I have stayed in many 5 star hotel (The Savoy, The Goring, Rockliffe Hall) and I struggle to see how Raithwaite has attained a 5 star rating.
The Duluxe room we booked was split over two floors, (no hairdryer in the room). The staff were friendly enough but it is quite evident they need to be trained properly, one does not know what the other one is doing, poor communication. This was apparent from the first minute we arrive to when we departed.
We were looking forward to our evening meal in the conservatory; the pianist/singer albeit very good was far too loud as you would expect the music to be toned according. Our order was taken but never repeated back, two minutes late another waiter came over to take our order again. We were not offered a wine list and menus were just left on the table, the soup was like coloured water and two bowls were incorrect, two steaks were ordered, the medium rare arrived overcooked, this was returned. The medium well arrived and this was well done. The medium rare was returned only to be replaced by exactly the same. My mother ordered seasonal vegetables which basically was a plate of baby carrots (no other vegetables in sight). After the meal my sister in law ordered a hot chocolate only to be told they had ‘run out’ – all in all very disappointed.
Breakfast was poor, again we sat in the conservatory – porridge cold, no cornflakes, luke warm coffee served with no milk, cold scrambled eggs which was more like ‘runny porridge‘ and finally an overcooked ham omelette with no ham as was requested. Used crockery remained on the table throughout breakfast. On departing it was torrential rain and having to walk to the hotel room from the reception area of the main building. There was only one umbrella available to use even after asking for another, was told they did not have one.
On checking out – the bill was settle, we were not asked if we had an enjoyable stay. I asked for a brochure as a friend was contemplating her wedding here, only to be told they do not have any brochures.
To summarise the hotel appears disjoined, the staff need more training, the chef needs to ‘up his game’ and the quality expected for a 5 star hotel certainly was not delivered, it was a very disappointing birthday weekend.
- Official Description (provided by the hotel):
- The 80-acre Raithwaite Estate with its landscaped grounds is located in the coastal North Yorkshire countryside. Luxurious rooms within The Hall and Keep buildings feature alongside an indoor pool, spa, sauna, gym, 2 restaurants and 2 bars. With luxurious bathrobes, spacious beds and an en suite bathroom, all rooms on the Raithwaite Estate are individually designed. Some also feature a balcony or terrace with stunning views of the landscaped grounds.Local, seasonal produce is used in the Estate's restaurants, located within both The Hall and Keep, with both specialising in Whitby's famous fresh produce from both land and sea.The extensive spa and fitness facilities on the Estate include an 11-metre pool, steam room, and a whirlpool. A range of indulgent spa treatments are also on offer and can be booked prior to arrival. The local countryside, beaches, and nearby North York Moors all offer fantastic scenic walks. The historic town of Whitby is just 5 minutes' drive away. ... more less
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- Also Known As:
- Raithwaite Hall Hotel Whitby