We booked to stay midweek for one night, we had purposely booked to use the spa and have the pregnancy package and a similar non pregnancy package both with afternoon tea, however this wasn't the case and it simply went downhill from there!
We relaxed in the 'relaxation area' to then be greeted by two therapists, taken to our treatment room, both therapists were rude and completed our consultations at the same time very loudly making it hard for us to think straight hence replacing any relaxed state with stress and confusion! Not a great start, we then asked about the 25 minute facial and polish we had booked to which infuriated one of the therapists shouting telling us we weren't booked in and only had our massages booked, we then asked about afternoon tea which we had booked also (-all included in the packages) - to be told "it finishes at 5" rather than simply going and asking if they could rectify the issue, after a long heated discussion with the very rude therapist she finally agreed that she would see if we could have the package we HAD booked. This made for a very uncomfortable, non relaxing 90 minute treatment with two therapists whose attitude was disgraceful. After the treatments we returned to the reception to complain and to the bar to have our afternoon tea, the duty manager, said the drinks and afternoon tea would be complimentary due to the issues encountered in the spa. One of the therapists also offered us two 25 minute treatments the day after but we declined as the stat had already been ruined by this point. We assumed all would be fine after this.
On ordering room service later that evening, we were told the club sandwich which was on the very limited room service menu wasn't available!! So ordered 2 portions of chips, 2 cokes and a small pasta dish- to the total of £28.00!!!!!!!! The chips were luke warm and only half a bowl full and similar to those of a well known fast food restaurant. Very disappointing- the salt mill they sent with our dinner was empty with no bung in- such a simple thing to check why did no one do this??
On top of this - the room we had was above reception and as it was so warm to open the window simply filled the room with the aroma of cigarette smoke - how lovely for myself as a pregnant lady!
By this point however we were too disappointed to complain any longer.
After an awful afternoon and night we assumed the bill would be correct following our conversation with the evening duty manager - not the case- they had charged us over what should have been on the bill and topping this off disputing we had even spoken to anyone the evening before about our issues.
After a 10 minute wait we demanded to pay the bill and leave, the duty manager agreed to remove the packages we had booked due to all the issues and terrible attitudes/massages we had received.
The management/owners need to look at their staff, priorites and seriously invest in correct staff training - basic manners and polite communication should be important but clearly is not at The Raithwaite Estate.
As a beauty therapist myself I was disgusted with the spa staffs attitude and the way they dealt with the appointment issues, simply not good enough.
My first visit will definitely be my last and hence no recommendation for this abysmal establishment!
- Official Description (provided by the hotel):
- The 80-acre Raithwaite Estate with its landscaped grounds is located in the coastal North Yorkshire countryside. Luxurious rooms within The Hall and Keep buildings feature alongside an indoor pool, spa, sauna, gym, 2 restaurants and 2 bars. With luxurious bathrobes, spacious beds and an en suite bathroom, all rooms on the Raithwaite Estate are individually designed. Some also feature a balcony or terrace with stunning views of the landscaped grounds.Local, seasonal produce is used in the Estate's restaurants, located within both The Hall and Keep, with both specialising in Whitby's famous fresh produce from both land and sea.The extensive spa and fitness facilities on the Estate include an 11-metre pool, steam room, and a whirlpool. A range of indulgent spa treatments are also on offer and can be booked prior to arrival. The local countryside, beaches, and nearby North York Moors all offer fantastic scenic walks. The historic town of Whitby is just 5 minutes' drive away. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Ebookers, Booking.com, Odigeo, Hotels.com, TripOnline SA, Superbreak UK, Traveltool, S.L.U. and Cancelon so you can book your Raithwaite Estate reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Raithwaite Hall Hotel Whitby