We would not recommend this hotel at all and it is quite shocking that it is rated four stars. My husband and I stayed here for 3 nights and our experience was just awful. The only good point we can list is the location- walking distance to the city walls which was great, especially as we wanted to spend the minimum amount of time in this hotel. The entrance is nice but tired and definitely in need of refurbishment. The room we were given was noisy from the traffic outside even with the window closed and we could hear EVERYONE going up and down the stairs, especially with heavy luggage (there is no lift- felt sorry for people staying on higher floors) hence we hardly got any sleep, but the bed was really uncomfortable anyway. The pillows were ok and the only acceptable thing about the room, which was also very dated, even more so than the reception area, with old carpet and dark old wallpaper which made the room feel really claustrphobic. The main issue we had though was how dirty the room was, especially the bathroom. Nearly every surface was covered in a thick layer of dust and the lampshades had actual cobwebs dangling from them. The bathtub was so dirty to the point of disgusting, with hairs from previous occupants of the room in the tub and the sinkhole. There were even hairs on the bathroom floor. We mentioned it several times to the reception staff and asked if they could have someone clean the room but the reception staff were so dismissive and become very defensive when you try to highlight a problem- which indicated to us that they are not very good at customer service. We gave up after 2 days of asking for the simple task of having a clean room because we were leaving the following day. Breakfast is not great either, with very slow service, even when there were not many other guests in the restaurant and most items seem to be in short supply in this hotel so it would be advisable to get to breakfast very early if you want something decent to eat. Overall a highly disappointing and unpleasant experience and we definitely would not recommend this hotel.
- Official Description (provided by the hotel):
- The Grange Hotel is a beautiful award winning Regency townhouse, located just a few minutes walk away from York Minster and the city center shops and attractions. The AA 2 rosette awarded restaurant, The Ivy Brasserie is situated in the old brick vaulted cellars creating a truly unique experience. Private car parking on - site subject to availability. Deep comfy sofas, real fires in the colder months and fresh flowers throughout the hotel, create a relaxing ambiance. ... more less
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- Also Known As:
- Grange Hotel York