We had booked in a stay for New Years Day with one of the hotels pure indulgence packages. We were impressed by the welcome we recieved when we arrived at the hotel and decided to have our spa day prior to checking in. Our bags were looked after and we headed down to the spa. I must say this was the best part of our stay. we were welcomed by a really friendly member of staff who was very informative. We were given towels and robes and started our spa which was immaculate and had plenty of room to sit and relax. We also had an aromatherapy massage which was wonderful but is overpriced if you were going to pay the £75, but as we had the package we got this included.
The swimming pool, hot tub, steam and sauna rooms were really great and the gym was small but had everything you could need.
We checked into our room after the spa day and were impressed with the size and quality. we had a lovely blacony and a great view of the gorgeous gardens.
Now for the bad part....
We booked a meal as part of the package and were welcomed and seated by one of the waitresses, given our menus and drinks. all was well. We recieved our starters which were great and very delicious. After this it started to go down hill, we were just completely forgotten about even though there were plenty of staff serving, and our mains didnt come till 45 minutes later. The waitress did apologise but it was a let down.
We then had dessert which did come on time but my partners cheese knife had a big chink of silver vut out of the top of the knife and he cut his finger! we tried to shout and wave someone over but the waiters were deliveratekly ignoring us as they were busy and we had to wait 26 minutes for assistance. I then asked for the manager and he did show genuine concern but did not handle the situation very professionally at all - he didnt know what to say or how to resolve the issue and just offered us a hot drink!! so we were very disappointed with our restaurant eperience. The food was lovely i just think that the management of staff needs to be looked at and for a 5 star hotel they definitely need the training to meet these standards! We have better service at our local chippy!
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