Don't get me wrong, I still think Premier Inn is without a doubt the best budget hotel around, even better than some of the other big chains, certainly more comfortable. But my experience at the weekend did put me off a bit. We rang the hotel when we were almost there on saturday to see if there was the chance of a room being ready as I wasn't feeling great, I know its 2 o'clock check in but sometimes they let you in earlier. Arrived about 1.15pm as, was met by a pleasant young man but alas informed us there were still no rooms ready, he said we were welcome to leave our cases in the back room and get a drink while we waited as I needed to sit down. My husband kept his eye on the desk so a queue didn't suddenly appear, at ten minutes to 2.00pm we went back to the desk, another couple just got there before us and they were checked in so I thought thank goodness for that. We were staying just the one night bur had 2 rooms as my daughter and her friend were with us. When it was our turn we were told there were still no rooms, I was quite annoyed at this time, I said but the other couple had just been given a room, we only wanted one room to be ready, but the answer was a firm but polite no. I asked again 5 mins later, no. The lady didn't even ring upstairs to the relevant person to see if a room was ready. Miraculously at 2.00pm a woman appeared with a clip board with the numerous rooms ready for checking, you can't tell me there wasn't just one ready much earlier. I have stayed in many Premier Inns and do you know if there are any rooms already ready they ask if you would like to check in, I've not even asked. Last time we visited Prem Inn Bl St Sth there was 10 of us and the rooms were still not ready at 2.0'clock and we had to wait for ages, then there was a mix up with the names and they tried to charge my friends that days flexible rate which was real expensive when `i had booked it on a saver rate, this matter took a long time to sort out and we were made to feel it was our fault. Back to saturday though, my other gripe was I wanted to use the phone to ring down to reception to get a number for a local restaurant, searched high and low but there was no phone, went down to reception and was told there was no phones in Premier Inns any more and hadn't been for a long time, so I told her we had stayed at Liverpool only 4 weeks before and there were phones there definitely. Other than that, the room was nice as usual, the bed was extremely comfy and have no complaint about the cleanliness. Just the programmed arrogance of some of the staff, just playing it by the book regarding checking in, well for some anyway, cannot forget they checked the other couple in when I was desperate, I know most reputable places would bend over backwards to accommodate their guests by at least asking housekeeping if a room was ready, but they were not the slightest bit interested, we were just fobbed off. I work in customer service myself, I do understand the problems that can occur on a day to day basis, especially in hospitality yet I found the customer service in this particular Premier Inn to be lacking, I won't stay here again.
- Official Description (provided by the hotel):
- In a historical part of York close to Clifford’s Tower, the memorial gardens and the city walls ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn York City (Blossom St South) Hotel York