We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“short break”
Review of The Grange Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Grange Hotel
Ranked #25 of 47 Hotels in York
Certificate of Excellence
Carlisle, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“short break”
Reviewed 6 August 2014

stayed here for a short break in july, great location 10 - 15 min walk into the center about 20 to the tappas bar we found.
asked for a double bed, when we arrived it was set up as a twin this was soon changed while we were out for some food. Breakfast good didn't try a evening meal so can't comment.
Got to say the hotel is looking a bit tired in places and could do with an update, tv showed limited channels and not what was advertisedand quite small for what is a 4star.

  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank tench1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, Manager at The Grange Hotel, responded to this review, 11 August 2014
Thank you for your review. We currently have a restoration plan in place and we will be updating the decoration in certain areas over the coming months. Its a shame you didn't get a chance to eat in one of our restaurants and we hope you find the time to during your next visit.

Kind Regards,

Matthew Forster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,181 reviews from our community

Traveller rating
    525
    370
    173
    82
    31
See reviews for
155
716
22
91
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (308)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Any
English first
Bath, United Kingdom
Level 5 Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 5 August 2014

As couldn't get into my favourite place to stay in York, I booked here and it didn't disappoint. A good welcome, parking and the reception has an old fashioned (not in a bad way) hotel style without being ostentatious. My room was up a few stairs and there is no lift, but hey, we all need to keep fit. A porter was offered but I have my man pride! the staircase is a thing of beauty and decorated in a horse racing theme which is appropriate. The trope d'oile at the top of the stairs is quite amusing. The room was clean, the fittings all worked and the finishing touches like soaps, water, coffee, etc., were a cut above the ordinary. It was a very hot night and this room was without aircon, but a fully opening window and being at the rear of the hotel was all I needed for a good night's sleep. At Breakfast, I asked for smoked salmon scrambled eggs and some bacon. It was mountainous! and delicious. I would stay again.

Room Tip: Back is quieter, not all have aircon.
See more room tips
  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Sandmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, Manager at The Grange Hotel, responded to this review, 11 August 2014
Thank you for taking the time to review our hotel. We are proud of our breakfast and are happy to see that you enjoyed it! I will pass your lovely comments on to the team.

We hope to see you again in the near future.

Kind regards

Matthew Forster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elgin, United Kingdom
Level 5 Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 August 2014

Let's be honest here - we like the Grange Hotel. We have stayed here on four or five occasions over several years and have had no major complaints at all. Our most recent stay in July was only marred by a problem with the air-conditioning in our room. We reported the problem immediately and the duty manager dealt with it to the best of anyone's ability at 9 pm in the evening. The problem was that some previous occupant had misplaced the control unit. You really cannot legislate for that. The rooms were clean and nicely prepared each day. Beds and linen were fresh. The bathroom was clean. The decor is probably due for a refresh but I like the slightly old-fashioned feel which is in keeping with the building. I hope it is not overhauled too much. Food in the restaurant and brasserie was perfectly good. Breakfast service can get a bit chaotic when the hotel is busy but the staff try really hard to keep everyone served. It is not particularly cheap but given the quality of service, proximity to York town centre and free parking - what's not to like.

Room Tip: Rooms in the "old building" are bigger.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Yetitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, Manager at The Grange Hotel, responded to this review, 11 August 2014
Thank you for your recent review. We do have a refurbishment programme in place and I am happy to report that the owner works tirelessly to keep and restore the period features that our customers know and love. We are pleased to see you have visited us before and look forward to seeing you soon in the near future.

Kind Regards

Matthew Forster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 August 2014

We would not recommend this hotel at all and it is quite shocking that it is rated four stars. My husband and I stayed here for 3 nights and our experience was just awful. The only good point we can list is the location- walking distance to the city walls which was great, especially as we wanted to spend the minimum amount of time in this hotel. The entrance is nice but tired and definitely in need of refurbishment. The room we were given was noisy from the traffic outside even with the window closed and we could hear EVERYONE going up and down the stairs, especially with heavy luggage (there is no lift- felt sorry for people staying on higher floors) hence we hardly got any sleep, but the bed was really uncomfortable anyway. The pillows were ok and the only acceptable thing about the room, which was also very dated, even more so than the reception area, with old carpet and dark old wallpaper which made the room feel really claustrphobic. The main issue we had though was how dirty the room was, especially the bathroom. Nearly every surface was covered in a thick layer of dust and the lampshades had actual cobwebs dangling from them. The bathtub was so dirty to the point of disgusting, with hairs from previous occupants of the room in the tub and the sinkhole. There were even hairs on the bathroom floor. We mentioned it several times to the reception staff and asked if they could have someone clean the room but the reception staff were so dismissive and become very defensive when you try to highlight a problem- which indicated to us that they are not very good at customer service. We gave up after 2 days of asking for the simple task of having a clean room because we were leaving the following day. Breakfast is not great either, with very slow service, even when there were not many other guests in the restaurant and most items seem to be in short supply in this hotel so it would be advisable to get to breakfast very early if you want something decent to eat. Overall a highly disappointing and unpleasant experience and we definitely would not recommend this hotel.

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank yellowadeleie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, Manager at The Grange Hotel, responded to this review, 4 August 2014
Thank you for taking the time to review our hotel. I am very disappointed to read your comments regarding the cleanliness of the hotel as this is a basic requirement that we aim to exceed expectations on. I was not aware of your issues when you were staying so was unable to deal with them directly. I will investigate your comments about our customer service and take appropriate action. Our team works very hard to make guests feel welcome so I am sure they will take your comments on board and learn from them. We do have a city centre location so some traffic noise can occasionally be heard but we do have double windows in all rooms facing the road.

I notice you stayed in June so I am unable to find out your contact information. If you could contact me directly to discuss the issues outlined I would appreciate it. My phone number is 01904 644 744.

Kind regards

Matthew Forster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Estepona
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2014

Whilst visiting York, this July for our son's Graduation, we stayed at the Grange Hotel for two nights. Our first impression was how pleasant and helpful everyone was. Our room was spacious and very clean and well equipped. When I asked for an iron and ironing board, it was brought up to the room straight away. On the second night our eldest son stayed with us and shared our room; a further bed was made up for him at very little extra cost.
The breakfasts were excellent and nothing was too much trouble. I would recommend the hotel for the breakfasts alone! We did eat in the Brasserie on the first night but weren't terribly impressed with the quality of the food, which was a shame. We didn't try The Ivy.
The hotel is very conveniently situated to walk into York.
All in all a good hotel which I would be happy to stay in again,

Room Tip: Perhaps a room at the rear of the hotel with less road noise.
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DebbieG33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, Manager at The Grange Hotel, responded to this review, 1 August 2014
Thank you for taking the time to review our hotel and congratulations on your son's graduation! I will pass your comments on to the team.

We look forward to welcoming you on your next trip to York.

Kind Regards,

Matthew Forster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
croydon
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 July 2014

We stayed at the Grange to celebrate my 60th birthday. It was in an excellent location - not too far from the station - and just a short pleasant walk into York's Centre. The bedroom was spacious and comfortable and there was a TV set in the wall at the bottom of the bath!!! It was the first time I've had the luxury of laying in the bath watching a film! Breakfast was excellent - a good choice and well cooked. We left the car at home this time and went by train All in all a good choice and no worries about driving into York which can be a headache at times. Plenty to see and do as always.

  • Stayed December 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank susansmithCroydon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, Manager at The Grange Hotel, responded to this review, 1 August 2014
Thank you for your comments. We are very privileged to live and work in York and we are pleased you took the time to experience what the city has to offer. Hopefully we will see you again for your next birthday!

Kind Regards

Matthew Forster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oswestry, United Kingdom
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 July 2014

Our family, friends and relatives stayed at the Grange for 2 nights around the occasion of our daughter's wedding in July 2014.

The venue for the wedding was 'The York Hospiteum' on the York Museum site, which we would also recommend and is within short - 7 minute, walking distance of The Grange.

The Grange management and staff were extremely helpful and accommodating to us in the planning of our event and throughout our stay and were flexible to our wishes at all times.

The hotel is a wonderfully individual one, with a variety of different sizes, styles and colours of rooms to suit differing tastes and budgets.

We were delighted with the friendliness and thoughtfulness of all the staff there and hope to stay there again in the future.

Room Tip: Talk to the managers and detail your requirements.
See more room tips
  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, Manager at The Grange Hotel, responded to this review, 1 August 2014
Thank you for your lovely comments in you recent review. We pride ourselves on first class customer service and I will pass your feedback to our team. We look forward to welcoming you back to the Grange in the future.

Kind Regards,

Matthew Forster
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these York hotels
0.4 mi away
Dean Court Hotel, BW Premier Collection
0.1 mi away
The Churchill Hotel
0.9 mi away
Hotel du Vin York
Hotel du Vin York
#18 of 47 in York
1,479 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hedley House
Hedley House
#14 of 47 in York
1,549 reviews
1.0 mi away
Mount Royale Hotel & Spa
0.5 mi away
The Grand Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to The Grange Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Grange Hotel

Property: The Grange Hotel
Address: 1 Clifton, York YO30 6AA, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in York
#11 Luxury Hotel in York
#13 Family Hotel in York
#16 Romantic Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Grange Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
The Grange Hotel is a beautiful award winning Regency townhouse, located just a few minutes walk away from York Minster and the city center shops and attractions. The AA 2 rosette awarded restaurant, The Ivy Brasserie is situated in the old brick vaulted cellars creating a truly unique experience. Private car parking on - site subject to availability. Deep comfy sofas, real fires in the colder months and fresh flowers throughout the hotel, create a relaxing ambiance. There is a private on site car park which is charged at £10 per night. York Railway Station can be reached in 15 minutes on foot. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Ebookers, Expedia, Odigeo, Priceline, Travel Republic (UK), TripOnline SA, 5viajes2012 S.L., Hotel.de, Evoline ltd, HotelQuickly, HRS and Cancelon so you can book your The Grange Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grange Hotel York

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing