My husband and I recently stayed in an Executive room for two nights and we left feeling disappointed. Over the course of our weekend we spent almost £700 in the hotel (room, room service, afternoon tea, dinner, bar drinks etc etc) and we felt short changed due to the poor and neglectful manner of some members of staff.
The room was reasonably spacious, not the nicest room we have ever stayed in but the bathroom was lovely, very spacious. We ordered room service when we arrived, we both had the steak burger and it was very good, but unfortunately the best thing we ate in the hotel.
On the Saturday morning we tried to book in for afternoon tea. Our enquiry was met with a disgusted look when we explained we had not pre-booked. The member of staff dealing with us made such a song and dance about being fully booked up but eventually "squeezed" us in for the 3pm sitting. When we had our afternoon tea at 3pm the dining room was half empty the entire time, to be honest I was left feeling very angry at this treatment. Our waiter was extremely inattentive and the service was certainly not five star standard. Our advice is to avoid afternoon tea in the hotel, there are much better establishments in York where you will have a far superior experience. On the Sunday we had afternoon tea in Bettys and it was fantastic.
The same moody member of staff who "done us a favour squeezing us in for afternoon tea", also "squeezed us in for dinner that evening. This was one of the most disappointing meals we have ever had, again definitely not five star quality. The restaurant lacks atmosphere and ambience, however the service was a reasonably good experience.
There is absolutely no atmosphere in the hotel bar but we enjoyed our own company and the bar staff were quite attentive. We did notice that the same CD was constantly on repeat through-out afternoon tea and in the bar, all day and night, over and over again!
Overall we had a wonderful weekend in York and we will definitely return but will stay elsewhere. The Cedar Court Grand is by no means five star. The accommodation may be ok but they really need to work on the little details that are so important.
- Official Description (provided by the hotel):
- With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Prestigia, Odigeo, Expedia, Ctrip TA, Priceline, Ebookers, Hotels.com, TravelUp, TripOnline SA, Traveltool, S.L.U., getaroom.com, HotelQuickly, HRS and Cancelon so you can book your The Grand Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cedar Court Grand Hotel York
- Cedar Court Grand Hotel And Spa