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“Almost perfect, but!!”
Review of Dunsley Hall

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Dunsley Hall
Ranked #4 of 20 Hotels in Whitby
Certificate of Excellence
Leicestershire, United Kingdom
Level Contributor
72 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Almost perfect, but!!”
Reviewed 25 July 2014

I booked this hotel for my wife's special birthday and the superior room we were allocated (18) was excellent. It was large with 2 easy chairs and a canopied bed as well as a large wardrobe. The furniture was in keeping with the 100 year old house as was all the other furniture within the hotel. Our friends superior room (25) was set in the extension and whilst more modern than ours was smaller and lacked the ambiance of our room. It is a rambling building with lots of corridors and public rooms such as two restaurants, quiet lounge and well stocked bar with plenty of comfortable seats. It is set a couple of miles from Whitby in its own grounds surrounded by fields and trees and is not far from the park and ride (suggestion - use the P&R as parking is difficult in Whitby). The staff were friendly and helpful and seemed pleased to serve you. There is a good choice at breakfast and the dinner menu was varied and good value. The reason I didn't give it 5 stars was we had problems at both breakfasts. The first morning my wife ordered smoked cod with poached egg and a sauce. She requested it without sauce but it arrived without the egg as well. Unfortunately when it came back the fish was cold and uneatable. The young man just mumbled his apologies and that was that. The next morning our friends ordered smoked salmon which was much too salty. The waitress immeadiately spoke to the chef who confirmed it was a bad batch and she offered other choices. This was the way to handle a complaint so perhaps more staff training required. Overall an excellent choice for a special weekend.

Room Tip: There are 4 poster beds available but room 18 is excellent although does have the carpark in the for...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (225)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Grantham, United Kingdom
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 July 2014

The hotel is a bit tired and could do with a bit of redecoration. The shower over our bath was very odd. It only worked if you turned it on, it then trickled before drying up; then you had to turn on the bath taps and turn the shower on again - it would then work.

The staff are great, they are very friendly and helpful and go out of their way to make guests feel welcome.

Dinner was good, but breakfast was a bit more hit and miss, the bacon was cooked in bulk in the oven, so not very nice; it would have been much better if it had been grilled or fried.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank ama162606
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLP51, Marketing at Dunsley Hall, responded to this review, 23 February 2015
Thank you for taking the time to leave a review of our hotel, I'm happy to hear you had a pleasurable stay.

We have made many refurbishments in the bedrooms and communal areas since your stay, I would be delighted for you to come back to see the improvements for yourself. We pride ourselves here on a high level of customer service, so I thank you for your positive comments about our staff.

We sincerely hope to see you again soon.

Kind Regards,
The Dunsley Hall Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Midlands
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 July 2014

Returned yesterday from a weekend break with my husband. This is a lovely hotel in peaceful surroundings with easy access into Whitby and beyond. The staff were welcoming and helpful. Our room was number 1 on the ground floor. It was very large and beautiifully furnished in keeping with the property. Breakfast was good with plenty of choices. I can't find fault I any way with this Hotel and will definitely return. Thank you for a lovely weekend

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Hat_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLP51, Marketing at Dunsley Hall, responded to this review, 23 February 2015
Thank you for finding the time to write a review of our hotel, I'm delighted to hear you enjoyed your stay with us and we're looking forward to welcoming you back very soon!

Kind Regards,
The Dunsley Hall Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 July 2014

We stayed here for 2 nights & found the hotel quiet, not sure if this was because the hotel's position is more likely to appeal to an older age group. It is on the outskirts, accessed down a long lane in a hamlet with no pubs immediately around it so is unlikely to be chosen by younger visitors seeking entertainment.
It would have been more pleasing if the bar had more life in it, but pleasant none the less. I imagine in winter when the log fires are burning the atmosphere is more welcoming. The room was clean and comfortable, We ate in the bar as we prefered the menu here to the one provided in the restaurant; the food was very good, nicely presented but expensive.
The hotel has an old charm to it and the staff were polite and helpful..
The hotel is advertised as 3* and I think this is justified - the prices are more akin to a 4* so expectations are higher.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank BiddyUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLP51, Marketing at Dunsley Hall, responded to this review, 23 February 2015
Thank you for taking the time to leave a review of our hotel, I'm glad to hear you enjoyed your stay with us.

Since your stay with us we have reviewed our prices in the bar and now have some great, affordable offers on throughout the week. We hope you'll come back to see for yourselves.

We sincerely hope to see you again soon.

Kind Regards,
The Dunsley Hall Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 11 July 2014 via mobile

Stopped off here for afternoon coffee after spending a night away. The hall is absolutely gorgeous. The staff were very attentive and pleasant. We were shown to the visitors lounge which was all wood panelling and beautiful stained glass windows. We were brought a large cafetiere of coffee and plate of shortbread and we sat and relaxed. Would love to stay here as the bedrooms looked very olde worlde.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank alif69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLP51, Marketing at Dunsley Hall, responded to this review, 23 February 2015
Thank you for taking the time to leave a review of our hotel, I'm glad you enjoyed your afternoon in the lounge relaxing.

We'd love for you to come back and stay with us, you'll get our best deals by booking with us direct.

We really hope to see you soon, and many thanks again.

Kind Regards,
The Dunsley Hall Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 July 2014

What a lovely hotel, charming.
Stayed to celebrate a family birthday over a long weekend. Made it a very special occasion as I stayed in one of the suites.
Room spacious and very comfortable.
Attention to cleanliness and comfort fabulous - fully recommended!!
Even luxury toiletries provided and replaced daily. Linen and towels spotless.
We dined at the hotel including evening meals, I found the menu rather disappointing ,poor choices and expensive. Saturday night menu the same as other nights!!! Disappointing considering the prices charged. Food presented well but vegetables very hard and tended to be undercooked!! No fresh fish on the menu, was surprised considering the location.
Breakfast was very good, a lovely selection of fruits and cereals, as well as the usual English breakfast.
Staff were all very helpful and friendly.
Service good - at all times.
Hotel recently taken over, but looked liked it needed a little tlc... Would love to return again soon.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jetsetok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLP51, Marketing at Dunsley Hall, responded to this review, 23 February 2015
Thank you for taking the time to leave a review of our hotel, I'm glad to hear you enjoyed your stay with us.

Since your last stay we have a new chef & menu, and our prices are lower- I hope you'll come back to give our food another try. We have also completed refurbishments throughout the bedrooms and communal areas, we'd love for you to see the improvements for yourself.

We sincerely hope to see you again soon.

Kind Regards,
The Dunsley Hall Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 July 2014 via mobile

Sunday-Wednesday stay. Very peasant hotel that is I believe under very recent new management. From the past reviews some people have had difficulties. It appears there is a genuine change in things, food was good, service excellant, room was comfortable and clean. Bed great. The hotel was very good but could be so much better with a small effort. It's surroundings were pleasant, good but with a little effort very good.
Don't misunderstand that the hotel was very pleasant and we were very happy to stay there, I would certainly happy to stay there again. We stayed in the wing room 19. We saw room 1, 4 poster looked great. Wifi patchy but so was phone . The wifi could be improved but you had to find your spot for a phone signal. Hair dryer and tv(limited free view) read and coffee.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank oldtimerstoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLP51, Marketing at Dunsley Hall, responded to this review, 23 February 2015
Thank you for taking the time to leave a review of our hotel, we're happy to hear you enjoyed your stay with us.

The hotel is under new ownership, and many refurbishments and improvements have been made since your last stay with us- I'd love to invite you back to see for yourselves.

We do hope to see you again soon.

Kind Regards,
The Dunsley Hall Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dunsley Hall

Property: Dunsley Hall
Address: Dunsley Hall Dunsley Lane, Whitby YO21 3TL, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Whitby
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Whitby
#3 Family Hotel in Whitby
#4 Romantic Hotel in Whitby
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Dunsley Hall 3*
Number of rooms: 25
Official Description (provided by the hotel):
Once home to a Victorian shipping magnate, Dunsley Hall is a hidden gem that offers all the comforts you expect of a modern hotel. All en-suite rooms are individually furnished with tea & coffee making facilities, flat screen TVs and there is Free Wi-Fi throughout the hotel. The restaurant has rosette awards for food and service and there are many interesting and attractive features. These include an original stained glass window an Inglenook fireplace in the guest lounge. The hotel is set in four acres of landscaped grounds which include tennis court, putting and croquet. Just three miles north of the famous coastal fishing town of Whitby where you can visit many attractions including Whitby Abbey (where the date for Easter was decided), the Captain Cook Memorial Museum, see Whitby Jet being turned into attractive jewellery and Whitby is also the setting for Bram Stoker's Dracula novels. Unspoilt Sandsend Beach is just one mile from the hotel. ... more   less 
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Also Known As:
Dunsley Hall Whitby

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