As many people have already said the location is perfect and that's the reason we chose the hotel. My friend is a wheelchair user and we wanted to be in the center of town, plus it's a 4 star. We had room 20 which is an adaptable room. Public rooms are nice and worthy of the 4 star rating. Room 20 definitely isn't a 4 star room. Its dated and tired. Paintwork chipped, furniture outdated, modern TV planted precariously on top of chest of drawers. Wallpaper covering some dodgy plaster work, wallpaper torn in places. Lighting poor in bathroom - LED lighting might have been more effective instead of those cheap energy saving bulbs. Notice on bathroom window not to open, so no ventilation and drain smell! No air condition in rooms. Window in bedroom opened from one side and although we were there during the coldest spells of the winter so far, it was still too hot. We had to have the window open and bear the noise from outside. There's a taxi rank just opposite the hotel which didn't appear to be used during the day, but its certainly where all the noise was coming from into the small hours. Heavy footsteps from room above. There's no fridge in the room, no toiletries - only a soap and hand creme dispenser in the bathroom.
Tea and coffee making facilities with biscuits replenished daily. Beds comfortable and nice bedding. Breakfast excellent and staff very friendly and helpful. We had an evening meal in the bistro which we didn't enjoy. I had lasagna and it felt like a reheat from lunchtime and my friend said her pasta lacked depth of flavour - it tasted of tomatoes and nothing else. We wouldn't have complained but we were asked by the waitress if we enjoyed the meal - we gave our opinion - she apologised, but no appearance from the Chef!!
For wheelchair users I'd have to say it's not the friendliest of hotels. My friend is able to walk short distances and was able to climb the steps at the front of the hotel. There was a portable ramp at the side of the hotel, although I'd be guessing if you could power a chair up the ramp unaided and the door didn't hold back, so two people would be needed to get a wheelchair bound person in and out of the hotel. I'm not sure if there was enough room to get a wheelchair through the bedroom door of number 20 because she was able to walk the short distances and her chair was stored by the reception desk. If room 20 is the exception rather than the norm, then I suggest the management team give this room a priority face lift. Outside noise is difficult to sort out, but if there was air condition in the rooms, then the windows wouldn't need to be opened and the noise pollution would be much reduced. Finally I'd like to offer some advice to the reception staff....please acknowledge your guests with a friendly smile. I never once saw them smile - they always appeared to be writing something down or using a keyboard thereby avoiding contact with the guests who were entering and leaving the hotel.
- Official Description (provided by the hotel):
- The Dean Court has the finest location in the city, standing in the shadow of York Minster. Everything is within walking distance, including city walls and all York's famous attractions.The hotel recently received a Trip Advisor Certificate of Excellence and is a previous winner of the regional Hotel of the Year Award.Entering one finds contemporary design, with emphasis on elegance and comfort. Rooms are well-equipped and individually styled. Superior and de Luxe rooms have outstanding views of the Minster. Rooms have flat screen TVs, 30 ftv channels and DVD players. There's an extensive range of DVD's and an iPOD docking station. Little "extras" include robes, brollies and mineral water. There is free Wi-Fi throughout the hotel. The Dean Court is notably child-friendly with four well equipped family rooms. Guests with limited mobility or in wheelchairs will also enjoy facilities in a quartet of rooms. Ramp access is available with staff assistance, all public rooms and restaurants are on one level, no steps. D.C.H the Restaurant has a 2AA Rosette Award whilst THE COURT Bistro & Bar offers a more informal menu in a setting with mixed seating styles. Both eateries offer the finest food and service, with local and seasonal local produce predominant in menus.There is an impressive range for vegetarian guests and those with gluten free diets. The eighty-bin wine list offers twenty wines by the glass, and a large choice of beers from local breweries and around the world. An extensive cocktail list is available too.The hotel is non-smoking. Public areas are air-conditioned. The hotel has its own secure car park which is competitively priced and includes a valet-parking service ... more less
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- Also Known As:
- Best Western York
- York Best Western