Let me star this review by telling you that all bad reviews on here are obviously the opinions of people who like to hear their own voice. On a slightly more important note, I travel around on business regularly and I have to say that by far out of all the hotels I have stayed in this week The Grange Hotel far surpassed my expectations, you walk through the rear entrance from the car park with clear signage to reception, the smell was immense and fresh which was most satisfying. I checked in and the girl on reception was so pleasant and professional. She offered to help me my luggage but I politely rejected her genuine offer. You get your key card in a rather nice card holder which allows the key card to fit snug in to allow you to pop it in your wallet and see your room number with out fumbling with unnecessary amounts of paperwork so then I got to my room which was elegantly and tastefully decorated not to mention yet again a lovely smell of freshness and cleanliness the whole room was spotless. I was in my room putting away my belongings and the telephone rang and to my utter surprise, it was a courtesy call from reception asking if everything was ok with my room, I thought that was a very touching gesture particularly as it really shows that they value you as an individual customer as opposed to just a number. The tea caddy was brimmed with supplies and a teapot with nice large cups and saucers with the added advantage of fresh milk in the fridge, yes FRESH!! AND the duvet and pillows were down feather.... Unequivocally the best nights sleep I've had on my travels, I could not fault the room at all. I then realised the room didn't have an iron and went to reception who kindly offered to bring this to my room which they did and on the double, excellent service so far... Moving on I didn't actually eat at the hotel restaurant as I was meeting a friend in York but looked at the menu and it did look rather pleasing, varied range to accommodate every palate. I arrived back at the hotel later on that evening and went to the bar for a pint, again I was totally accommodated for and was told to take a seat and it would be brought over for me and it was. I then retired to my room and had a shower which was really hot, the towels were huge and bright white and really fluffy! Gorgeous! The soaps you get were really nice too! I then made use of the in room caddy and had myself a peppermint tea which was provided by Taylor's of Harrogate, so obviously this hotel knows quality! After my non alcoholic night cap I claimed in to bed and as I said it was very comfortable and the pillows were Devine, it was like home from home and the hotel certainly has that feel. I woke up in the morning to a pleasant smell of breakfast so I was eager to get down stairs and have mine. The buffet option was plentiful with warm Danish pastries and fresh fruit, and cold means, nothing was sparse, I was serverd my fresh coffee from a cafetier which again was lovely, I was then offered a cooked breakfast which was on the table within only a few minutes and the chap serving certainly was doing a good job, he seemed to be attending to everyone single handedly but was very very polite and had perfect manners, this is a great attribute for this industry as I rarely see this anymore. So to conclude, if you want a luxury hotel at a competitive rate, want to be server by probably the most commendable staff, you definitely need to stay here. Great staff, clean, fresh, traditional and warm, what more could you ask for?
I'd personally like to commend two members of staff who I feel deserve recognition and they are the lady on reception on the 20th March (reddish hair) and the chap in the restaurant serving breakfast with blonde hair. They both went above and beyond by the service they provided and their professional conduct. I was impressed. Thank you for a memorable stay.
- Official Description (provided by the hotel):
- The Grange Hotel is a beautiful award winning Regency townhouse, located just a few minutes walk away from York Minster and the city center shops and attractions. The AA 2 rosette awarded restaurant, The Ivy Brasserie is situated in the old brick vaulted cellars creating a truly unique experience. Private car parking on - site subject to availability. Deep comfy sofas, real fires in the colder months and fresh flowers throughout the hotel, create a relaxing ambiance. There is a private on site car park which is charged at £10 per night. York Railway Station can be reached in 15 minutes on foot. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), TripOnline SA, Agoda, Ebookers, HotelQuickly, Cancelon, Evoline ltd and 5viajes2012 S.L. so you can book your The Grange Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grange Hotel York