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“Fantastic! but no bacon...”

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Holiday Inn Express York
Ranked #27 of 47 Hotels in York
Certificate of Excellence
Dartford, United Kingdom
Level 3 Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Fantastic! but no bacon...”
Reviewed 28 August 2014 via mobile

Looks a bit odd tucked away behind a Toby Carvery and is a fair way out of town.But...I couldn't recommend it more.
We stayed from 16/08/14 to 20/08/14 and it's the nicest place we've ever stayed in.Polite,chatty,informative and helpful staff day and night.Only problems we had were no air con and...no bacon at breakfast! Sort that out! Even with this we will definitely stay here again.Thank you to all your staff who definitely made our stay better

Stayed August 2014, travelled as a couple
Helpful?
Thank GLEN C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
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English first
London
Level 5 Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 28 August 2014 via mobile

We stayed one night with our adult daughter and her toddler. They were very helpful in arranging interconnecting rooms and sympathetic over our need for a late checkout. Parking was easy, breakfast was surprisingly good and the beds were very comfortable - all you can ask for in a Holiday Inn Express.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank orielh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 August 2014

Just come back from a great weekend in York hotel and staff where lovely and so was breakfast clean tidy room only downfall with room was that it was really warm with no air con but staff where helpful and provided a fan would stay again going to look at prices for October

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank kirsty m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 August 2014

I booked this hotel for a night in York, yet the hotel itself can hardly be considered York, it is so far out of town to the north. It is also very expensive for a HIE and prices never seem to reduce in advance - where other similar hotels cost around £40, they simply rip you off starting at £130 as York is a popular destination for a short stay. Furthermore, being so far out of town, it takes a while to get there and back, and you also need to factor the return taxi fare into your overall costs, so you may be better off paying £20 more and being central. The staff were very friendly and pleasant, the hotel pretty average and comfortable enough, but unfortunately this doesn't wash the bad taste left from the over-pricing. While good value next door at Toby's Cavery, it's also the only restaurant around so if you want somewhere quaint or different, eat before you head out to the hotel.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
4 Thank Trevor H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express York, responded to this review, 28 August 2014
Dear Trevor H,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our staff friendly and pleasant and our hotel comfortable. As for the rates, we strive to provide a competitive rate in the area. It is not our intent to inconvenient our guests instead provide rate options that make sense. Nevertheless, we appreciate you bringing this matter to our attention as this is our best resource in providing guest satisfaction. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bexleyheath
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 August 2014

My wife and I booked a 4 night break here in one of their accessible rooms. On arrival the Reception staff were very helpful, the room very large and the walk-in shower perfect. Hotel is ideal just 3 miles from the city and being on the ring road it's easy to get out to the many tourist spots of the county. The breakfast buffet is adequate, and better still it's free, and there is a Toby Carvery next to the Hotel which serves good meals. Overall a very enjoyable stay.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank gibstar11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 4 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 August 2014

my wife and i had another 10 days here again this year
we were greeted by friendly staff on arrival who could could not do enough to help us
rooms were clean although we did book a double and ended up with two single beds seperated by a table
i noticed that the service had slacked off a bit in the breakfast room in the morning as the year before there was always someone coming round asking if you wanted coffee
maybe this might have something to do with the fact that the person who invited you in the morning [he had gone on holiday ]was not there
overall i would stay there again though

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank fisherman5091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lochgilphead, United Kingdom
Level 1 Contributor
3 reviews
Reviewed 24 July 2014

first impressions was "oh No" but once inside the place fresh clean and staff where very friendly and accommodating, Breakfast was not good. Hotel is a good distance from the city but easy accessible by taxi. Would stay again but forgo the breakfast.

Room Tip: Make sure that a "standard room" is a double bed not two singles
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Catherine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express York

Property: Holiday Inn Express York
Address: Malton Road, York YO32 9TE, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #27 of 47 Hotels in York
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express York 3*
Number of rooms: 49
Official Description (provided by the hotel):
The modern Holiday Inn Express York is a short drive from the A64 road and less than a mile from the Monks Cross Park & Ride. Our family rooms mean 2 kids stay for free when sleeping on the sofa bed. The whole family can help themselves to our all inclusive continental breakfast buffet with selective hot items served every morning, in the air-conditioned breakfast lounge with flat screen TV. Holiday Inn Express York is just 2.5 miles from York city-centre attractions such as the magnificent York Minster. Keep in touch with wireless Internet throughout the hotel. We have plenty of complimentary parking for residents, and York's two universities are within easy reach of Holiday Inn Express York. Relax over a drink in our Lobby bar. Next door, the Hopgrove Toby Carvery serves delicious pub grub. ... more   less 
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Also Known As:
Holiday Inn Express York Hotel York
Holiday Inn York
York Holiday Inn

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