Let me start by saying the staff was very warm and friendly. But, the rest of our experience here was rather "uneven" one could say.
When we arrived, our reservations could not be found, which is unsettling. I dug out my paperwork and gave the clerk our confirmation number, which only partially helped. Eventually, the desk clerk called "downstairs", where our reservation was found. Someone had entered the wrong date and the desk clerk stated that "the system" between her desk and downstairs was not connected/coordinated. We were offered an upgrade to a Junior Suite and treated to tea in a beautiful, parlor type bar while we waited for our room to be ready.
The Junior Suite had it's ups and downs. The room was divided between a large, sparsely furnished front room and a fairly small bedroom area. There was no place to put our luggage, so our bags had to stay on the floor. The bathroom was huge with double sinks, a double shower (!), a cute old-fashioned, deep bathtub and a heated floor. There was quite a bit of outside noise, especially the first night (and well into the morning) from a very loud party somewhere very close to the hotel. Unfortunately, the only TV channel we watch (CNBC) was not functional (the satellite signal wasn't locked in?).
The dining room was very pretty, and the muse that was first offered was delicious. So, we were ready for a fine dining experience. But, the service was very poor. Much of the time we felt ignored. We're used to a more relaxed pace of dining in Europe (and enjoy such), but there's a big difference between a relaxed pace and being ignored. The beautifully plated entrees were above average, but not exceptional.
The building itself had loads of character with huge hallways, tall ceilings and beautiful doors. I mentioned to my wife it looked like it was a business center in years past, and indeed it was.
By the way, "The Maltings", a tiny pub located just behind the hotel, was delightful! We were fortunate to experience a real, traditional Celtic "jam" replete with fiddles, mandolin, tin whistle, accordions, guitars and even an Irish bodhram. (This was NOT the source of the loud party we heard the night before, but the way.)
- Official Description (provided by the hotel):
- With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more less
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- Also Known As:
- Cedar Court Grand Hotel York
- Cedar Court Grand Hotel And Spa