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“great location”

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Holiday Inn Express York
Ranked #28 of 46 Hotels in York
Certificate of Excellence
Stoke on Trent
Level Contributor
71 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“great location”
Reviewed 22 May 2014

stayed 2 nights,its only a small hotel but has all the usual facilities,very good toby inn on the same site for evening meal,very friendly staff at hotel,very clean and first class rooms,massive new shopping development about a mile down the road(m±s,john lewis etc.)great location for visiting North York Moors,Whitby,Scarborough,York city centre via park and ride at retail park)Breakfast room can get busy and outside could do with a coat of paint!but apart from that very good.

Room Tip: all rooms seem ok but we asked for a quiet room and they sorted it no problem
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jellyfish14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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552 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Chichester, United Kingdom
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 May 2014

So easy to find, just near the motorway and inexpensive. Clean, reasonably comfortable. The best thing was the night porter who let us park near the front door with expensive bikes on the back of the car and reassured us that he would watch them through the night. He then provided breakfast at 5:30 a.m. so we had something to eat and drink before a 5:45 departure. So kind and well beyond the call of duty. He should get the employee of the month award!!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crabtree1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, 24 May 2014
Dear Crabtree1979,

Thank you very much for posting a review on the Holiday Inn Express York Hotel.

I am delighted you found the hotel to suit your needs and that you found our Night porter to be helpful and attentive. We always try to ensure each guest feels valued; i will definitely pass on your comments to the Night porter on duty that night.

Thanks again for your feedback and I hope you continue to use IHG for your travels.

Kind regards,
Stuart Anderson
Deputy General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
bradford, west yorkshire
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 18 May 2014

Well what can I say, one of the nicest over night stays yet. The hotel staff allowed us into our room early (as it had been cleaned) to get ready for a family wedding. Not only were they very friendly, but also very helpful. The room was a nice size, extremely clean with fresh white bed linen, a lovely spic and span bathroom and facilities for making drinks. I could not fault the room and after a comfortable nights sleep we helped ourselves to a freshly cooked breakfast, then pastries and jam. The breakfast area was neat and well set out and everything was close to hand for a fab breakfast. To finish off members of our family unfortunately had a rowdy crowd in the room next door, so when they rang reception at 4am not only did the night clerk deal with this professionally but within seconds of putting the phone down he had the problem solved! not just once but twice. In the morning on checking out our relatives were given a partial refund of the cost of the room for the inconvenience. Even though the hotel were not at fault at all, they still managed to make the stay extra special. Thanks holiday inn.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jhread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, 24 May 2014
Dear jhread,

Thank you for taking the time to provide us with feedback on your recent experiences at the Holiday Inn Express York Hotel.

I am really pleased you found the hotel to meet your expectations. It was fantastic to read that you found our team to be Friendly and Helpful. We know how important the Check In stage is and always do our best to provide a warm welcome for our guests. As you stated in your review it was unfortunate that we had some guests causing a disturbance however i was delighted to read that the night porter on duty that night resolved this immediately and efficiently.

The team and I are really happy that you enjoyed your stay with us and we hope to welcome you back in the future.

Kind regards,
Stuart Anderson
Deputy General Manager
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London, United Kingdom
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 May 2014

Having stayed in The Holiday Inn Express just outside of Stratford upon Avon I had no reservations about booking here.
We were welcomed at reception and given our room key wifi access etc. and told about breakfast, bar and reception times. We went to our room which was very nice (exceptionally clean) and were very happy.
Tea and coffee making facilities are included, small flat screen tv and an en suite shower etc.
There was also a really useful book on York in the room that we used daily to plan our days out (nice touch and really informative). Breakfast was included in the price and the Hotel had a nice small dining area for this, everything was laid out on a counter and it was very easy to walk along and get what you wanted.
All in all this was a great place to stay at a reasonable price and just a short drive into the heart of York (around 4 miles).

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jgafcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, 11 May 2014
Dear jgafcw,

Thank you very much for posting a review regarding your recent stay with us at the Holiday Inn Express York. All our feedback both positive and negative is analysed to help ensure hotel procedures are continually being improved.

Delighted to read of your experiences at our hotel; we aim to make the breakfast experience as enjoyable and comfortable as possible. Your positive feedback regarding the hotel and our team is appreciated on all levels and I will be sure to pass on your comments to the team.

Again, thank you for your kind comments, I hope you continue to use IHG Hotels for your travels and we look forward to welcoming you the next time you're visiting York.

Kind regards,
Stuart Anderson,
Deputy General Manager

FB / HIExpressYork
T @ HIExpressYork
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kansas/wisconsin
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 May 2014 via mobile

This hotel was located outside of the city. It was more like a hotel a tour bus would stop at. Only fields were within walking distance. Cab fare to city centre was a fixed amount, 8£. Breakfast was fine again, there was no well lighted place to put on makeup and no chest level plug in for curling. Bathroom was nice and clean. Bath and hand soap were squeeze bottles mounted on wall. No face cloths. Size for three sisters (us) was very tight. No elevator.

Stayed May 2014, travelled with friends
Helpful?
Thank transientm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, 11 May 2014
Dear Transientm,

Thank you very much for posting a review regarding your recent stay at the Holiday Inn Express York Hotel. All feedback received is used constructively to help us continually improve our hotel services and guest experience.

I am really delighted your stay was a positive one and that we met your expectations. I can assure you that our team really appreciate the recognition that you have provided. The hotel is conveniently located only 5 minutes drive away from the new Vangarde Shopping Centre and Monks Cross Shopping Centre. Also the Park and Ride is only 1 mile away which is ideal when visiting the beautiful city of York for the day. Park and Ride buses run from 07.30 - 19.45 Monday to Saturday and on Sundays the service ends around 17:00. If guests would like to leave their car with us they are able to walk to a bus stop; this is around a 10-15 minute walk for a regular bus service ( Coastliner Bus Service) which runs every 30 minutes into the City Centre. Our reception team are always happy to provide you with advice on how to get around. We also use a local Taxi company and have an agreed rate of £8 into town during the day. There are many different things to do in and around York and we are situated only 2.5 miles away from the City Centre, so guests can be assured a good night sleep and are able to park in our car park free of charge.

Thank you for your comments and we look forward to welcoming you back in the near future.

Kind regards,
Stuart Anderson
Deputy General Manager

F / HIExpressYork
T@HIExpressYork
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Arnside
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 30 April 2014

Holiday Inn Express, York is a perfect base for visiting York and many tourist attractions nearby, including the Lavender Fields, Eden Camp, Castle Howard and the Monks Cross Shopping Mall. This is a very good value hotel with clean, comfortable facilities and an excellent carvery next door.

Room Tip: All rooms good.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, 11 May 2014
Dear Janice G,

Thank you for taking the time to share your experiences on your recent stay at the Holiday Inn Express York Hotel. All feedback received is used constructively to evaluate current hotel procedures and help improve overall guest satisfaction.

I am really pleased you enjoyed your stay with us and found our Hotel useful for your travels. It is great to hear that you managed to visit many different places and I am delighted you enjoyed your time in York.

We look forward to welcoming you again next time your in York.

Kind regards,
Stuart Anderson
Deputy General Manager

F / HIExpressYork
T@HIExpressYork
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Walsall, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 April 2014

This is the first time i have stayed at a holiday inn express, and was pleasantly surpirsed and impressed with Holiday Inn. The staff were very helpful and polite, the rooms were a good size, shower/batroom facilities were great, and the breakfast was respectable. It is a short drive into York central, but overall, a pleasant stay

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank am_0579
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIXYork, Deputy General Manager at Holiday Inn Express York, responded to this review, 11 May 2014
Dear am_0579,

Thank you very much for posting a review regarding your recent stay at the Holiday Inn Express York Hotel. All feedback received is used constructively to help us continually improve our hotel services and guest experience.

I am really delighted your stay was a positive one and that we met your expectations. I can assure you that our team really appreciate the recognition that you have provided.

I hope you continue to choose IHG for your travels and we look forward to welcoming you back in the near future.

Kind regards,
Stuart Anderson
Deputy General Manager

F / HIExpressYork
T@HIExpressYork
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express York

Property: Holiday Inn Express York
Address: Malton Road, York YO32 9TE, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #28 of 46 Hotels in York
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express York 3*
Number of rooms: 49
Official Description (provided by the hotel):
The modern Holiday Inn Express York is a short drive from the A64 road and less than a mile from the Monks Cross Park & Ride. Our family rooms mean 2 kids stay for free when sleeping on the sofa bed. The whole family can help themselves to our all inclusive continental breakfast buffet with selective hot items served every morning, in the air-conditioned breakfast lounge with flat screen TV. Holiday Inn Express York is just 2.5 miles from York city-centre attractions such as the magnificent York Minster. Keep in touch with wireless Internet throughout the hotel. We have plenty of complimentary parking for residents, and York's two universities are within easy reach of Holiday Inn Express York. Relax over a drink in our Lobby bar. Next door, the Hopgrove Toby Carvery serves delicious pub grub. ... more   less 
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Also Known As:
Holiday Inn Express York Hotel York
Holiday Inn York
York Holiday Inn

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