My birthday was on the 5st June and my wife decided a break near Whitby would be a nice present. Dunsley Hall was booked at a rather high price of £208 per night. We were staying two nights.
On arrival we were greeted warmly, shown our room (room 18), and given a complimentary cup of coffee. What a nice start. The room was very large with old fashioned furniture, a very large bathroom with even a bidet. Three windows looking out over fantastic Yorkshire countryside with the sea in the distance. What could go wrong?
We went out in the afternoon, returned about 5.30 and went into the bar. A small glass of white wine (125ml) and a whisky and coke £7.95. I used to be a publican and realise that they need to make a profit but, these prices on top of that room price?
Later, from the bar menu, we ordered a main course of mussels. The portion was large with 6 small rolls and a portion of fresh crispy chips, really very good. Excellant value at £9.95.
On walking around the grounds it was obvious that none of the lawns had been cut and the putting green could not be used also multi coloured streamers (probably from a wedding) had not been collected and where strewn on the ground.
We retired to our room at about 9pm. The curtains were too small to stop light getting into the room and at this time of year it seems to be light all night. It was so bad I thought they had flood lights shining onto the property. Above us seemed to be a family room with a child running about until about 10.30. Then there was the dreaded kitchen extractor fan, this was operating all night. I am now NOT amused bearing in mind the room price.
The following morning I mentioned the problem to reception and was offered an alternative room
although she said that kitchen staff had intstructions to turn of the fans at end of service. I chose to stay in that room providing fan was off.
We again went out and returned about 3pm and went to the bar to order a cream tea. After a while someone appeared and said "we should be able to do that, would you like it in the lounge".
We then overheard her say to someone, "we have no-one to make that". It arrived in the lounge with tea and coffee and 3 very small scones a 2 biscuits (it appeared they had run out of scones) the cost of this £7.95. EACH.
Later that evening we again returned to the bar and my wife wanted the mussels again. When it arrived it appeared that there was about 25% less mussels than the previous night, only 2 small rolls (6 last night) and a bowl of chips that appeared to have been peeled, cut and left out of water for a period of time prior to frying. They had dark discolouration on the edges. Not good.
Back to bed at about 10.30, didn't hear any children but, the fan was operating until about midnight and then on again at 6.50.
And then there was the breakfasts. These appeard to have been pre-cooked and left under the heat lamps. The plate was hot, the bacon was cool and the (small) egg was ageing gracefully. Virtually any roadside snack bar would have served a breafast equally as good.
I get the impression that the facilities at these premises are charged on the basis of size and when they entered romm 18 it was decided that it was a £208 per night room. I dont think that they ever considered what else was needed to warrant this kind of price. In my opinion, the entire experience did not warrant a price in excess of £100 per night. If this had been a Travelodge, at (say) £60 per night, they would have refunded all of the charges due to disturbed nights. Maybe Dunsley Hall should learn from others and just as a point of interest, with accomodation, food and drink, in two nights we spent approximately £550 at these premises, surely a customer you would like to have return!
- Official Description (provided by the hotel):
- Once home to a Victorian shipping magnate, Dunsley Hall is a hidden gem that offers all the comforts you expect of a modern hotel. All en-suite rooms are individually furnished with tea & coffee making facilities, flat screen TVs and there is Free Wi-Fi throughout the hotel. The restaurant has rosette awards for food and service and there are many interesting and attractive features. These include an original stained glass window an Inglenook fireplace in the guest lounge. The hotel is set in four acres of landscaped grounds which include tennis court, putting and croquet. Just three miles north of the famous coastal fishing town of Whitby where you can visit many attractions including Whitby Abbey (where the date for Easter was decided), the Captain Cook Memorial Museum, see Whitby Jet being turned into attractive jewellery and Whitby is also the setting for Bram Stoker's Dracula novels. Unspoilt Sandsend Beach is just one mile from the hotel. ... more less
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- Also Known As:
- Dunsley Hall Whitby