entertainer and comedian of the old school. I laughed till I cried. The staff, mostly East European in the restaurant were very pleasant,efficient and well trained and managed. The English bar staff worked their socks off in the free three hours, but as Joey Howard said, we were all too mean to actually pay for a drink, so they had it easy after that.
The included excursions were very enjoyable, made all the more so by Mike, our driver who hails from Whitby. Went out of his way to make everything interesting and to show us what a beautiful part of our country this is.
The Royal is a 19thC Grade II listed building, needing expensive ongoing maintenance and I will say it would repay further investment to get it up to scratch. But it has to be said, that without Shearings bussing us up and packing us in,The Royal would be closed this time of the year, if not shut down altogether and turned into apartments. Just a word of caution. The Royal sits on top of a cliff with superb views. Quite a descent to the town and harbour below, so it's a steep climb back up.

Room Tip: Choose one with a sea view for an extra charge
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank BenFrankel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vickiglen, Manager at Bay Royal Whitby Hotel, responded to this review, 30 January 2012
I appreciate you taking the time to post your comments. We are indeed a Bay hotel, part of the Shearings group. Throughout the year we specialise in coach tours and self drive packages which does tend to draw people from all over the country. Our all inclusive package does seem to be very popular, keeping us busy at this time of year.
We offer a 1 hour open sitting for dinner allowing guests to choose when they wish to eat. Breakfast does indeed finish at 9.15 which when our coaches all go out between 9.15-9.30am most days through the week, it fits in nicely with their timings. Replacement of the bedroom televisions and redecoration is as ever an on-going project. As you’ve mentioned the building is listed and therefore we are limited with the lift works available to us.
Or menus are designed to offer something for everyone with plenty of choice, it is disappointing to find that in experience that was not the case. I will be sure to look into your comments with my chef regarding the soups, however, it is pleasing to see you enjoyed the other courses.
Our entertainment team work incredibly hard to offer high end entertainment and week after week both Joel and Joey receive rave reviews and I will be sure to add these to the collection.
I am very lucky to have a great team here at the Royal and it is very rewarding to see them so favourably commented on.
Whilst we are lucky to have some of the best views of Whitby from the cliff top I agree it is rather a steep climb back from town.
Overall, I trust you enjoyed your stay and hope you will consider travelling with us again in the not too distant future.
Vicki Glen
General Manager
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Northampton, United Kingdom
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 January 2012

We stayed at this hotel from Mon to Fri in Jan, Its a lovely old hotel and the puplic areas are all nicely decorated in keeping with the building, There are lots of nice touches to make your stay that bit better such as a kettle in the room and the coffee/ tea/ milk is replaced daily (so many dont replace the used ones) it was always warm, there are free hotel papers and the staff are all very friendly and helpful, the food was OK the breakfast is best all. The things that let it down are, the rooms are very tired the carpet and the window in the room we stayed in badly needed replacing we had a sea wiew but the window had permanent condensation on so we couldn't see anything at any time of the day, the evening meal was served between 6.30 and 7.30 so every one was in the restaurant on different courses all at the same time so service was slow at times because the waiting staff had so much to do in a short time. All in all we enjoyed our stay and would recommend.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lynn195485
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vickiglen, Manager at Bay Royal Whitby Hotel, responded to this review, 30 January 2012
Thank you for taking the time to share your experience. I agree that the style of the public areas are very much in keeping with the rest of this grand old building. It is great to see the staff so nicely commented on, they do all work very hard.
We are as always striving to improve standards throughout the hotel with continual upgrading/refurbishment works being carried out and I am sure on future visits this will be apparent. I appreciate your comments regarding the meal times and I will take these on board and look into this matter.
I’m glad that overall you enjoyed your stay and hope to welcome you back to the Royal some time soon.
Vicki Glen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bay Royal Whitby Hotel

Property: Bay Royal Whitby Hotel
Address: West Cliff, Whitby YO21 3HT, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Whitby
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #15 of 20 Hotels in Whitby
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bay Royal Whitby Hotel 3*
Number of rooms: 100
Official Description (provided by the hotel):
Overlooking Whitby, with breathtaking views of Whitby Abbey and the sea, the Royal is steeped in intriguing history and heritage. Many of the hotel bedrooms are front facing and have superb views thanks to the hotel’s cliff top position. This is an extremely popular hotel that has many returning customers thanks to its warm and friendly welcome and great hospitality. The entertainments suite offers a great variety of entertainment and guests can also enjoy the marvellous views from the comfortable restaurant and bar. The Royal Hotel is in an ideal location, just a few minutes from the famous harbour and shops. Whitby is a traditional maritime town and with its old cobbled streets, picturesque houses and sandy blue flag beach, it is a great place for a holiday or short break. ... more   less 
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