We booked our stay at the hotel through the hotels direct website paying £200 for the privilage. Prior to arrival my wife had contacted the hotel to ask about an early check. Quick response from hotel to advise that they could not promise anything but we could try at 2pm instead of 3pm. We arrived in York at 12.10 and left our bag at the hotel. There was cava available to guest being handed oiut by staff but we were not offerred any. We asked if we could check in early and were advised to come back at 2pm. We returned at 14.10 and waited our turn to be attended to (again not being offered cava while other guest were). The receptionist advised that they had an assisted room available. I asked what this meant and it turned out it was for a p[erson with disabilities. We turned this room down and were told to come back at 3pm. We reurned at 15.30 to the same cava situation. When we finally got to the desk a different receptionist was present. She began taking our details and then left us to attend to another guest who had not waited in line. They both apoligised to my husband who told them both this was not acceptable. We were then taken to our room (room 7) which was lovely at first. Only when staff left did we discover we had been allocated a disabled room. We both were very tired and just accpeted this.
The following morning I approached the desk and raise my cioncerns with the inital receptionist. She said this was not the original disabled room but another and that by law they had to have these type of rooms. I told her this was not acceptable but was not offerred anything, even the opportunity to speak with a manager. We then went for breakfast which was fantastic, the staff being superb.
At check out I was asked by the same receptionist if I had enjoyed York. Nothing about the room or staff in hotel. this in my opinion being due to other guest being about. The final straw was when they cahrged me £1.60 for a newspaper being delivered to my room even though I was not told there would be a charge and also papers available for free around the hotle. I have stayed in true 5 star hotels such as Gleneagles and Cameron House and I can assure you this is not close to 5 star!!!! I also have had no reply to my email complaint snet to hotel on 29th August.
- Official Description (provided by the hotel):
- With stunning views of the Minster and the city’s ancient walls the Grand Hotel & Spa enjoys an enviable central location as York’s only five star hotel. Built in 1906 as one of the great railway buildings of York, the hotel’s graceful Edwardian architecture is complemented with fine dining and a luxurious spa complex that features an indoor pool and treatment rooms. All 107 guest rooms are individually designed and furnished to an extremely high specification, creating an indulgent yet unpretentious environment for both leisure and business travellers. And private dining facilities, an open air roof garden and elegant function rooms, provide a plethora of unique options for events and meetings. ... more less
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- Also Known As:
- Cedar Court Grand Hotel York
- Cedar Court Grand Hotel And Spa