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“Wonderful!”

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The Grand Hotel & Spa
Ranked #6 of 47 Hotels in York
Certificate of Excellence
Reviewed 10 March 2013

We had an absolutely wonderful stay at the Cedar Court Grand this weekend. We are not usually 5 Star travellers, we don't have designer luggage and didn't arrive in a luxury car, so we were a little wary of how our visit would go. However, we do work hard, and saved hard and like nice things, so we were looking forward to a couple of days of luxury.

We arrived just after lunch on Friday, the hotel is a beautiful building, with a very imposing entrance. The door staff and reception staff were very welcoming and friendly, our booking was checked and we were told that our room was ready for us. We were happy to carry our two smallish bags up to our room ourselves. We arrived on the 4th floor, and found room 408 which is just gorgeous.

A huge bed with beautifully laundered duvet and sheets, a throw and extra cushions. The room has lots of storage space, both hanging and drawer space. A giant TV and complimentary tea and coffee making facilities. Yorkshire Tea, Ground Coffee, Hot Chocolate and Shortbread biscuits. Fresh milk was delivered to our room in a china jug when we asked for it. There is an iron and ironing board, hairdryer and safe in the room. Luxury soft towelling robes and slippers. The bathroom is gorgeous, we had a sunken bath and a walk-in double power shower. There is a heated towel rail and an assortment of luxury Molten Brown toiletries. The bathroom has underfloor heating. There are two easy chairs and a coffee table in the room, with lots of space.
The mini-bar is well stocked, but a little pricey - bottled water is complimentary.

My husband went down to the Spa and used the Sauna, Steam Room and Jacuzzi, he was really impressed by the facilities, very clean and well thought out.

We went into York for the evening and finished our night with a couple of Baileys Coffee in the bar - again, these were pretty expensive, but the bar area is really nicely done out, a pleasure to sit and relax for a while.

When we returned to our room. the turn-down maid had serviced the room. The bedding was turned down, some more complimentary toiletries were left for us, bottled water and slippers by the bedside.

We slept really well, the room was warm and there was no noise from either the rest of the hotel, or from outside.

Breakfast is served in the Grill, we had continental breakfast included in our price and it really was fabulous. We were seated and served with tea and coffee and toast and then went to the buffet area, to help ourselves. The selection was huge and included: cereals, museli, bread rolls, doughnuts, muffins, cold meats, smoked fish, selection of cheeses, fruit, yoghurts, pastries and croissants. We really couldn't ask for more, the food was fresh and very tasty. We didn't order a hot breakfast but for a small supplement there was full English, kippers, eggs etc available. There were complimentary newspapers available for guests.

Without fail, every member of staff was friendly and welcoming. We were greeted with a cheery smile and enquiry as to whether we were enjoying our stay by everyone we met.

The hotel and staff are top-class and very professional. It is clear that the staff are proud of the hotel, and rightly so. We were treated very very well, made to feel welcome and have no criticism at all about our stay. We will most certainly be back.

  • Stayed: March 2013, travelled as a couple
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2  Thank Annec14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,859 - 2,865 of 4,008 reviews

Reviewed 10 March 2013

Stayed here for my 30-10th birthday and had a fantastic time. Stayed in a junior suite and it was beautiful. Beds were so comfy and the bathroom was simply stunning with under floor heating. The spa is a must if you stay here. The therapists are very skilled and professional. Big thankyou`s to Graham for all your help in organising my surprise from my dad.. you were simply amazing...

  • Stayed: March 2013, travelled as a couple
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Thank Sharree19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2013

This is actually a review for my Dad and his wife's trip to celebrate his 70th birthday. They had a fantastic 3 days and loved the hotel with its great facilities and wonderful room.

My contact was with Simon the concierge and Beata head receptionist. I'd posted a some cards and unfortunately due to my error with the postage it was delayed and Simon was great keeping an eye out for me and emailing me updates. Two weeks later it turned up and the hotel very kindly posted it back to me so I could at last get my cards including a special one from my fathers 5 year old granddaughter to him.

This showed great customer service.

Highly recommended

  • Stayed: February 2013
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Thank Witnessss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2013

My husband and I have just returned from a 2 night stay at the Cedar court hotel. We arrived early and didn't expect to be able to check in, we were hoping to leave our cases , ready to explore York. On arrival the receptionist, said we could check in immediately, we were then shown to a lovely well appointed room , by the concierge who explained the facilities to us and sent up complimentary tea and coffee .He even told us if we were to use the spa we could change in our room using the bathrobes provided and take the lift straight to the spa in the basement, a great tip. Only slight disappointment , the spa treatments were nearly all booked, only a few times left , so book asap. Food in the restaurant was very nice and not too expensive. Ncp carpark is on tanner row and is £17 per day and is just round the corner. Well situated for all York has to offer. We would stay again.

Stayed: March 2013, travelled as a couple
Thank wendy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2013 via mobile

Was a little wary of staying here having read some of the "terrible" reviews. However, I can only say the reviewers are completely wide of the mark. This is a beautiful hotel, the rooms are fabulous. The bathroom was as big as some hotel rooms and was fitted with a huge bath and walk in shower, dual sinks and Molton Brown products. The bar was stylish with a good selection of wine. All the staff were very friendly and the location is ideal for all York's attractions. Well deserving of its 5 stars. Can't wait to return!

  • Stayed: March 2013
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Thank b19jfm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2013

We recently spent one night at the hotel as a birthday treat for my wife, having previously stayed at most of the top hotels in York.The staff without exception were polite, friendly and efficient,from the doormen to the room maid.We had a classic room,which was bigger and better than we expected with all the required amenities.My wife used the Spa and was more than pleased with the facilities and treatment.We had dinner in the Grill Room and couldn't fault the food or service.
The continental breakfast was of a good quality as it should be for £15 per head.A cooked breakfast was a further £5, £20 does seem a bit steep for breakfast
My only criticism is, as usual, the price of drinks and snacks in the room minibar .When will hotels realise that if they brought these prices down to a reasonable level,they would sell far more and make more profit.

  • Stayed: March 2013, travelled as a couple
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2  Thank redscarfox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2013

We've stayed in many hotels in york as this is one of our favourite cities in the UK, but the Cedar Court is by far the best. You can tell straight away as you pull up outside the hotel, two smartly dressed concierges immediately descend on your car to whisk in your luggage and valet park your car.

The service from the outset was superb and continued throughout our stay, we had an executive room which was spacious with a huge Queen size bed and two armchairs and table with a flat screen TV and a huge window, a big bathroom with a heated floor and a massive toilet opposite this.

The hotel is only about three years old, its set in an old classical building that once housed offices, and the building is of the highest quality.

There is a Spa and a gym in the basement.

Breakfast was excellent with a selection of fruits, cereals, crossiants and a full Yorkshire breakfast.

Overall we loved it, if you're travelling by train it is a short walk away from the station and also a short stroll to all the many shops, bars and restaurants in the city centre, and it really was a most enjoyable stay and thoroughly recommended.

  • Stayed: March 2013, travelled as a couple
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Thank markpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grand Hotel & Spa

Address: | Station Rise, York YO1 6HT, England (Formerly Cedar Court Grand Hotel & Spa)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in York
#3 Romantic Hotel in York
#3 Family Hotel in York
#3 Luxury Hotel in York
#3 Spa Hotel in York
Price Range: £142 - £370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Hotel & Spa 5*
Number of rooms: 107
Official Description (provided by the hotel):
With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more   less 
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Also Known As:
Cedar Court Grand Hotel And Spa
Cedar Court Grand Hotel York

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