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“Lovely Hotel but Very Small Rooms...not the Best Value in York”
Review of The Grange Hotel

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The Grange Hotel
Ranked #22 of 47 Hotels in York
Certificate of Excellence
Orlando, Florida
Level 4 Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Lovely Hotel but Very Small Rooms...not the Best Value in York”
Reviewed 13 November 2010

We pre-booked a room based on favorable TA reviews of this property. We arrived after a long days drive to get the last spot in the small car park...see other reviews for comments on this. We were greeted by an efficient but not terribly friendly woman and given the keys to our room. Upon entry we were shocked at how small the room was considering the photos on their website and the price we were paying. It was barely big enough to walk around the bed and our luggage would have taken up any add'l floor space. We had much higher expectations for this property and ended up moving to another hotel nearby for our stay in York. The manager on duty, Gary, was very nice and helpful, but they had no larger rooms available. The hotel was lovely from what we saw, but just be aware that unless you have only a small overnight bag, there is not much room in the rooms we saw. I was really hoping for a better experience...

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Badgerhound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 15 November 2010
Dear Guest

I am sorry to learn about your experience. Needless to say I am disappointed to hear that you did not find the room tariff represents value for money. The tariff we apply to the bedrooms is very much dictated by size of the bedroom itself and its facilities. It was also a shame we could not afford you alternative accommodation due to being full at least you would have had the opportunity to determine whether or not our tariff represent value for money.

Yours

George Briffa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (314)
Date | Rating
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  • English first
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English first
Northumberland UK
1 review
Reviewed 9 November 2010

Stayed at the Grange Hotel with a friend for a weekend break. The location of the hotel is excellent, just 5 minutes down the road and you arrive at the Minster. The Hotel is very clean and comfortable and every member of staff we met were friendly and helpful. We had booked a Premier Twin room which was spacious and extremely comfortable. I think the bathroom is the biggest hotel bathroom I have ever been in! We didn't have dinner during our stay but the breakfast was very good with a nice hot and cold selection of food. I would definitely recommend this hotel and would stay again.

  • Stayed November 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skyekell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 11 November 2010
Dear Guest

I am delighted to learn that you enjoyed your stay with us and thank you for expressing your experience on this website; it is a tremendous boost to the team.

I am also very pleased with your comments relating to the spacious bathrooms (most bedrooms enjoy such space) and for the breakfast we served.

We hope to have the pleasure of welcoming you again to The Grange in the not too distant future.

Kind Regards

George Briffa
General Manager
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Nottingham, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 October 2010

I went to stay at The Grange with my Mum as a special treat after she had been poorly over the Summer. The hotel itself is beautiful and the location is fantastic. However, the cleanliness of the room was disappointing. A couple of hairs were found in the bath and bidet and dust had not been removed from the picture rail, skirting board, bottom of chairs etc. for a long time. Cobwebs were hanging from the ceiling. We did complain and could not fault the service. Helen was brilliant - gave us some complimentary drinks in the lounge while the room was re cleaned and also saved us some money on the price of the room. The housekeeper also came to see us the next morning and was very apologetic and helpful. This didn't really spoil the overall stay but a 4* hotel should have more attention to detail. Breakfast was fantastic.

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Farmersgirl13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 2 November 2010
Dear Guest

I am delighted to hear that you enjoyed your stay with us and thank you for expressing your experience on this website; it is a tremendous boost to the team.

Although the lack of hygiene should not have happened in the first place from time to time we do we fall short in our standards and if we are made aware we will do everything within our power to rectify them as demonstrated in this incident for which we do apologise.

We hope to have the pleasure of welcoming you again to The Grange in the not too distant future.

Yours

George Briffa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 28 October 2010

We have nothing but praise for the Grange. The accommodation and the friendleness shown to us by all the staff was excellent nothing was too much trouble . If you are looking for somewhere to stay in York just try the Grange and you will be delighted with everything. A.S

  • Stayed October 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miami272931
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 2 November 2010
Dear Guest

I am delighted to learn that you enjoyed your stay with us and thank you for expressing your experience on this website; it is a tremendous boost to the team.

We hope to have the pleasure of welcoming you again to The Grange in the not too distant future.

Yours

George Briffa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
2 reviews
Reviewed 28 October 2010

I stayed for three night at the Grange Hotel In October 2010. The room was small but very comfortable and spotlessly clean. The staff were warm and friendly. The position of the hotel is excellent, it is a 5 minute walk to the city walls and the Minster. The Ivy
Restaurant is hit and miss. The first meal I had was superb and the second meal was awful. I would stay at this hotel if I visit York again.

  • Stayed October 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aussie255060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 2 November 2010
Dear Guest

I am delighted to hear that you enjoyed your stay with us and thank you for expressing your experience on this website; it is a tremendous boost to the team however I am very disappointed to learn of your experience in The Ivy Brassiere, I wish I was made aware of our unsatisfactory cuisine as I would have ensured we put it right.

We hope to have the pleasure of welcoming you again to The Grange in the not too distant future.

Yours

George Briffa
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westport, Connecticut
2 reviews
Reviewed 27 October 2010

This hotel surpasses expectations in every way: we can't say enough about the staff, rooms, and location. Upon arrival the Manager voluntarily upgraded us to a suite simply because one was available. It was huge, gorgeous, with a large bathroom, comfy bed, and it was kept sparkling clean. The concierges, waiters, and all other staff were warm, charming, and eager to help. We will absolutely stay here again and can't recommend it highly enough. I can't wait to return to York a beautiful city and be a guest at the Grange Hotel. Fabulous!

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scottfishoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 2 November 2010
Dear Guest

I am delighted to hear that you enjoyed your stay with us and thank you for expressing your experience on this website; it is a tremendous boost to the team.

We hope to have the pleasure of welcoming you again to The Grange in the not too distant future.

Yours

George Briffa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cincinnati, ohio
Level 5 Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 October 2010

We did not know just what to expect, while staying at The Grange. Built in the early 1800's, it was quite a pleasant surprise. The staff were extremely friendly and helpful at all times. We were within a 10 minute walk to the walled city of York. We found the rates more than reasonable, breakfast included. If traveling to York, I would never hesitate to stay once again.

  • Stayed October 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ukpassion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 21 October 2010
Dear Guest

I am delighted you enjoyed your stay at The Grange.

Thank you too for expressing your views on TripAdvisor.

I hope we will have the pleasure of welcoming you again to The Grange on your next visit to York.

Regards

George Briffa
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Grange Hotel

Property: The Grange Hotel
Address: 1 Clifton, York YO30 6AA, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Luxury Hotel in York
#10 Business Hotel in York
#13 Family Hotel in York
#16 Romantic Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Grange Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
The Grange Hotel is a beautiful award winning Regency townhouse, located just a few minutes walk away from York Minster and the city center shops and attractions. The AA 2 rosette awarded restaurant, The Ivy Brasserie is situated in the old brick vaulted cellars creating a truly unique experience. Private car parking on - site subject to availability. Deep comfy sofas, real fires in the colder months and fresh flowers throughout the hotel, create a relaxing ambiance. There is a private on site car park which is charged at £10 per night. York Railway Station can be reached in 15 minutes on foot. ... more   less 
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Also Known As:
Grange Hotel York

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