We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Bay Royal Whitby Hotel
Ranked #15 of 20 Hotels in Whitby
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel”
Reviewed 15 February 2014

Just back from stay at the Royal and just want to reiterate what Ray S has said.
Good food with plenty of choice served by a friendly waiter (Atila) for whom nothing was to much trouble.
Although bar prices were steep they were served by friendly staff (Frank) in both the bar and
the ballroom.
Great entertainment, special mention for Steve Conroy, talented compare and all round entertainer.
Sea view room 107 great view but the room is very outdated wallpaper falling off, room very cold
day and night and when you look around the hotel at the number of temporary heaters then you can see that the system needs an upgrade.
As for the TV I did not know that televisions this old were still about, flat screen TV's are cheap enough and include Freeview.
Would I stay there again, YES, but I want to see the room first and not an internet picture.
Wi-Fi very limited.

Room Tip: Choose a sea view room but ask to see it first.
See more room tips
  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickiGlen, General Manager at Bay Royal Whitby Hotel, responded to this review, 18 February 2014
Thank you for sharing your review. It is clear to see that you found the team to be professional and friendly, a quality we pride ourselves on. I will pass your comments to all. As mentioned in many other responses, we are very much in the process of refurbishing rooms with 50 completed in 2013. The Wi-fi is advertised as public areas only and does service the majority of the ground floor. We look forward to welcoming you back to the Royal soon.
Vicki Glen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,003 reviews from our community

Traveller rating
    214
    385
    221
    118
    65
See reviews for
128
556
44
7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (480)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Shardlow, null, United Kingdom
Level Contributor
229 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 14 February 2014

We have just spent a Monday to Friday break at the Bay Royal Hotel. The hotel is in an excellent location overlooking the bay and views to the. Abbey. The town is a short walk away and the North Yorkshire Moor is within a short car journey.

We had a room with a sea view, I think it's worth the little extra for the panorama. On the negative side, the room was in need of refurbishment, carpets were past their bests, the mattresses have seen better days & the tv is out of the ark, it is generally somewhat tired. Additionally, the rooms were very cold, we did complain and was supplied with a fan heater which did the trick, and the Receptionist did say she would boost the Hotel heating, somewhat surprised it took a complaint to get the heating turned up, after all, it is the middle of winter.

We thought the bar prices were somewhat expensive, 2 pints of bitter and 2 white wines with soda cost £16, but I guess it depends on what you are used to paying, I make the comment purely to make anyone reading the review aware of potential costs.

To be fair, the positives far outweigh the negatives. The nightly entertainment was first class, with special mention to Steve Conroy, the resident entertainer, this guy is a class act, a multi instrumentalist, comedian, singer and he evens does the Bingo in between and creates a great rapport with his audience. All staff Are brilliant, I hope they pay them well because they are their greatest asset. Very impressed with the food, choice of 4 meals at dinner and multi choice at breakfast, we all thoroughly enjoyed it. Would we go back again, yes we would especially so if they upgraded the rooms, at the end of the day we enjoyed our stay.

Room Tip: You can upgrade to a premium room, which I believe have been refurbished. Sea view rooms are worth t...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ray S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickiGlen, General Manager at Bay Royal Whitby Hotel, responded to this review, 18 February 2014
I appreciate you taking the time to share your review. The hotel as you say is in a fantastic location enjoying some of the best views of the town. Bedroom refurbishment is a project we are very much in the middle of having completed over 50 rooms within the past 18 months. I’m pleased to see you found more positives than negatives during your stay and I will be sure to pass your comments to all, especially Steve. We hope to welcome you back to the Royal soon.
Vicki Glen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ickenham, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 February 2014

We had a nice sea view room on second floor. Bathroom could do with refurbishment, but otherwise room was comfortable. We had an old small television, but that was ok as we were either out of our room or reading. Food was very good, small plates, but with three courses adequate. Staff very helpful and polite. Entertainment nothing to write home about. The usual bingo and on each night a singer. Lovely place Whitby and we hope to return again sometime.

Room Tip: We had a nice sea view room on second floor, we had to pay extra for this. Don't know what the...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tessy1943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickiGlen, General Manager at Bay Royal Whitby Hotel, responded to this review, 18 February 2014
Many thanks for taking the time to share your review. I’m pleased to see you found your accommodation to be comfortable. I will pass your comments regarding the food to our chefs and your other comments to the rest of the team. I couldn’t agree more that Whitby is a lovely town and we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hartlepool
Level Contributor
47 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 12 February 2014

The hotel is clean and the food is very nice. Our room overlooked Whitby bay and it was a fantastic view. The staff were friendly and helpful as I was recovering from surgery and on walking sticks. We enjoyed the entertainment. I was disgusted with Shearings staff on the phone before we went and found them to have no sympathy that the wrong hotel had been put on the confirmation, when I explained that a member of my family had just died, so I hadn't been able to check, and I was very upset, I was told that there would be a charge for this and we were charged. Even though I don't think I would book a hotel again with Shearings I cant fault the hotel and staff.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickiGlen, General Manager at Bay Royal Whitby Hotel, responded to this review, 18 February 2014
Thank you for taking the time to share your review. I’m pleased to see you enjoyed your stay with us and couldn’t find fault with the team here at the hotel. I will pass on your comments regarding the problems you encountered before your arrival here. I hope your experience here can perhaps persuade you to consider booking another break with us in the future.
Vicki Glen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
whitleybay
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 February 2014 via mobile

We booked weekend break at the last minute and found when we got there we had been allocated room 141 which was a beautiful sea view room with a fabulous ensuite inclusive of new separate shower and bath
We paid a Little extra to have the sea view but when we go there Heidi had upgraded us to this fabulous room
We have many weekend breaks and would like to say that this stay was 1st class
The meals and all the staff were very helpful
As existing small hoteliers in Whitley Bay we appreciate good service for our guests and also to Receive it
Vicki the manageress should be proud of her team
Thank you
Jerry and Margaret

Stayed February 2014, travelled as a couple
Helpful?
5 Thank lighthouseWhitleybay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickiGlen, General Manager at Bay Royal Whitby Hotel, responded to this review, 18 February 2014
It was a pleasure to receive your 5* review. Room 141 is a lovely spacious room offering stunning views. I am indeed very proud of my team and will be sure to pass your comments on to all, as hoteliers yourselves I’m sure there’s no need to tell you how much reviews like these are valued. We hope to welcome you back to the Royal in the not too distant future.
Vicki Glen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 4 February 2014

Just spent a 2-day break here and an excellent experience it was. Our keys were ready when we arrived and the receptionist very nice (and efficient). The accommodation was clean, warm and comfortable. The breakfasts faultless. The food the first night was very good, the second night acceptable. Our waitress (Regina) and her husband-waiter (can't recall his name but he was a Scot) were efficient and polite. The entertainment was good, too, the host, a multi-playing instrumentalist was excellent. All-in-all very good value for money. My only gripe is that there was no hot water on the morning of our second day but this was corrected later that day. But overall no complaints. Thank you.

Room Tip: All rooms appear to front thoroughfares so street noise will be inevitable, especially in the warmer...
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nuncar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickiGlen, General Manager at Bay Royal Whitby Hotel, responded to this review, 8 February 2014
Thank you Nuncar for your kind response, we are really pleased you enjoyed your stay and appreciate your kind comments, which I shall pass onto her Regina and her Husband Mike
We hope to welcome you back to the Royal Hotel in the near future.
Vicki Glen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tonbridge
Level Contributor
232 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 4 February 2014

This was our first trip with Shearings and we didn't know what to expect. Our driver Mike was incredible, a great organiser, entertainer and was endlessly knowledgeable about the area. He was a joy to travel with. His time keeping was impeccable. We didn't touch our suitcases from the time we were picked up to the time we were dropped off at our local pickup point. The service was excellent.

Check in was easy and we were given a room which matched our requests perfectly - quiet room, high floor, comfortable double bed and newly decorated. The bathroom was a bit tired but had everything we needed and was spotless. There was never a shortage of hot water in our room. We liked the plentiful supply of tea and coffee too thanks to our room girl Nan.

Our waiter Gabor was brilliant, had an excellent memory remembering our preferences despite being rushed off his feet. The food was plentiful with good choices and lots of fresh vegetables. Sadly we could rarely eat it all, but it was very tasty and well presented.

The hotel is in a spectacular position overlooking the abbey and a short walk to the town and beach, couldn't have asked for better. (Although not ideal for the infirm due to hills/steps).

Although there were 4 coaches present the hotel never seemed full. There were always plenty of places to sit in the evening. Gala night was fun, especially with the 4 free drinks which we managed to force down! That was the only night we saw the entertainment which was a shame as it was very good.

All the staff were helpful and friendly - top marks to them, they made us feel very welcome.

I booked this trip for my husband's birthday and it exceeded all expectations.

Room Tip: Email ahead of your arrival if you have any special requests. There are so many different rooms to c...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tazzat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VickiGlen, General Manager at Bay Royal Whitby Hotel, responded to this review, 8 February 2014
Thank you tazzat7 for your kind and positive review. It is really nice to read your review and find that you enjoyed every part of your holiday and felt that you were well looked after. Your kind comments shall indeed be passed onto the staff including chef.
We look forward to welcoming you back to the Royal Hotel soon.
Vicki Glen
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Whitby hotels
1.8 mi away
Raithwaite Estate
Raithwaite Estate
#2 of 20 in Whitby
1,996 reviews
0.2 mi away
Resolution Hotel
Resolution Hotel
#6 of 20 in Whitby
1,087 reviews
0.3 mi away
Bagdale Hall Hotel
Bagdale Hall Hotel
#5 of 20 in Whitby
606 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
The Pier Inn Whitby
The Pier Inn Whitby
#7 of 20 in Whitby
404 reviews
2.4 mi away
Dunsley Hall
Dunsley Hall
#4 of 20 in Whitby
798 reviews
0.3 mi away
White Horse and Griffin
Show Prices
Show Prices
Show Prices

Been to Bay Royal Whitby Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Bay Royal Whitby Hotel

Property: Bay Royal Whitby Hotel
Address: West Cliff, Whitby YO21 3HT, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Whitby
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #15 of 20 Hotels in Whitby
Price Range (Based on Average Rates): £
Hotel Class:3 star — Bay Royal Whitby Hotel 3*
Number of rooms: 100
Official Description (provided by the hotel):
Overlooking Whitby, with breathtaking views of Whitby Abbey and the sea, the Royal is steeped in intriguing history and heritage. Many of the hotel bedrooms are front facing and have superb views thanks to the hotel’s cliff top position. This is an extremely popular hotel that has many returning customers thanks to its warm and friendly welcome and great hospitality. The entertainments suite offers a great variety of entertainment and guests can also enjoy the marvellous views from the comfortable restaurant and bar. The Royal Hotel is in an ideal location, just a few minutes from the famous harbour and shops. Whitby is a traditional maritime town and with its old cobbled streets, picturesque houses and sandy blue flag beach, it is a great place for a holiday or short break. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Ebookers and Priceline so you can book your Bay Royal Whitby Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing