Disappointed as the initial booking had been very helpful and efficient and in view of the price we expected excellence. However, although a potentially good hotel, its promise is not delivered owing to many irritating failures:
After a three day experience it seems the quality of service is something of a lottery ranging from individuals whose performance was very poor to others who were good.
First impressiion scruffy corridors; piles of used linen and vacuum cleaner left in corridor outside our room for most of the day.
The room was in excellent state of decoration, but spoilt by torn fabric on the lampshades.
We had been recommended to pay extra for a room to the rear of the hotel, however when there is a noisy function this does not help.
Checking out took a long time as they had calculated our bill incorrectly, charging us for items we had not had and not charging for what we had.
We booked a meal in the Ivy restaurant with a guest on our first evening. However, they seemed surprised to see us in the restaurant. The "head waiter " was scruffy" and unable to answer our questions about items on the menu, saying it was "new", but no attempt was made to find out from anyone.
The young New Zealander who did serve us was friendly. However, my husband (the only one to order a dessert )was brought the wrong one, the coffee was unremarkable and when we had finished our meal we could not find anyone (the restaurant was quiet that night) we therefore left the table. We let the receptionist know that we had not been asked to sign for our meal (however, when we finally booked out they had failed to charge us for the meal) they seemed to doubt our word that we had had a meal, but on checking in their reservations book they found our name, but our attendance in the restaurant had not been noted. They then had to run off and find out what we owed. Incidentally we had been charged for items we had not had and so the bill had to be recalculated.
We asked for an early room service breakfast on our first morning (6.30am). This arrived exactly on time, but although we had ordered croissants we were given white toast as apparently croissants were not available until the chef came in. Why offer them then???
On the second morning I ordered poached smoked haddock for breakfast. This was cold and raw in the centre. Again, we could not find a waiter and so I ate what I could and reported the problem later. They were mean with the butter. Marmalade was just a runny syrup with some rind in it and the ?jam was something unrecognizable. The glasses on the table were dirty with lipstick on them.
Finally on our third morning (a Saturday) there was a much more impressive team of breakfast waiting staff. They were very efficient, helpful and attentive, there was more butter and buffet table was fully stocked.
The complementary tea/coffee tray in the room was not topped up daily, nor was the bottled mineral water. We were given one biscuit on our final day.
Be aware that you can get locked into the car park, despite staff assurances that it will be no problem!!
We will definitely not stay here again. There are many better places in York that will meet your expectations.
- Official Description (provided by the hotel):
- The Grange Hotel is a beautiful award winning Regency townhouse, located just a few minutes walk away from York Minster and the city center shops and attractions. The AA 2 rosette awarded restaurant, The Ivy Brasserie is situated in the old brick vaulted cellars creating a truly unique experience. Private car parking on - site subject to availability. Deep comfy sofas, real fires in the colder months and fresh flowers throughout the hotel, create a relaxing ambiance. There is a private on site car park which is charged at £10 per night. York Railway Station can be reached in 15 minutes on foot. ... more less
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- Also Known As:
- Grange Hotel York