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“No hot water, nobody answer the phone” 1 of 5 bubbles
Review of Goodramgate Apartments

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Goodramgate Apartments
Ranked #15 of 50 Speciality Lodging in York
Certificate of Excellence
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“No hot water, nobody answer the phone”
1 of 5 bubbles Reviewed 17 November 2013

My friends and I stayed at 10th of November.
We found no hot water and heating also didn't work. I called Goodramgate Apartments but nobody answered and even nobody calle me back.
All of us feel so cold and we can't shower cause no hot water.
Next day, we talked to the staff of Goodramgate Apartments, she just said "I'm sorry" even without an explanation.

  • Stayed November 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Erinxie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goodramgate, Owner at Goodramgate Apartments, responded to this review, 18 November 2013
We are disappointed these guests didn't enjoy their stay with us .

We have a 24hr computerised call monitoring and recording system to make sure we receive all calls at all times. We would have responded immediately had we been notified of any problem. Unfortunately we cannot find any record of any phone calls or messages left by these guests during their stay and so in this instance could not respond, for which we apologise.
We are unable to comment on the hot water and heating issues, these are completely separate systems both operated electrically and when we investigated after the guests reported the problem the morning we could not find any faults and have not had any reported issues since.

We will take the opportunity to review our guest information in case any operating instructions are unclear and try to encourage all guests to ask any questions they may have regarding the installations fitted in the apartments. We are continuing to upgrade the signage and switch markings to make all appliances and controls clearly marked and easily understood.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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301 reviews from our community

Traveller rating
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    10
    10
See reviews for
74
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11
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Any
English first
Workington, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 10 November 2013

These apartments are literally 2 minute walk from the minster. They were clean and warm and had all amenities needed to make a meal. The bed was very comfortable but the roll out beds in lounge weren't fantastic.

Pros: location and cleanliness
Cons: front door of apartment block not being locked by all guests which made us very uncomfortable, though our apartment was secure. Owners need to rectify this.

We would recommend goodramgate for fantastic location and amenities.

  • Stayed October 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dawnienook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

We had a one night stay at Bennett House for all of the family and close friends. It met all of our needs for accommodation, position and warmth. The house is well maintained and clean. As it's down a quiet side street so no disturbances at night. It's less than 5 minutes walk to the centre of York and all that has to offer.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FamilyHolidays_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shotts, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 22 October 2013

We would highly recommend goodramsgate apartments, our apartment was called micklegate lodge, it had everything in it that you would require, for example they supplied tea bags, coffee, sugar, washing up liqiud, soap powder, toilet rolls, toiletries, hand towels @ bath towels,
The apartment was spotless and the location was ideal for shops, pubs, @ eateries.
The three sisters called Agnes, Eva, @ Simone who are located at Monty's ice cream parlour look after the apartments are so nice and could'nt do enough for you. If we go back to York we would'nt hesitate going back to goodramsgate apartments.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nanmac66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Weymouth, United Kingdom
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 October 2013 via mobile

We stayed three nights in the Minster Studio Apartment. Everything you may need for your stay was supplied, from tea, coffee, milk, washing up liquid, washing machine/drier in the kitchen (even washing tablets and j cloth). Shampoo, body wash and body lotion in the bathroom. The apartment was spacious, spotlessly clean and decorated to a high standard. Television with free view, a DVD player and music centre were a nice touch as after long days out exploring it was nice to go back sometimes in the evening and relax. The is also a small patio area with a table and two chairs. We like this kind of accommodation sometimes, it makes a nice change from hotels. We would defiantly stay again if we returned to York, With so many lovely places to eat, drink, shop and visit I am sure we will be back.

Stayed October 2013
Helpful?
1 Thank Gemini01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 October 2013

Myself and 9 other girlfriends stayed in the goodramgate houses next door to where you pick up the keys, some of us hadnt seen each other for 5+ years, so was great to see each other again. The staff are very helpful and obliging. The houses where great, plenty of room and very clean and tidy. There was tea, coffee, sugar and milk for us to use and shower gel etc. along with clean towels. They are in a great spot, plenty of restaurants and pubs nearby. A visit to the Little Italy restaurant (just up the road) is a must and definately York dungeons.
We ll definately be booking with Goodramgate apartments again, but for a full weekend next time. Oh and thanks to Sonia for all of her help with the booking etc.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Shelby2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Durham, United Kingdom
1 review
4 of 5 bubbles Reviewed 14 October 2013

12 girls stayed in 2 apartments for my daughters hen party, the apartments were fantastic, they are in a great location, the only downfall for 4 of our party were the sofa beds, they were so uncomfortable, so little sleep was had from 4 of our guests, but the other beds were very comfortable.Apartments were very clean and tidy, plenty tea coffee and sugar, which was needed the morning after. Would def stay in these apartments again, and would recommend them to anyone going to York for a weekend/midweek break.

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Goodramgate Apartments

Property: Goodramgate Apartments
Address: 2A Monkgate, York YO31 7PE, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
Ranked #15 of 50 Speciality Lodging in York
Price Range (Based on Average Rates): £
Hotel Class:4 star — Goodramgate Apartments 4*
Number of rooms: 11
Official Description (provided by the hotel):
Serviced centrally located self-catering apartments,close together, created in grade 2 listed Georgian buildings adjacent to Yorks historic Monk Bar, 300 metres from York Minster, spacious, central, historic and inviting. Sleeping from 2-6, total capacity 34.Also newly launched grade 2 listed Georgian town house in the City Centre by the river. Sleeps up to 14 in 5 bedrooms , 3 bathrooms, fully fitted kitchen, outside area, 10 metres from the river bank, 200 metres from the main shopping centre. ... more   less 
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Also Known As:
Goodramgate Apartments Hotel York

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