We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The Grand Hotel & Spa
Show Prices
Like saving money? We search up to 200 sites for the lowest prices
Nearby Hotels
View Hotel
Certificate of Excellence
  • Free Wifi
  • Pool
View Hotel
Certificate of Excellence
  • Free Wifi
  • Breakfast included
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
View Hotel
  • Free Wifi
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
Jorvik House(York)
View Hotel
  • Bar/Lounge
  • Free Internet
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
View Hotel
Certificate of Excellence
  • Free Wifi
  • Restaurant
Reviews (4,310)
Filter reviews
4,310 results
Traveller rating
3,142
714
267
120
67
Traveller type
Time of year
LanguageAll languages
More languages
3,142
714
267
120
67
Show reviews that mention
All reviewscedar courtmolton brown toiletriesturn down servicestar hotellip balmdoor staffclassic roomexecutive roomunderfloor heatingon arrivaloriginal featuressteam roomcontinental breakfastamazing hotelbeautiful buildingtrain stationbirthday treat
FilterAll languages
Updating list...
2,613 - 2,618 of 4,310 reviews
Reviewed 10 February 2014

My first touch with the hotel was booking spa treatments for 5 of us and there were hiccups in the service - however the management team retrieved this and my confidence was upped. We also booked for increased numbers for afternoon tea.
It was after this that 2 of us opted to stay and whilst the price was high for a one night Saturday stay we hoped this would top off a relaxing day .
There was another hitch when the room was not a twin.. But this was resolved and an upgrade to breakfast was suggested and accepted . The staff all seemed to know about the problem and offered genuine apologies .
Molton Brown toiletries lovely bathrooms add to the experience but should always be standard in a 5 star.
Service throughout on the day was first class from the spa treatments we all enjoyed, to the afternoon tea staff who patiently took photos, to Jordi who took us to our room and the reception staff who were unfailingly pleasant and unruffled. The bar staff also were friendly and welcoming.
This is a busy but surprisingly calm hotel and perhaps it's the staff training which meant they came over as professional and in control .
Breakfast was excellent - great oak smoked salmon and scrambled egg bagel - no service issues on a busy Sunday morning . Good coffee too
For the price it should all be good and it was
Tip avoid the car parking nightmare of York and the dreaded Lendal bridge charges that confound even those of us relatively local and take the train - 2 min walk away .

Room Tip: Make clear your bed requirement - suggest high room the twin we ended up in on the ground floor was subject to some people noise
  • Stayed: February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ponymad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

absolute perfect hotel, its classy and amazing.
spa is an added bonus. Complete luxury and value for money the staff treat you like royalty will defiantly be going again. well done cedar grand better than my experience of the bellagio

Room Tip: park near the train station this way you are very close
  • Stayed: January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rachaeldd0317
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

From the moment we arrived we felt relaxed. The classic room was lovely, we went straight to the spa to unwind from the journey which was great. We booked dinner in the hotel and the fillet steak was the best my partner had ever had! The whole weekend was perfect and the staff were always helpful. We would definitely recommend this hotel and i am sure we will be back.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nottingham123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2014

My expectations for this hotel were very high, perhaps too high. Don't get me wrong the hotel is really nice, very posh. Our room on the fifth floor was nice but not the largest and nothing out of the ordinary in terms of furnishings etc. I really liked the turn down service at night where we got a weather forecast for the next day and a lip balm. The bathroom was very nice with underfloor heating and a huge bath!! Breakfast was okay but we had to wait 15minutes one morning just to get toast!
We used the spa which is visually very nice and we enjoyed an afternoon here. The bar lounge at night was very nice.
The downside is the parking, I think £20 a night when you are already paying for an expensive hotel is too much and I really think they should let you park your car there for the day you check out (instead of charging you more) The hotel park your car for you and bring it back for when you leave. Unfortunately I didn't check my car and it wasn't until the following morning I noticed a very large scuff on the front bumper!!

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Katy_Craig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

Excellent staff who were extremely helpful and welcoming especially the men who took our car away to be parked and carried our luggage - absolutely brilliant service -Thank you. The rooms are very clean and nicely decorated. We have stayed in many hotels across the UK over the years and this one is definitely top of the list. The breakfast was delicious.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Goodtripseekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews