As a professional I have stayed in hundreds of hotels, but Dunsley Hall takes the accolade of being the worst one I have had the displeasure of staying in.
After travelling over 6 hours from Scotland, I was looking forward to some food. We checked in and were taken to our room, (room 17). On checking the room out, we found that the sofa had numerous stains on the seating area, and when I mentioned this to the duty manager all I was met with was an indifferent attitude, and a statement that I had asked for a room with a shower, as if that made the state of the room okay. The carpet and décor were tired and in need of refurbishment, the wallpaper in the bathroom was coming off the walls, there was cobwebs on the walls and ceilings, but this was not confined to just our room, this was endemic throughout the hotel and the ceiling had damp patches on the ceiling.
The carpet on the first rung of the stairs is threadbare and on the next flight of stairs also, you are then met with the obligatory black and yellow warning tape across a stair as there is a fault with it. But, it is old and curling up, so they have not even bothered to fix it, and are using the warning tape to get out of fixing it. Health and safety would be very interested in this one.
We then went to the bar to order food and the first thing I saw in the kitchen was one of the chefs sitting on a work surface checking her ipad, I should have known then! The hotel does have a good selection on the menu and we ordered the Fish taster for 2 and my wife ordered a medium Rump stake and I ordered Sirloin, when the chef took the order from the waitress, we overheard him stating "oh, they haven't ordered this have they" obviously we had spoilt their easy night as they would have do some work.
The first course arrived and were told as it was put down on the table that unfortunately the mackerel pate was not available, so why wasn't this mentioned when we ordered it and not when they have cooked the starter, essentially serving an item that was not fully complete.
The steaks turned up, and I was shocked at the colour of my wife's rump steak, it was black, (this was meant to be a medium, mine was a medium, and I had asked for a medium rare, but as I was now starving I ate mine, even though it was salty. The wife's rump steak was extremely salty and she could not eat it, we also had green beans with pancetta, which we did not eat, the hand cut chips were not very nice either, so most of the food was left. We believe that they may have cooked the steaks with the pancetta based on the amount of salt that was on the steaks, I say cooked but that would imply that they knew what they were doing.
Breakfast again was nothing to write home about, Luke warm beans, overcooked sausage.
Needless to say we did not eat there on the second night.
My complaints had to be dealt with the following morning, but we had left before the duty manager came on shift.
We received a discount on the fish course, a discount on my steak as I had eaten it, but left the rest of the meal, and no charge for my wife's Steak. As a way of an apology we received a bottle of wine, although appreciated, it does not wipe the slate clean , about the poor quality of food we were given, I can now appreciate how Hocker 91 felt. You could smell dirty chip fat coming from the kitchen as you walked by.
I am at a loss as to some of the glowing compliments this place has been given, as they do not match my very real experience of this place.
A beautiful building in a great location destroyed by apathy.
They need to find chefs that at least have some passion about cooking, and who can actually cook, and get professionals in to cast an eye over this place to bring it up to date.
Housekeeping need to be reminded that cobwebs do not add character to a place, it just shows lack of cleanliness.
Finally to add insult to injury, I was overcharge on my room on checkout, as I did not have my details with me could not check the figure, which appeared to be way too high.
I was shocked to find that for my first night it cost £89.00 and my second night £179, had I known this at the start I would not have booked, but as I booked through booking.com only got the full total.
There is no way in heaven that a stay at Dunsley Hall is worth £179 per night, for that price, I would be staying at a rather grander place than Dunsley Hall.
My only advice to people is find somewhere else as Dunsley Hall is way over priced, dirty and in need of renovation. The food! - well the least said the better.
I will never stay at this place again.
- Official Description (provided by the hotel):
- Once home to a Victorian shipping magnate, Dunsley Hall is a hidden gem that offers all the comforts you expect of a modern hotel. All en-suite rooms are individually furnished with tea & coffee making facilities, flat screen TVs and there is Free Wi-Fi throughout the hotel. The restaurant has rosette awards for food and service and there are many interesting and attractive features. These include an original stained glass window an Inglenook fireplace in the guest lounge. The hotel is set in four acres of landscaped grounds which include tennis court, putting and croquet. Just three miles north of the famous coastal fishing town of Whitby where you can visit many attractions including Whitby Abbey (where the date for Easter was decided), the Captain Cook Memorial Museum, see Whitby Jet being turned into attractive jewellery and Whitby is also the setting for Bram Stoker's Dracula novels. Unspoilt Sandsend Beach is just one mile from the hotel. ... more less
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- Also Known As:
- Dunsley Hall Whitby