We booked our stay through a third party site as we were going to York for our 5 year anniversary and wanted to make it special by staying at a 5 star hotel.
The lack of information from the staff was appalling. They used one of our cards as a tab in case we wanted to purchase anything in the hotel. What they hadn't told us is that they would be taking the full amount of the room off the card and into withholdings. Even though we had already paid for the room on a previous card. The person even said that nothing would be coming off of our card, which was wrong.
We did get offered compensation. A measly 20% off our food in the hotel - even though we had booked dinner elsewhere but now had no choice but to eat in the hotel. Which was one staff member's exact words. Also free parking - which we were never told was going to cost us in the first place.
The room was not up to standard. I'm sorry but am I wrong to assume 5 star hotels generally don't have stains on the ceilings, bugs or dust on everything? For the minimal features this place offers, I would have been more satisfied staying at a premier inn... and that's saying something.
- Official Description (provided by the hotel):
- With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more less
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- Also Known As:
- Cedar Court Grand Hotel York
- Cedar Court Grand Hotel And Spa