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“Excellent Customer Service, great location - bargain”

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Premier Inn York City (Blossom St South) Hotel
Ranked #9 of 46 Hotels in York
Certificate of Excellence
Surrey
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent Customer Service, great location - bargain”
Reviewed 26 August 2010

Wow, first time at a Premier Inn and pleasantly surprised. Very helpful staff, clean, modern, big bathroom. In fact i have stayed at numerous four stars on business and this outstrips all off those hotels.

  • Stayed August 2010, travelled as a couple
    • Value
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    • Service
Helpful?
1 Thank Richanddee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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UK
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 August 2010

This review is not based on me actually staying at this hotel, but is a summary of my experience booking it for someone else.

I was looking for somewhere in York for my parents Golden wedding anniversary, as a present from me to them.

I came across this hotel & they offered a good deal, so I booked a one night stay online. So far so good.

In advance of my parents stay, I just happened to spend some time in York, so I decided to call into this hotel to double check the booking & also to pay for it up front, so that my parents had nothing to worry about later on.

I was told that I couldn't pay in advance due to the hotel's policy that you are able to cancel a booking up to the date of arrival, at no charge. Now whilst this is a good thing of course, I stiil wanted to sort things out sooner rather than later. After much deliberation, my paymet was processed on their system & I left.

An hour or so later I got a phone call from the hotel saying that the payment had not in fact been processed, due to the inability of their system to take advance payments.

Fortunately I was still in York at the time so I returned (incoveniently) & told them that I could not physically be there on the day of my parents arrival, just to pay the bill.

So a hand written statement was quickly drafted which authorised the hotel to use my credit card on the day of my parents arrival. I then left again feeling very annoyed that they could not do anything more, especially in this day & age. So customer unfriendly.

I was just trying to do them a favour by giving them my money there & then.

Having instilled in me no confience in their ability to function properly, I decided to call them on the day of my parents arrival, to triple check that everything was ok.

During the call, I specifically asked that the Invoice be emailed or posted to me in my name & I was assured that this was going to happen.

Withn a couple of days of my parents stay, I got a call from my mother, who told me that an envelope with Premier Inn log was delivered & addressed to my parents. So in good faith they opened the letter, only to find the Invoice in their names.

They could now see how I paid for it & how much it cost, which was private & confidential financial information that the hotel had now disclosed to a third party. Data Protection Act breach ?

The actions of this hotel made my parents feel uncomfortable for something they had no involvement with or control over. I was left feeling very angry.

I duly complained to the hotel, via several emails online & finally after a couple of weeks, someone called me. All I got was a half hearted apology but they couldn't really see what they had done wrong since they had just followed "normal" procedure.

This has left a very bitter taste in my mouth so I would advise others to be very careful & wary about how you deal with this company, if you are acting on behalf of someone else .

I certainly won't be using them again !

Stayed August 2010
Helpful?
7 Thank PGTIPS65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn York City (Blossom St South) Hotel

Property: Premier Inn York City (Blossom St South) Hotel
Address: 28-40 Blossom Street, York YO24 1AJ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Romantic Hotel in York
#2 Family Hotel in York
#7 Business Hotel in York
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn York City (Blossom St South) Hotel 3*
Number of rooms: 184
Official Description (provided by the hotel):
In a historical part of York close to Clifford’s Tower, the memorial gardens and the city walls ... more   less 
Also Known As:
Premier Inn York City (Blossom St South) Hotel York

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