To be honest, I was sorely disappointed with my stay.
For the prices that they charge (I was paying £130 a night for my room) I would expect the sort of “finest luxury” hotel described on their website. In fact, my room was decidedly average – with tired looking furniture and fittings, strongly in need of a modern shower and heating, and absolutely none of those little “extras” that can make you feel you’re staying somewhere special – I would have said charging somewhere closer to half that rate (say £70) would have been a fair price. For £130, I’d expect the sort of room that makes you want to stay in it all evening, and not go out. As it was, I was glad I had other plans as I think it would have been a decidedly sad and depressing room to spend much time in.
The service and overall experience also fell short of what I’d expect from a hotel that markets itself the way it does (and charges the prices it does). Breakfast, for example, consisted of a small and picked over looking buffet. Staff seemed to struggle to take people’s orders for hot items, with people on the tables around me either being brought the wrong meals or finding themselves unable to attract anyone’s attention to take their order.
I had been very much looking forward to my stay but left, to be honest, feeling a bit like I’d been robbed.
They urgently need to amend their marketing materials and pricing structure to reflect the reality of the quality they are able to offer.
I have fed this back to the hotel management, but am currently awaiting their response.
- Official Description (provided by the hotel):
- The Grange Hotel is a beautiful award winning Regency townhouse, located just a few minutes walk away from York Minster and the city center shops and attractions. The AA 2 rosette awarded restaurant, The Ivy Brasserie is situated in the old brick vaulted cellars creating a truly unique experience. Private car parking on - site subject to availability. Deep comfy sofas, real fires in the colder months and fresh flowers throughout the hotel, create a relaxing ambiance. There is a private on site car park which is charged at £10 per night. York Railway Station can be reached in 15 minutes on foot. ... more less
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- Also Known As:
- Grange Hotel York