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“Poor service and overpriced”
Review of Raithwaite Estate

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Raithwaite Estate
Ranked #2 of 19 Hotels in Whitby
Certificate of Excellence
Reviewed 6 July 2014

I have stayed in many 5 star hotel (The Savoy, The Goring, Rockliffe Hall) and I struggle to see how Raithwaite has attained a 5 star rating.

The Duluxe room we booked was split over two floors, (no hairdryer in the room). The staff were friendly enough but it is quite evident they need to be trained properly, one does not know what the other one is doing, poor communication. This was apparent from the first minute we arrive to when we departed.

We were looking forward to our evening meal in the conservatory; the pianist/singer albeit very good was far too loud as you would expect the music to be toned according. Our order was taken but never repeated back, two minutes late another waiter came over to take our order again. We were not offered a wine list and menus were just left on the table, the soup was like coloured water and two bowls were incorrect, two steaks were ordered, the medium rare arrived overcooked, this was returned. The medium well arrived and this was well done. The medium rare was returned only to be replaced by exactly the same. My mother ordered seasonal vegetables which basically was a plate of baby carrots (no other vegetables in sight). After the meal my sister in law ordered a hot chocolate only to be told they had ‘run out’ – all in all very disappointed.

Breakfast was poor, again we sat in the conservatory – porridge cold, no cornflakes, luke warm coffee served with no milk, cold scrambled eggs which was more like ‘runny porridge‘ and finally an overcooked ham omelette with no ham as was requested. Used crockery remained on the table throughout breakfast. On departing it was torrential rain and having to walk to the hotel room from the reception area of the main building. There was only one umbrella available to use even after asking for another, was told they did not have one.

On checking out – the bill was settle, we were not asked if we had an enjoyable stay. I asked for a brochure as a friend was contemplating her wedding here, only to be told they do not have any brochures.

To summarise the hotel appears disjoined, the staff need more training, the chef needs to ‘up his game’ and the quality expected for a 5 star hotel certainly was not delivered, it was a very disappointing birthday weekend.

Room Tip: Duluxe room was not in the main hotel, plus it was split over two floors.
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  • Stayed: July 2014, travelled with family
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6  Thank Rebekah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,337 - 1,343 of 2,186 reviews

Reviewed 5 July 2014

Spent the weekend at the Raithwaite Estate with a group of friends and had a fabulous time. From the moment we arrived till leaving the service we received was impeccable. The staff were very attentive without being intrusive. As this was a special celebration we pushed the boat out and stayed at the Lake House which was spectacular and finished to a very high standard with more comforts than home ( not very often I get to say that ). We attended the Brazilian theme night at the restaurant, on arrival we received cocktails followed by a Brazilian feast and excellent entertainment. The whole evening was thoroughly enjoyable.

If you are looking for 5 star accommodation in fabulous surroundings on
the idyllic east coast this is the place to stay.

Stayed: June 2014, travelled with friends
Thank Jane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

Returned to Raithwaite Estate for second visit, this time with a group of friends to celebrate a special occasion, and we hired the lake-house for a night. This is a truly stunning property ideal for groups of friends/family to spend time together, whilst still having your own space, as the rooms are so large. The bedrooms are particularly luxurious and most have their own on-suite. You are also able to make use of all the hotel facilities. Certainly makes you feel like you're living a millionaire's lifestyle, albeit for too short a time!

Stayed: June 2014, travelled with friends
Thank poolfan25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

Had a wonderful few days at this hotel, couldn't recommend it highly enough. The staff were so helpful and friendly, nothing was too much trouble. The breakfasts were really good, so much to choose from and the chef would cook something to order. The food in the evening was also very good. The room was spotless and the bottled water and fresh milk was much appreciated. We will definitely return and also recommend it to friends.

  • Stayed: June 2014, travelled as a couple
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Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014

We stayed for 2 nights, the staff are all lovely and nothing is too much trouble for them. We stayed in the Keep & had a lovely big room with a balcony with table & chairs and (most unusual) an ashtray for the smokers. A walk-in shower/ wet room. We ate in the main restaurant the first night (there are 2) & the food was exquisite, quite a lot to choose from, did not have room for a dessert regretfully as they looked delicious too. There are beautiful gardens & woodland walks & outdoor seating all around. If we are ever in the area again we will be staying there, no question!

Stayed: July 2014, travelled as a couple
Thank Carole B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

We stumbled on this hotel and are so glad we did! It is located in a lovely part of East Yorkshire in a beautiful wooded estate and is fantastically dog friendly.
The food was very good and one dish was of Michelin star quality . The staff are mainly locals and are very keen to please as well as being genuinely friendly. We didn't have time to sample the spa or the many delights of the local area but that's for next time.One final positive was the delightful hands on manager Claire who took time to chat when we met her out walking and next day to show us round the cottages personally and explain our options . It seemed to us that the very positive experience we had there comes from the top.We will be back .

  • Stayed: July 2014
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Thank Miss_Poland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

Stayed for one night, but I wish it had been more. The hotel staff were lovely from the moment we got there -very helpful and friendly without being overbearing. They all gave the impression that they really enjoyed working there. we were staying in the main part which looked brand new, though I believe it has been open for 3 years. The grounds are immaculate with walks through the woods and gardens, there still appears to be some work being completed, but it is not intrusive. Breakfasts were delicious with freshly fried eggs whilst you wait, we did not use the spa, but the staff gave us a tour and it looked very impressive. Although the prices are quite high, it is well worth it for that little extra luxury, will definitely return - only this time for longer than one night!

Room Tip: I believe some rooms have a balcony and look out over the gardens which you might like to consider...
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  • Stayed: July 2014, travelled as a couple
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Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Raithwaite Estate

Address: Sandsend Road, Whitby YO21 3SR, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Whitby
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Whitby
#1 On the Beach Hotel in Whitby
#1 Luxury Hotel in Whitby
Price Range: £108 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Raithwaite Estate 4*
Number of rooms: 73
Official Description (provided by the hotel):
The 80-acre Raithwaite Estate with its landscaped grounds is located in the coastal North Yorkshire countryside. Luxurious rooms within The Hall and Keep buildings feature alongside an indoor pool, spa, sauna, gym, 2 restaurants and 2 bars. With luxurious bathrobes, spacious beds and an en suite bathroom, all rooms on the Raithwaite Estate are individually designed. Some also feature a balcony or terrace with stunning views of the landscaped grounds.Local, seasonal produce is used in the Estate's restaurants, located within both The Hall and Keep, with both specialising in Whitby's famous fresh produce from both land and sea.The extensive spa and fitness facilities on the Estate include an 11-metre pool, steam room, and a whirlpool. A range of indulgent spa treatments are also on offer and can be booked prior to arrival. The local countryside, beaches, and nearby North York Moors all offer fantastic scenic walks. The historic town of Whitby is just 5 minutes' drive away. ... more   less 
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Also Known As:
Raithwaite Hall Hotel Whitby

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