Where to start? Maybe the positives - beautiful old building, awesome location, staff are generally nice and try to be helpful, dorms spacious and beds comfortable, and extra toilets in addition to dorm ensuite.
But that's where it ends... We got there and were told that they made a mistake and we would have to change rooms after the first night (inconvenant to say the least). Ensuite tiny and not well ventilated. Extra toilet on our floor was out of order. WiFi only worked downstairs infront of reception desk and in the breakfast lounge (blocked off during day). No self catering kitchen. No tea or coffee if in a dorm (only for privates). Cages under beds in dorms to serve as lockers were tiny and half of them were broken anyway. And two more big things...
No laundry facility. When we asked to find one close by, staff didn't know and didn't bother to check. After asking a third time to a different staff member he told us one.. it was a dry cleaners. And another staff member told us one on a street to the north - it didn't exist and apparently never has. So they got rid of laundry facilities for guests (they implied 'not anymore') but found no alternative for guests. We went on a wild goose chase with our washing and ended up finding a place 1.5hrs later after asking locals.. the hostel was no help.
Also, and I see others have mentioned this too.. we had a school group when we were thetr and it was horrible!!!! Woken up at 7am, their teachers not trying to quiet their students and the Ace staff did nothing. And we got kicked out by the kids at breakfast by the teachers and had to eat in the front room. We told the staff and they said that they would talk to the teachers.. we left that morning so I hope that the kids were better after that. It could have been better controlled by the staff and we should have been given a warning (lots of kids and not a big hostel)...
I definitely left with a sour taste in my mouth.. but it is a good place for a place to sleep in York. The city at least makes up for the hostel.
- Official Description (provided by the hotel):
- Safestay York is set in a beautiful Georgian townhouse less than 10 minutes’ walk from York train station and even closer to the historic city centre. You’ll love the affordable accommodation and stylish social spaces, 24 hour reception and free Wi-Fi throughout. With twin, double and family en-suite rooms as well as en-suite and standard dormitories for 4 to 12 people there’s a bed for every budget. All bed linen is included and private rooms boast flat screen televisions, tea and coffee making facilities, and towels too. In dormitories Safestay’s own brand of bunk beds are fitted with a personal night-light and surrounded by privacy curtains, allowing for a comfortable night's sleep. There’s a locker for each bed too, making it easy to store your luggage and valuables. The four social spaces include a breakfast room, serving continental breakfast every day, a fully licensed bar, games room and heated courtyard. The hostel also has a laundry, bike racks and a luggage store for guests to use at their pleasure. The blend of the surreal and the traditional reflects the fairy tale feel of York, giving the hostel an individual charm of its own; whilst staying true to Safestay’s award winning design. Great for groups and individuals Safestay is York’s first choice hostel for the savvy traveller. Stay at Safestay York and you’ll be within easy walking distance of The York Minster, Clifford’s Tower, Jorvik Viking Centre, The Shambles, National Railway Museum, The York Dungeons and much more! ... more less
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- Also Known As:
- Ace York - Boutique Hotel York