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“Fancy hotel-expensive but worth the money.”

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The Grand Hotel & Spa
Ranked #6 of 47 Hotels in York
Certificate of Excellence
Seattle, Washington
Level 4 Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Fancy hotel-expensive but worth the money.”
Reviewed 15 October 2012 via mobile

The hotel is conveniently close to the train station, with less than a 5 minute walk. As we consistently lost track of time, the proximity to the station was a great feature. It was still also very close to the city center, and convenient to attractions, restaurants and shops. It is just past the wall that used to surround the city and you can actually walk on top of this wall. I thought it was a pretty impressive structure, but my husband commented that the Chinese tourists that we passed by probably were thinking "you call this a wall?"

We reserved a Classic Double room and they directed us to the second floor. The room numbers were a little odd as they counted down one side of the hall and then around to the other (as opposed to counting up on either side of the hall as you walk further down). Our room was therefore at the end of the hall, past some fire doors, next to what I would call the back or servants stairs. The stairs weren't the nicest, but at least I thought it was good that we were near a fire exit. 

However, we were pleasantly surprised when we got into our room. It had a bedroom off the main entrance, but to the left and down the stairs was a sitting area plus closet and tea service/mini-bar. Past the sitting area was the large and luxurious bathroom.  It had heated floor tiles, a towel warmer, and you could turn on the sound from the TV. The bathtub was large and comfortable but my husband complained that the half-sized shower enclosure was not large enough and caused the water to splash out onto the floor. The rooms had lovely leaded windows and nice window treatments. 

They provide slippers and robes, an awesome hairdryer and sewing kit (which came in handy to mend the hubby's coat button). There is also complimentary still and bubbly water plus tea/coffee. They provided decaf tea, which was great as we had bought some tasty cakes from Betty's to enjoy at night. 

The "internets" worked well but you had to actually install an app if you didn't want to sign in each time with an annoyingly long ID. 

Our room package came with the continental breakfast, which was convenient but not worth the money if you paid for it separately. We didn't opt to buy up to the hot meals, which I suppose if you were a carnivore, would have been worth it. The continental breakfast had fresh fruit and juices, cereal with fruit and nut toppings, pastries (muffins, donuts, and croissants), cheeses, and some sort of cold meats and fish. They were accommodating and brought me some soy milk to have with the cereal, so I was able to get some protein. The tea was fine, but the coffee, although made in a French press, appeared to be from pre-ground beans as it was not very good. We got spoiled in our B&B in Bath, where the Italian owner made coffee from a selection of freshly ground beans. It seems like a fancy hotel should be a bit more discriminating about the coffee they serve but perhaps the English aren't too particular about coffee since most appear to drink tea. 

The hotel met our standards of "fancy worth paying for", and we would stay here again if we ever revisited York. 

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Konnichiwawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 16 October 2012
Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay with us.
I’m delighted you enjoyed your stay throughout, in particular your bedroom and breakfast.

On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (704)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Cambridge, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 October 2012

Stayed at the Cedar Court Grand Hotel & Spa this weekend, hotel itself fabulous. Concierge, Porters and Hotel Staff fantastic, very welcoming apart from one receptionist frosty and rude. Our room was excellent, fantastic bed and linen to die for, bathroom and toiletries what you would expect from a five Star. The only let down was tepid water for Bath/Shower. The continental breakfast fantastic range of food. We upgraded to a cooked breakfast which was served on a very hot plate but the actual food was cold which when you consider you have paid £20.00 was a let down and not what you would expect from a Five star. Other than that fantastic hotel and would return again.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JULIEC891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 15 October 2012
Dear Guest

Thank you for taking the time to write this review following your recent stay with us.

I’m delighted you enjoyed most aspects of your stay, in particular the service you received from our team. I’ll be sure to pass on all of your other comments to the appropriate members of our team for their consideration.

On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prestwick
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 October 2012

We have never stayed in a hotel with friendlier, more attentive or more sophisticated staff.
They were unusually intelligent and knowledgeable. The hotel as a whole was well up to five-star standard in every department.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kenneth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 14 October 2012
Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay with us.
I’m delighted you enjoyed your stay throughout, in particular the service you received from our team.

On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leven
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 12 October 2012 via mobile

This is a fabulous hotel, one of the best I have stayed in!
The staff are very friendly and helpful, was left a little gift on our pillow every night and it was Molton brown gifts woohoo
Would deffo come back to this hotel

  • Stayed November 2011
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jan1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 14 October 2012
Dear Guest

Thank you for taking the time to write such a fantastic review following your recent celebratory stay with us.

I’m delighted you enjoyed your stay throughout, especially the complimentary Molton Brown gifts woohoo!
On behalf of myself and the rest of the team here at The Grand, we defo look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 10 October 2012

We had an exceptional stay at the CCG hotel, everyone was so amazingly helpful, friendly and lovely to speak with, this included the concierge who looked after every special detail even down to arranging candles for our huge bath, Ben for the fantastic room service, Danny and Emma for arranging the most awesome room, Paul on reception for the huge smile and warmest of welcomes (even wishing my girlfriend a Happy Birthday on arrival).
All the above made the most fantastic memories for our stay and my girlfriends birthday, and I personally can't recommend this hotel highly enough.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KBPMLIMITED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 12 October 2012
Dear Guest

Thank you for taking the time to write such a fantastic review following your recent birthday stay with us.

I’m delighted you enjoyed your stay throughout. Thank you for also paying special mention to our team, who are of course the hotel’s greatest asset. I will be sure to pass on your kind words.

On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
peterborough
1 review
Reviewed 9 October 2012

My wife and I stayed here for our anniversary. It was a surprise stay for my wife and an even bigger one for me staff were so welcoming taking time to make us feel at home. The surroundings were lovely and clean and well maintained. We both said we wouldn't hesitate to return, the wife compared the service to downtown abbey as it was so regal lovely thank you again

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank perry690
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 10 October 2012
Dear Guest

Thank you for taking the time to write such a fantastic review following your recent celebratory stay with us.

I’m delighted you enjoyed your stay throughout and were made to feel at home.
On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cork
Level 4 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 October 2012

Just returned from a Business Trip and was lucky enough to have spent the night at this beautifully set boutique hotel - cannot pin point any faults with this little gem. The staff were brilliant and could not do enough for you. They really bent over backwards to get things done, even deliver breakfast to you out of hours!

Even the tiniest little details were appreciated like placing the slippers and the dressing gown on the end of the bed, placing a little lip balm on the pillow along with a little card to advise what the weather would be like the following day.....well, lets just say, they're life's little luxuries that women would appreciate anyway...

Its a shame that I didn't get to use the facilities at the hotel - but its a definite "Must Return" recommendation for me - and hopefully for pleasure and not business.

The hotel is in close proximity to everywhere, just around the corner from the train station - which takes you directly to Manchester Airport. Its in walking distance to the bars and restaurants.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alm0st_a_Mrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mr_Graeme_Clark, Food & Beverage Operations Manager at The Grand Hotel & Spa, responded to this review, 10 October 2012
Dear Guest

Thank you for taking the time to write such a fantastic review following your recent stay with us.
I’m delighted you enjoyed your stay throughout, in particular the small touches carried out during the evening service of your bedroom. Thank you also for paying special mention to our team, who are undoubtedly the hotel’s greatest asset.

On behalf of myself and the rest of the team here at The Grand, we look forward to welcoming you back to us in the future.

Best Wishes
Graeme Clark
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grand Hotel & Spa

Property: The Grand Hotel & Spa
Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in York
#3 Family Hotel in York
#3 Romantic Hotel in York
#3 Spa Hotel in York
#3 Luxury Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Official Description (provided by the hotel):
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 
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Also Known As:
Cedar Court Grand Hotel And Spa
Cedar Court Grand Hotel York

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