Booked a table of nine at The Ivy Brasserie to celebrate my sons 18th birthday with family on the 17th December
The starters were perfect - just what you would expect from a restaurant with two rosettes. It went quickly down hill from there. The service was very slow and when the main courses finally arrived all were on cold plates. Three people had ordered rump of lamb which was uncooked in the middle - the waitress who was very apologetic confirmed they were raw in the middle. A medium rare steak (which should be pink in the middle?) had been cremated. The dishes were sent back which after a long wait did arrive perfectly cooked.
After ordering sweets we had another very long wait - five apple crumbles arrived stone cold. The waitress who was even more apologetic took them back and we had a further long wait during which a waiter asked those that were sat politely with their choice in front of them waiting for the apple crumbles to come back hot whether they had finished. The Apple crumbles then arrived back - thankfully hot - and we're served at the same time as coffee was served.
Having asked to see a manger the wine waiter appeared and asked if I could leave a number so one could call me. We did this but no one called so I e-mailed the general manager to give them an opportunity to get in touch before I resorted to a negative review. I am still waiting forthe call.
Over the years I have recommended this hotel to quite a few people. I could accept that we had a one off bad experience if we had got a call as we had been promised but unfortunately it seems the hotel doesn't care so my recommendation to anyone will be go somewhere else in future.
- Official Description (provided by the hotel):
- The Grange Hotel is a beautiful award winning Regency townhouse, located just a few minutes walk away from York Minster and the city center shops and attractions. The AA 2 rosette awarded restaurant, The Ivy Brasserie is situated in the old brick vaulted cellars creating a truly unique experience. Private car parking on - site subject to availability. Deep comfy sofas, real fires in the colder months and fresh flowers throughout the hotel, create a relaxing ambiance. ... more less
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- Also Known As:
- Grange Hotel York