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The Grand Hotel & Spa
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Reviews (4,311)
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3,547 - 3,552 of 4,311 reviews
Reviewed 11 July 2012

We stayed at the hotel for 2 nights when our daughter was married on 6th July. Her wedding reception was held in the Hotel.

We found the whole experience to be very enjoyable. The accommodation was very good and the service throughout the hotel was excellent. The staff were all very friendly and courteous and we thoroughly enjoyed our stay.

The wedding reception was wonderful. The staff were so professional and efficient, whilst being very friendly and approachable. It all made for a memorable day. The room looked amazing, and the food was excellent. We could not have had better service.

We would definitely recommend the Cedar Court Grand for anyone wanting to celebrate a special occasion.

The only slight negative was the cost of the parking at £20.00 per day, although it was nice to have the car delivered by the concierge whenever it was needed.

  • Stayed: July 2012, travelled with family
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1  Thank MikeFellows2952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay celebratory stay with us. It’s great to read your stay was for such a special occasion, that of your daughters wedding. I’m pleased that you found the entire experience exceeded your expectations and that you received a 5 star exemplary service throughout!

I’ll be sure to pass on your kind words to our team who I know will take great pride in reading your review.

On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2012

The hotel was in a great location. The room was huge, had all the amenities, was quiet and had an extremely comfortable bed. The restoration of the building and the rooms were lovely. The staff was pleasant and helpful. The room was very quiet. The only reason not to give it 5 stars is because the food was good but not great; however, the wait staff was helpful and pleasant. The breakfast and room service food were good but not quite up to the standards of other 5* hotels we have stayed at in the UK.

  • Stayed: July 2012, travelled as a couple
    • Value
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Thank jebby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 July 2012

Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay with us.
I’m delighted you enjoyed your stay throughout.

On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2012

We stayed here for our first wedding anniversary and weren't disappointed. Stunning suite with high spec furnishing, attentive staff. The restaurant served some of the best food we have had in York and the bar range was impressive. A high end hotel with prices that reflect this but we will absolutely be back!

Stayed: July 2012, travelled as a couple
2  Thank Becky W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this reviewResponded 17 July 2012

Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay celebratory stay with us.

I’m delighted you enjoyed your stay throughout, in particular the time spent in our Award Winning Grill Room Restaurant and Cocktail Bar.

On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

Just back from 3 nights at Cedar Court. Very impressed from beginning to end. We were welcomed well although we were slightly early so our room wasn't ready though we were able to leave our bags. We went for a walk in the rain and then wandered back. Our room was a "delux" and we were impressed with the size and especially the lovely bathroom with Molton Brown toiletries. When our bags were dropped off we were asked if we wanted some complimentary tea which we accepted but it never turned up. Never mind - we went to the lounge bar for a pot of tea and it was lovely. We ate in the Grill on our third night and had a brilliant meal. All the staff were so friendly and helpful. Excellent attentive service without being too fussy. Hotel is a delight. Lovely wide corridors, fabulous staircase and warm, inviting bar. All the staff were great. We had a problem with flies in our room on the saturday afternoon (our fault as we left the windows open at it was warm and humid) - we called room service and they left us some fly killer without any fuss. All in all a fine stay and we would highly recommend the Grand.

Room Tip: Third floor, room 332, had 3 large windows and overlooked wall and York "eye". It was in the corner and at the end of a corridor which meant it was light and quiet.
  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
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Thank rob h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay with us.
I’m delighted you enjoyed your stay throughout, in particular your bedroom and dinner in our Grill Room Restaurant.

Thank you also for paying special mention to our team who are of course the hotel’s greatest asset. I’ll be sure to pass on your kind words.

I’m sorry your complimentary arrival hot drinks did not arrive. I’ll follow this up immediately with our Front Office Team.

On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2012

Have just spent a fantastic long wedding weekend at Cedar Court Grand. First class service from start to finish. Beautiful building, luxurious decor, friendly helpful staff who seemed genuinely interested in making our stay special. Superb food, seamless organisation, great wines. The spa is as good as any we've visited. In summary - a wonderful experience !

Room Tip: We stayed on the west side of the second floor, very quiet, lovely views of the city walls.
  • Stayed: July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Martin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 10 July 2012

Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay with us.
I’m delighted you enjoyed your stay throughout.

On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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