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“Rip Off. They messed up and charged us. Dirty grubby dive with good view.” 1 of 5 bubbles
Review of The Dolphin Hotel

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The Dolphin Hotel
Ranked #89 of 152 Whitby B&B and Inns
Chesterfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Rip Off. They messed up and charged us. Dirty grubby dive with good view.”
1 of 5 bubbles Reviewed 1 June 2010

The pub itself is tatty and not somewhere you'd choose to spend time. We booked it because of the view and the pictures we saw of the rooms led us to think it was much more up market than it is.
The view from our room was fantastic but the negatives by far outweighed this. Firstly the door lock was really loose and the door could easily be pushed open. The windows had bars on and were all painted shut. The bathroom was the size of a cupboard. The toilet seat was hanging off and couldn't be sat on. The toilet smelt like it hadn't been cleaned. The sink had a crack in it so really unhygienic and full of germs. The shower rail was broken and the shower wouldn't stay in position so you had to hold it to shower.
Then there is the mattress, which was clearly old and poor quality as you could feel the springs.
All this for £90 a night and no breakfast. Oh and you also have to pay for car parking.
I would also beware to get confirmation of your booking in writing. We were certain we booked saturday and sunday night. We were called on saturday morning to be told we had booked friday and saturday and there wasn't a room for us for the sunday. They had not sent us confirmation so we couldn't prove we were right. They charged us for friday and saturday night even though we only stayed the saturday. I saw the booking sheet when we arrived and saw lots of tipex on our booking. I know we were right and it left a bad taste as felt ripped off.
The best thing the landlord did was find us alternative accommodation for the sunday night. .

  • Stayed May 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank FoxyLady37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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285 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Any
English first
Washington, UK
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 12 May 2010

Room view was superb overlooking the bridge and harbour and right in the centre of Whitby. The room was a good size, clean and decorated nicely. We didn't get any noise from the pub below but the family next door decided they wanted up and out at 7.30am and weren't exactly quiet. Unfortunately there is no breakfast available however there are a couple of cafes on the doorstep. We chose the one round the corner and it was excellent, we decided on the large English and it was massive! Another minus is the lack of parking but there are car parks within a short walk and are fairly reasonably priced. Other than collecting the key from the bar and dropping it off with the cleaner in the morning, we didn't see anyone so can't really comment on customer service.

  • Stayed May 2010, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank DeniseReay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Dolphin Hotel

Property: The Dolphin Hotel
Address: Bridge Street, Whitby YO22 4BG, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Whitby
Amenities:
Bar / Lounge Free Breakfast Restaurant Suites
Hotel Style:
Ranked #89 of 152 B&Bs / Inns in Whitby
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Dolphin Hotel 3.5*
Number of rooms: 6
Official Description (provided by the hotel):
Real Ale and Craft Gin house, serving the best American style food in Whitby! Amazing hotel rooms available on the riverside next to the swing bridge of Whitby. ... more   less 
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