We arrived early afternoon, managed to park in the Wheeldale carpark and entered the hotel. We waited to check-in and were seen by (who we assume) was the owner. I gave my name, she looked on the pc and with a sigh, muttered "oh, you've already paid" which felt like we were already putting her out for being there.
We entered the room and upon first glance it was nice and spacious. The bed was comfy and we had Sky tv. However, we had booked that particular room for the balcony, so we can sit outdoors and enjoy the view while having a beer.....instead, there was a 6ft high bamboo fence across the entire patio, there was loud drilling noises coming from below and everywhere had a thick coating of dust. We went back into the room and closed the door so we could hear the tv. We went to lie back on the bed and promptly realised that unless you lay flat on your back and looked at the ceiling, you couldnt sit upright and see the tv as instead of a headboard, it was an enclosed wardrobe surrounding the pillows which was so impractical as you had to duck and use neck muscles to lay your head!! There was no room info, wi-fi pass, guest info.
The bathroom mirror was ridiculously high - i'm 6ft and had to stand on tip-toes to see my ugly mug. I wrote the words 'clean me' on both the patio door and the unit in the bathroom which were both still there when we left 48 hours later!!
Both mornings we went down for breakfast and were served quickly. The food was nice and set us up for the day and the elderly lady was pleasant.
My only other gripe is the lack of acknowledgement from the owners. We only knew who they were by the picture by reception wall and realised they had walked past us several times. I actually spoke to their young son more than them and a friendly hello would have been nice seeing as we just spent £180 for 2 nights in May.
Sorry but I wouldn't recommend our room at all.
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- Also Known As:
- Wheeldale Hotel Whitby