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“Touch of English charm A Fantastic stay again!!!!”
Review of The Grange Hotel

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The Grange Hotel
Ranked #26 of 46 Hotels in York
Certificate of Excellence
North Yorkshire
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Touch of English charm A Fantastic stay again!!!!”
Reviewed 31 December 2010

Best in York Helpful staff warm and friendly atmosphere Breakfast was excellent

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roberthelen_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 3 January 2011
Dear Mr Guests

A very happy new year.

Thank you very much for taking the time to express your satisfying and enjoyable stay with us. The team will also be delighted with your comments.

I hope to have the pleasure of welcoming you again to The Grange in the not too distant future.

Yours

George Briffa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (304)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Any
English first
Guildford, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 December 2010

This is are first visit to York and the Grange, also our first Christmas away in a hotel. York is a wonderful City, it has many and varied shops (we arrived in time to shop) very interesting to explore. It is an ancient city with the beautiful Minster which the hotel laid on a guided tour, the manager (George Briffa) accompanied us and pandered to all whims.
The hotel provided a wonderful service, the staff went out of their way to ensure we had a Christmas to remember. The room we stayed in has a magnificent four poster bed (very comfortable), it had everything we needed, the en-suite was delightful.
We could not find fault, thanks to George and all his wonderful staff.

Alan, Val and Maggie

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarathonMan186390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 31 December 2010
Dear Guests

Thank you for expressing your pleasant stay at The Grange on TripAdvisor. Thank you also for the nice and positive comments you posted. The team and I can wholeheartedly state that it was a pleasure being of service to you all during your stay.

We hope to have the pleasure of welcoming you again to The Grange in the not too distant future

Kindest Regards

George Briffa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, United Kingdom
1 review
Reviewed 20 December 2010

The hotel is well appointed for a visit to York. A short walk and you enter the city via Bootham Gate. The staff are very welcoming as was the cosy well decorated room. The food was excellently prepared and presented. The only downside was the limited a la carte menu due to it being so close to Christmas. In all an enjoyable stay.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank houghton181245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 23 December 2010
Dear Guest
I am delighted you have enjoyed your stay at The Grange and thank you for expressing your views on TripAdvisor. I am sorry for finding our menu to be a little limited however the whole concept of the menu will change once the Festive Season is over.

I hope to have the pleasure of welcoming you again to The Grange in the not too distant future

Yours

George Briffa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 December 2010

Beautiful hotel, fantastic location and helpful staff. Would definitely recomment this hotel and will be staying again.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank vladimir18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 20 December 2010
Dear Guest

I am delighted you enjoyed your stay at The Grange. Thank you also for expressing your satisfaction on TripAdvisor and for recommending The Grange.

We look forward to welcoming you again in the not too distant future.

Regards

George Briffa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The South
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 12 December 2010

For what is billed as a boutique hotel this does dissapoint a little, rooms look tired though are clean and nice. Reception managed to make errors with final bills which was frustrating.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Intrepidv0yager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halesworth, United Kingdom
1 review
Reviewed 11 December 2010

Initial bedroom given, small, tired looking, furniture damaged poor standard of maintenance in room & throughout hotel. Carpets worn on staircase etc. Don't believe the pics on the web site. Requested a specific room, 2 months in advance to be told by the general manager I’d have to pay £25 more per night being told this was a premier room not a classic room though it feature’s as a classic on their site. Changed rooms next day as loud music was playing 5.45am we believe from the kitchen below. Next room had a cracked sink, leaking wc.. Also bedroom door was left ajar by staff all day! Approached manager to air my issues, he felt this was acceptable accommodation at a 4 star level. No apology for leaving our room insecure either. The grange is a lovely building though lacks the care, attention & money, it needs.

  • Stayed December 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank BarryF-2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrangeHotel, General Manager at The Grange Hotel, responded to this review, 23 December 2010
Dear Guest

I am very surprised you went public with your issues, however we both discussed these at great lengths when you raised them with me on the day of departure and to say some of the issues you wrote about are inaccurate is an understatement.

As explained in great detail your reservation was for was a standard bedroom the best we had on offer when you made the booking. On the day of your arrival I upgraded you free of charge to a better bedroom and as you where still not FULLY satisfied with the bedroom, I offered you another upgrade for the aforementioned £25.00 per night (discounted by some £85 per night). Eventually as you stated that you cancelled a holiday to Cyprus to stay at The Grange my reception manager upgraded you free of charge. I do not believe a slight crack in the sink and a few shoe spots on the carpet constitute the bedroom being labelled of poor standard.

I also explained to you the bedroom pictured on our website and the one you are refereeing to was not included in the special promotion we were offering when you made the booking and also it is the hotel’s policy not to guarantee a specific bedroom unless guests pay the full published rate. But there again you already know this.

I categorically deny your statement that the door was left ajar all day. The bedroom as serviced after lunch and the most the door was accidentally left unlocked was for some 3 hours and unless an individual attempted to open the door it was unnoticeable.

I am also flabbergasted with your statement that the management (meaning me) had no interest in customer service, brushed you off and did not apologise. I certainly spent quite a lot of time discussing all the issues with you and certainly personally apologised to you for the shortfalls. I feel the only way you would have been satisfied is by waiving all the charges of your stay.

Any guests reading these comments and wish some clarification please contact the general manager direct and a full explanation will be given
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Hull
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 November 2010

I booked a small double ensuite for a one-night stay in York for me and my husband and found it to be the smallest hotel room either of us had ever stayed in. We were not expecting anything too spacious but were slightly shocked by the very small double bed, with one side against the wall, the dark wallpaper which covered the ceiling too - adding to the clautrophobic atmosphere. Once the luggage was in the room there was little space to move about. Having stayed in a comparable hotel 2 minutes from here and for a similar price, I must say we were a little disappointed. On the plus side, the room was very warm which was a blessing as it was snowing during our stay and the breakfast was good (even thought we had to send the toast back as it was barely cooked).

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AshnDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Grange Hotel

Property: The Grange Hotel
Address: 1 Clifton, York YO30 6AA, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in York
#12 Luxury Hotel in York
#13 Family Hotel in York
#16 Romantic Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Grange Hotel 4*
Number of rooms: 41
Official Description (provided by the hotel):
The Grange Hotel is a beautiful award winning Regency townhouse, located just a few minutes walk away from York Minster and the city center shops and attractions. The AA 2 rosette awarded restaurant, The Ivy Brasserie is situated in the old brick vaulted cellars creating a truly unique experience. Private car parking on - site subject to availability. Deep comfy sofas, real fires in the colder months and fresh flowers throughout the hotel, create a relaxing ambiance. ... more   less 
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Also Known As:
Grange Hotel York

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