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“First class food and service”
Review of The Wilson Arms

The Wilson Arms
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The Wilson Arms
Ranked #122 of 151 Whitby B&B and Inns
Hatfield, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“First class food and service”
Reviewed 26 June 2012

We stayed at the Wilson Arms for three nights. The full English breakfasts were filling, the evening meals varied to cover most tastes. The beds are firm and comfortable. The staff were helpful and friendly, a good variety of beers on tap, we will definitely stay again when in the area.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VIBAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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103 reviews from our community

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    12
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Brussels, Belgium
Level Contributor
148 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 26 June 2012

About 3 miles outside of Whitby, this village pub offers authentic pub hospitality - Black Sheep beer on draft, accompanies excellent food prepared by Richard. Very friendly publican and barman, very comfortable rooms with tea/coffee/TV/ensuite. Room 4 has an obstructed view of Whitby on the other side of the valley. Full English breakfast included - In all, this is a place I recommend and would stay at again.

Stayed June 2012, travelled solo
Helpful?
1 Thank Jonny1280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lincolnshire england
1 review
Reviewed 22 June 2012

just got back from a four night stay at the wilson arms was not sure what to expect, my fears soon departeded. had a great time friendly staff most helpful always a smile and time to chat plenty of advice where to visit and directions.
don't be fooled by some poor reviews this place has everything you could ask for.
we (4 of us) could not fault it.
the food it was vaired, high quality, well presented and plenty of it, don't know how they do it at the price, but do it they do we had diner bed and breakfast... a good move, was as much as we needed to see us through..
again thanks richard. nick and all you staff...we will be back

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 May 2012

We have just returned from a 4 night stay at the Wilson Arms I am not sure what everyone is going on about, the food is wonderful (fried eggs superb) trust me I know this. Although a little quiet in the evenings Quiz night was great we came 3rd with some help from Richard!
Overall value for money.
Nick and Richard really made us welcome and were the perfect hosts.

Room Tip: We had Room 7 which overlooked the Abbey on a clear day
See more room tips
  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sandy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staffordhsire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 March 2012

What a fantastic four nights!!!!!! We booked a four night break and turned up on the wrong day (the day before) but all was well. They welcomed us even though they were closed until the Tuesday! - Where can you get such wonderful hospitality? We were met with smiling faces and soon shown to our accomadation. The room was not luxury, but more than adequate, spotlessly clean I might add - toilet, and showeroom were separate, but for our room only! The service, meals and price deal were fabulous - had several homemade soups (they were fab, thanks Richard). The steak was second to none - and the most fantastic homemade onion rings ever!!!! Breakfast - cereal, as much toast as you liked, fully cooked english breakfast (grease free too!) tea/coffee again as much as you liked, couldn't fault it. A homely coal fire, fab hosts and lovely regular customers, who we chatted to with ease. Don't know why people have a problem with you Guys - as far as we are concerned I couldn't fault it! There's no pleasing some people. remember its a quaint homely pub not a four star hotel - and actually we received 4* service!!! Will return again in the near future

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank JujuFudge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Havant, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 17 October 2011

We booked 2 nights Bed breakfast and evening meal, as part of a package, and a third night as B&B only. The BB&EM was £120, per night, and the 3rd nights B&B was £80, so simple maths tells you that the evening meal cost was £40 for a couple, or, £20 each.

To then be told that if you wanted anything more than fruit juice or soup at £3.50 as a starter, you have to pay the difference between £3.50 and the menu price of the starter you wanted was astounding. Ditto the main course, if you want anything over £10.50, you have to pay the difference as an 'extra'

The food itself was fine, but this 'extra's thing, just smacks of money grabbing. Why not have a seperate menu for BB&EM guests , then if they want to choose off the main pub menu, thats up to them.

And so on to the room. We booked what was described as an 'ensuite' room'. What a joke. Another reviewer has commented on what was obviously the same room as we got, and has got it bang-on. The 'ensuite' bathroom has just enough room for the shower cubicle and the toilet. Theres not even room for a towel rail, so the towel rail and wash basin are outside in the bedroom. Theres no room for toiletries in the bathroom, so these are on a tiny shelf outside the bathroom door. The room is a converted attic, and its minute. When we arrived, Nick (Mr Happy) told us we had the 'best room in the house'. I love a guy with a sense of humour. It was awful. Remember, the room cost £80 per night.

On the second night we were there, we went down for dinner at about 6:40. There was one other couple in the bar, and they ordered just before us. We ordered our starters and mains at about 6:45. The starters, soup for my wife, and whitebait for me came out reasonabley quickly. By this time, 2 more couples had arrived, so, theres only 4 couples to be served dinner. By 7:45, all the other 3 had been served their main, and ours still hadnt arrived. My wife went to the bar and asked iof there was a problem with the meal, and both Richard, and Dale the barman disappeared into the kitchen. At this point, Nick, perched in his usual position on his stool at the end of the bar started trotting out excuses in his disdainful voice. "We cook everything to order you see", and "We dont like to chuck itt down your throats one course after another".........Nick, mate, leave it out. 1 hour from order to main course is not acceptible anywhere, especially not in a bar with only 4 couples being served. Just apologise, buy us a drink, and get the food out. Dont start making stupid excuses, Its embarrasing for us, and it makes you look like you think we are stupid.

On our final morning, My wife put the bags in the car while I went to give the keys back and see if we owed any 'extras' . Nick was perched on his seat as usual, talking on the phone. I put the keys on the bar, and stood waiting. After a minute or two, he covered the mouthpice and said markedly 'Would you give me a minute please', so I retreated to the corridor at the far end of the bar. And there I stood, like a lemon, for 10 minutes, listening to Nick swearing down the phone to someone about an incident where one of the staff had been insulted. After 10 minutes I gave up and just walked out.

Nick, If I owe you anything for 'extras' then just discount it against the fact that neither of us had a pudding on the second night, so you are still 'up' on the deal.

As I got to the car, Richard came out of the Kitchen, and bade me goodbye. He shook hands and hoped we had had a good stay. He is a nice guy, and should do all the customer facing work. leave Nick in the back, out of the way. He simply doesnt have the people skills to be 'front of house'

In summary, the rooms are overpriced, our room was tiny and badly equipped, and Nick really does not make you feel at all welcome.

I wouldnt go back

Room Tip: Make sure you dont get room 6 unless you are less than 5ft tall and dont intend to shower
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Littletinca54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Keighley, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 October 2011

We enjoyed our midweek break,with Richard & Nick,food,accommadation and hospitality,
was very good.We can see that some people may have problems with Nicks type of humour,
but we gave as good as we got,and had some enjoyable evenings,would be very happy
to return for a value for money break.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Wilson Arms

Property: The Wilson Arms
Address: Beacon Way, Whitby YO22 5HS, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Whitby
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #122 of 151 B&Bs / Inns in Whitby
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Wilson Arms 3*
Number of rooms: 7
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