The positive was that our lodge overlooked a lovely lake, and the geographical position was great, ten minutes from York with a Tesco nearby. However the attitude, ethos and cleanliness of the place was poor and means we won't be going again. A simple glance of the lodge manual gives you a sense of the owner's sullen attitude, ('Do not retune the television. I spend an hour every week fixing televisions that have been retuned...'). The irony is that we spent 15 minutes trying to work the DVD before eventually finding out that the scart wasn't plugged in, oh and there was no remote for it.
On about day three I went to the reception and checked if the meter reading hanging up in the kitchen meant we were paying separately for the energy (there was nothing about it in the lodge book.) I couldn't believe the defensive, rude attitude I received in response to my question. He immediately started telling me that this is clearly stated on his website and on the Hoseasons website. I hadn't seen this when I booked but I really didn't mind, I was just asking! However his attitude meant the simple query became a hostile encounter with him snarling and talking to me like I was a mixture of an adversary and an idiot. What a strange and counter-productive way for a lodge owner to behave.
There was a real grubbiness about the lodge. For us this was reflected in brown in the inside of mugs, a stain on the sheet, a chip on a glass, dirty rugs and bird poop on the porch. Also, the owner must have really scrimped because there was no hand wash provided, no sponge and only one toilet roll, so we had to buy cleaning products on our first night. Also, we were never able to get hot water out of the bathroom sink, so had to boil the kettle and carry in water to wash our faces.
One of the other bizarre things about the lodge handbook is its instructions for your last day. DO NOT go to reception, but wait till, 'a member of the family,' comes around. So I had the grumpy owner turning up at my lodge and telling me that I owed him £15.80. He didn't take cards, so he wanted cash there and then. (So have your exact money ready, even though you have no way of knowing the amount on advance.)
I'll be avoiding a 'family run' lodge again after this experience.
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- Also Known As:
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