The first thing you notice at this hotel is the quality of the construction and fittings,they have invested a lot of money. Of course non of this matters too much if the service is poor, which it isn't, in fact they couldn't be more helpful and obliging. We didn't eat in either of the 2 restaurants as there were a couple of places we wanted to eat at in a Whitby. The spa is equally good and Anna gave an excellent pedicure. Lovely gardens and grounds and they even have dog kennels and spa!