Very friendly staff, but attention to detail is poor. I hate writing negative reviews when staff are nice, but it wouldn't take much to make this place better.... The bathroom had no-where to put anything down - a couple of shelves would make all the difference. The sink was so small the kettle had to be filled using a cup (I HATE cups - these were the wide, shallow type that cause drinks to go cold really quickly). If only, when the shower room was put in (into a corner taken out of an originally much larger room) they had used more of the width of the room and left a narrower entrance way - there would have been room for a larger shower and perhaps a decently-sized sink. Grouting around the shower was pretty repulsive and mildewed. Curtains in the bedroom were super-annoying: I had to stand on the bed to close them, because the curtain rail was of the adjustable type, and the curtain rings caught on the wider part of the rail and refused to draw shut. The window could only be opened by standing on the bed too, it was all a bit precarious. But the most unforgivable fault, which is absolutely inexcusable, is that the fitted sheet on the bed was too narrow for the bed (it was presumably a 2'6" sheet and a 3" bed) so it didn't fit the bed. All night long my feet kept getting tangled up in the flap of sheet that wouldn't fit over the edge of the mattress. Added to this was the badly stained mattress protector that was exposed by the lack of sheet covering, which is also inexcusable - it just needed washing, and whoever made the bed could hardly have failed to notice the staining on the corner or the fact that the sheet wouldn't fit. Breakfast was very nice - not brilliant but nice - although not served until 9.15 which we felt was too late. The place wasn't expensive to be fair, but the issue with the bedlinen was not acceptable. Had I realised earlier, I'd have asked for it to be changed but the pub below was in full swing by the time I discovered it, and I didn't really know at the time how badly this would affect my night's sleep. Would we stay again? No. But attention to some small details like shelving in the bathroom would make it a lot more attractive at the price.
- Official Description (provided by the hotel):
- Overlooking the harbour, The Pier Inn in Whitby enjoys a seafront location and offers en suite rooms with free Wi-Fi. This traditional pub and restaurant is just 4 minutes' walk from the town centre, less than 2 miles from the North York Moors. Rooms at The Pier Inn have a flat-screen TV, wardrobe and tea and coffee facilities. All have en suite facilities with a shower. A full English breakfast is served each morning. Food is served in the pub at lunchtimes and in the evening. This inn is around 13 minutes' drive from the pretty fishing village of Robin Hood's Bay. The Whitby Museum, Pannett Park and the Captain Cook Memorial Museum are all within 10 minutes' walk. Please note, the rooms are above the pub, and as the Pier Inn is a listed building, the staircases are rather narrow! ... more less
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- Also Known As:
- Pier Hotel Whitby