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“Superb!”
Review of Resolution Hotel

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Resolution Hotel
Ranked #6 of 20 Hotels in Whitby
Fife, Scotland
Level Contributor
189 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
“Superb!”
Reviewed 23 April 2012

A gem of a find in the heart of the town. A restored period building with three bars and only 21 rooms. The staff were fantastically friendly, polite and helpful. I was given 20% discount in the restaurant for being a resident.
The room was airy and tasteful, nicely decorated with a comfortable bed. There was a generous selection of tea and coffee (including decaff - nice touch), and an equally generous range of toiletries as well as big soft bath sheets.
The restaurant food was brilliant, I can highly recommend the Whitby crab spring roll. The restaurant was sunny and comfortable, the tables well spaced apart. The drink prices were reasonable and the staff attentive and courteous.
There was an 80s disco in the Vault bar and live band in the main bar which stayed open until 2am. The excellent young lady who checked us in also assured us that there was a porter service 24hrs too.
The breakfast buffet was a good range of fresh fruits, cereals and yoghurts as well as a full hot selection including bacon, eggs, sausages, beans, hash browns, black pudding, toast etc. All you can eat and I certainly took advantage of it!
Would we stay again? We've already booked a return visit!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dangerousbryman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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English first
Leeds UK
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 April 2012

Asked for room with view and obtained a superbly lit room with windows on two sides, 2nd floor, with the welcoming staff earning full marks. The view looked past a church to the abbey on the other side of the harbour - the hotel is within easy reach of all the tourist desiderata. Parking is up a lane in a pay car park (4.50 pounds for 24 hours). Breakfast a little sketchy but perfectly OK.

Room Tip: Ask for room with view!
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank booksperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 April 2012

Great rooms with great views, great food, great staff/owners and a great place to stay whilst in Whitby. A really nice hotel.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hull
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 April 2012

Good points: Staff welcoming and friendly, breakfast was lovely.

Poor areas: bed was unbelievably creaky, even just to perch on it!
Advertised flat screen tv only had 3 channels ( ITV missing)
No information pack in the room
The plumbing in the surrounding hotel meant that when a toilet was flushed or running water the pipes echoed so loudly it woke us through the night
No highchairs at breakfast for our 7 month old baby.
No nearby parking

Room Tip: Don't stay unless you are prepared to request a different bed/room. Take ear plugs for the wate...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 669grace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
a_delahunty, Manager at Resolution Hotel, responded to this review, 13 April 2012
Thank you for your review. Even though it highlights many bad points it is important that we receive feedback so that we can improve as a Hotel.

As I hope was conveyed to you on arrival we have only just taken over the hotel and are working very hard to fix issues as we find them.

In answer to the exact points you have made:

The TV system was an old fashioned integrated aerial system which did not provide all of the required channels to our new flat screen TV's. I am glad to report that the new aerial and system is in place. We had previously tried to install this but the weather (high winds and rain) had caused us issues preventing technicians from going on the roof. I understand this is a little late for your stay but I wish to show you that we are working hard to address the points.

The plumbing issue is one that hasn't been raised to me until now. I appologise if you conveyed this to a member of staff and I will be checking to see if there has been a failure in communication. That said I have now got our people working on it now (just a few minutes after seeing the review you have posted).

Highchairs are not something we ordinarily have but clearly you have highlighted a call for them. Again I can only appologise.

As for parking, we do recomend two car parks which are both 2 minutes walk from us. Being very close to the centre of Whitby it is very difficult for us to offer or suggest anything closer. We always recomend that customers either contact us for an email map or alternatively park outside the door (in the 40 minute parking area) and we will direct them to the nearest car park.

The information packs will shortly be arriving (again there has been a slight delay). We as staff here try our very best to advise and provide information on the local area.

Finally, if customers report an issue with a bed we will work on it straight away. Our beds are traditional style wooden beds, and whilst it would be easy to change them to duvans, we feel that they do add to the experience of the visit. Obviously if they creak this is not good and I will have this looked into and replaced if necessary. Just a final word on beds... We have found in the first few weeks that some of the matresses were not as comfortable as customers would have liked. Whilst this does not appear to be the case with your room I would like to point out that we have already replaced the vast majority in our continuing effort to provide the very best stay we can.

I once again appologise that the stay was not all you had hoped for and wish to reasure you I am working to the very best of my abilities to address any issues that arise. I would also like to take this opportunity to thank you for your kind words about our staff. We do work very hard to try and please our customers and again we will be using this (and any other reviews we get) as a checklist of things we must fix immediately.

Kindest regards

Andrew Delahunty
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yorkshire Dales National Park, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 November 2011

Had a good stay at the hotel. Rooms ok and pleasant but a bit noisy.a great location for walking into town.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 2073DaveG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 November 2011

got late booking for this hotel, stayed here 3 weeks previous,returnd for first goth w/end,although not a goth and found it fab we were told by the owner when booking live music would be on late, did not find this a problem, may have been if we had children with us, staff great,breakfast good value will deffo stay again

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank 565carling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sheffield
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 22 October 2011

After driving around for 10 mins trying to park ,we finally found a place not too far away for £5.00 for 24hrs , next to the sports centre.
The check in staff were friendly and efficient.
Our room was basic but clean ,and you could see a bit of the harbour .
We stayed in the hotel at night as there was live entertainment with 3 local bands playing .
We also had a meal which was really nice.
All was going well with no complaints whatsoever untill the next morning .........
There was only one waitress on duty and really run of her feet,people were complaining that they had been waiting 45min after ordering ,we had a 35 min wait .
The tables around us had not been cleared and remained cluttered and messy for the hour we were sat there .
The breakfast was not nice at all ,we had expected much better as the meal the night before had been so nice .
We enjoyed our stay and could,nt fault the location ,and the staff who did work really hard .
The bar staff in the bar at night were really efficient and quick .
Anyway apart from the breakfast we enjoyed our stay here .

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank caz2go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Resolution Hotel

Property: Resolution Hotel
Address: 1 Skinner Street, Whitby YO21 3AH, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Whitby
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #6 of 20 Hotels in Whitby
Price Range (Based on Average Rates): £
Hotel Class:3 star — Resolution Hotel 3*
Number of rooms: 38
Reservation Options:
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Also Known As:
Resolution Hotel Whitby

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