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“Don't stay here!”

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The Inn on the Moor
Ranked #14 of 20 Hotels in Whitby
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Don't stay here!”
Reviewed 31 July 2011

It is hard to find the words to describe Inn on the moor. Having read previous reviews we were expecting the hotel to be a little bit run down, but full of character. What we found was a place so neglected and unloved it was heartbreaking. Our room was dirty, glasses in the bathroom, mirror, mouldy shower, mismatched furniture and cupboards with doors that didn't shut. The bed was very comfy though, and once we kicked the bedspread off the sheets were clean and soft. The place is understaffed, although the staff were very friendly although grossly unprofessional. The food at dinner was good, but breakfast very disappointing. My husband and I would always choose character over uniform chain hotels, and have stayed in countless places but have only felt the need to comment about this one. Don't stay here, for half the price you would still feel like it was expensive for what it offers. The location is stunning, but on walking round the village there are lots of other accommodation - so shop around.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank 239166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Any
English first
Wakefield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 30 May 2011

As you drive passed other Hotels in the village you can see that the most expensive cars are to the front for all to see. However arriving at The Inn On The Moor there's a relaxed and comfortable atmosphere, that allows people to be themselves and relax among the local characters of the village.
The food is excellent on an evening, but breakfast tops everything!
Having stayed here several times during our married life we throughly recommend this hotel for people who want to get away from the hustle and bustle of city life and just lay back and enjoy your stay with Malcom and Judy.....and not forgetting Rufuss and Bertie their dogs.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank briarfield190729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norfolk
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 September 2010

We did not stay here but during our 6th visit at another hotel in the village, we decided we would eat here. We have eaten at most places within the 15 mile radius of the area and this is by far the worst.
Curiosity over reading other comments regarding reasonably good food attracted us in on this occassion.
We started by arriving at reception after having pre-booked a table and waited 10 minutes to be seen to and although kitchen waiters/waitresses came out of the kitchen know one came over to greet us and check us in.
Not put off we wandered through to the bar area and said that we were here to eat. We were served some drinks and I went to the mens toilet which was worse than a public toilet. Filthy toilet area dirty soaps on basin, wonky tap, silicone round toilets must of been done whilst either very drunk or wearing a blindfold. For a hotel this was really unacceptable.
We were then taken through to the restaurant area and sat down with some menus.
We were not told about the specials and the menu looked fine although a little confusing.
The menu was poorly set out and didn't state starters/mains/desserts etc.
It also didn't state what came with the meal. ie. chips/potatoes/veg/salad etc.

We were then taken to our table that had a name plate reservation via a lined piece of A4 paper that was folded up and written on.

The Waiters/Waitresses were some in uniform others not and highly unorganised.

The starters then came, I had the cured beef which was soaked in oil and covered in pepper and for £5.95 was very dissapointing. The table was set out with a fish curtlery and mains, no cutlery for starters. Also when we asked for steak knives we were told we would'nt need them as the meat was so tender.

We then had our mains which weren't too sharp either, we had asked for chips with the meal as we were unsure from the menu what it came with. When the food came there was chips, mash, roast potatoes and soggy wet re-heated veg. During our mains there was a group of 5 men on the table next too us who were staying at the hotel. They were bearly half way through their meal when the waiter came and asked them if they wanted a dessert.

Again this happened during our meal and we also declined their seemed to be a rush to finish and get home! Certainly not proffesional and quite rude.

We then made a quick exit and paided and even this simple request was made difficult by the member of staff who could'nt work the chip and pin machine.

Overall a very dissapointing meal and we wont come back again.
This is a large place and has masses of potential but there is obviously a reluctance to spend any money and would be better suited as an old peoples home.

Our advise would be keep to the other end of the village where you will find a good hotel with fine food and excellent service of which you just cant fault!

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Cleanliness
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Helpful?
6 Thank Jaydenwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2010

Booked a four poster bed, did not get. There was no welcome, no pleasantires to be exchanged, no verbal information about hotel - meal times etc. Room was very basic and in need of decoration. Bathroom was similar. This for £100 a night. Went for pre-dinner drink in the bar- again no interest or warmth shown. When my husabnd went to bar for another drink, the owner sat watching no-one serve him, and only got up from his seat the other side of the bar when he rang the bell. We chose to eat in the main restaurant area, as the other option was basically part of the reception area and lobby. Waitress was friendly enough, but obviously running between the two areas was causing her problems. We ordered a bottle of wine, which was not available - instead of asking to choose another we were presented with an alternative! We had to ask for napkins. We decided to leave the next day, although we had booked two nights - no-one cared or asked why, or whether we had enjoyed our stay. Don't go there - it is well past its sell-by date - the whole village is still trying to trade on its association with the TV programme Heartbeat, but there is no 'hearbeat' to the place.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
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Helpful?
5 Thank shoeboxtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincolnshire
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 August 2010

Excellent Food and Excellent Service . We only ate at this Hotel but absolutely worth every penny .

Stayed August 2010, travelled as a couple
Helpful?
1 Thank witchy44Lincolnshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2010

During our stay of four nights,we could not fault the hotel or its staff. Yes the hotel looks a little run down but the warmth and friendliness of the staff more than made up for any shortcomings in this area. The food was excellent even if the service was a little slow at times, the portions adequate and the price fare. The hotel bar is a favourite with the locals.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank Victor97Meldrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west yorkshire
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 February 2010

a very old but lovely place, peaceful, relaxing, made to feel welcome good service and great food ideal locaction for nym walks

  • Stayed February 2010, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank florida2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Inn on the Moor

Property: The Inn on the Moor
Address: The Mill Green Way | Goathland, Whitby YO22 5LZ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Whitby
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#1 Best Value Hotel in Whitby
Price Range (Based on Average Rates): £
Number of rooms: 24
Official Description (provided by the hotel):
The Inn on the Moor is a modest family run Hotel situated in the picturesque village of Goathland, only a short drive from the seaside town of Whitby. You'll be sure to feel welcome and relaxed in our stunning, newly refurbished Bar and Lounge with our fabulously friendly and accommodating staff. ... more   less 
Also Known As:
Inn On The Moor Hotel Whitby
Hotel On The Moor
On The Moor Whitby

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