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“Best Western Plus....emmh! Wheelchair Users Info”

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Dean Court Hotel, BW Premier Collection
Ranked #7 of 46 Hotels in York
Certificate of Excellence
Perthshire Scotland
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Best Western Plus....emmh! Wheelchair Users Info”
Reviewed 23 November 2013

As many people have already said the location is perfect and that's the reason we chose the hotel. My friend is a wheelchair user and we wanted to be in the center of town, plus it's a 4 star. We had room 20 which is an adaptable room. Public rooms are nice and worthy of the 4 star rating. Room 20 definitely isn't a 4 star room. Its dated and tired. Paintwork chipped, furniture outdated, modern TV planted precariously on top of chest of drawers. Wallpaper covering some dodgy plaster work, wallpaper torn in places. Lighting poor in bathroom - LED lighting might have been more effective instead of those cheap energy saving bulbs. Notice on bathroom window not to open, so no ventilation and drain smell! No air condition in rooms. Window in bedroom opened from one side and although we were there during the coldest spells of the winter so far, it was still too hot. We had to have the window open and bear the noise from outside. There's a taxi rank just opposite the hotel which didn't appear to be used during the day, but its certainly where all the noise was coming from into the small hours. Heavy footsteps from room above. There's no fridge in the room, no toiletries - only a soap and hand creme dispenser in the bathroom.
Tea and coffee making facilities with biscuits replenished daily. Beds comfortable and nice bedding. Breakfast excellent and staff very friendly and helpful. We had an evening meal in the bistro which we didn't enjoy. I had lasagna and it felt like a reheat from lunchtime and my friend said her pasta lacked depth of flavour - it tasted of tomatoes and nothing else. We wouldn't have complained but we were asked by the waitress if we enjoyed the meal - we gave our opinion - she apologised, but no appearance from the Chef!!
For wheelchair users I'd have to say it's not the friendliest of hotels. My friend is able to walk short distances and was able to climb the steps at the front of the hotel. There was a portable ramp at the side of the hotel, although I'd be guessing if you could power a chair up the ramp unaided and the door didn't hold back, so two people would be needed to get a wheelchair bound person in and out of the hotel. I'm not sure if there was enough room to get a wheelchair through the bedroom door of number 20 because she was able to walk the short distances and her chair was stored by the reception desk. If room 20 is the exception rather than the norm, then I suggest the management team give this room a priority face lift. Outside noise is difficult to sort out, but if there was air condition in the rooms, then the windows wouldn't need to be opened and the noise pollution would be much reduced. Finally I'd like to offer some advice to the reception staff....please acknowledge your guests with a friendly smile. I never once saw them smile - they always appeared to be writing something down or using a keyboard thereby avoiding contact with the guests who were entering and leaving the hotel.

Room Tip: Front facing rooms have a great view, but noisy.
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  • Stayed November 2013, travelled with friends
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Helpful?
1 Thank lizzie12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Sao Jose Dos Campos
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 November 2013

In my opinion this hotel is the best location in York, right on the York Minster doorsteps!!
It was wonderful to see the Minster at night from the hotel, a sight I will never forget. On top of this fabulous view the hotel is an interesting old building full of character. Although our rooms were kind of smallish it didn't spoil our stay. The food both breakfast and dinner were delicious and the staff very friendly and helpful specially a lady at breakfast time, what a nice person! I highly recommend this hotel and its restaurant and will definitely return if there is an opportunity.

  • Stayed November 2013, travelled with friends
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MMXS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Runcorn, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 November 2013 via mobile

We've stayed in the Dean Court many times before but each time we have never been disappointed.

This time we stayed in the family room because the four poster was booked but it was still great.

If your looking for a hotel in York you should try this one.

Stayed November 2013
Helpful?
3 Thank Rockwells_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Alberta, Canada
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 12 November 2013

The Dean Court is situated adjacent to the Cathedral, close to the walls, right at the centre of town. The rooms were comfortable and we had excellent views. One of the rooms looked right out at the cathedral. A bit of late night noise as the bars close (my speculation) and some very drunk youth pick up cabs at a stand across the street. The rooms were large, very comfortable with a nice sitting area. Staff were very friendly and helpful. Breakfast was excellent with plenty of choice. (I tried the Kedgeree, a new experience). Service in the restaurant for breakfast was friendly and very accommodating, even when I wanted to take food to the room for my wife. The location could not be beat! walking distance to everything! No problem driving right to the hotel and then they took care of the car for us so best of all worlds. Highly recommended for a visit to York! Will definitely return!

  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank Dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
123 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 12 November 2013

When the hotel website says that it is across the road from York Minster, they aren't stretching the truth. We could see York Minster from our room (number 41).

Our Double room was locates on the first floor, opposite the elevator and very close to the stairs (which we used more often). The room is also directly above the hotel entrance - and surprisingly enough it wasn't especially noisy.

The room has a bar fridge, TV, chest of drawers, closet, desk, iron & ironing board, complimentary tea/coffee/bottled water on arrival, two chairs and a full length mirror. The free WiFi was very reliable.

The bathroom is a reasonable size with a bath/shower and plenty of shelf space. The towel heater is always nice, except we couldn't work out how to turn it off, so the bathroom became very warm.

Our car was valet parked (for a fee), but we walked around York, so we didn't need to get it back until we left. And the staff were very quick to return it to us.

There were probably two negatives. I noticed a number of older guests struggling to get up the six steps into the hotel and with only one, small elevator it was hard to use during peak times (i.e. check out time). Secondly, one of the reasons we booked this hotel was because it claimed to have a guest laundry. When we arrived, I discovered that it did not, which was very disappointing.

The dining options were good. The complimentary breakfast buffet was lovely - five fruit juices, danishes, bread, cheese, cold cereals as the 'buffet', then we could choose warm options from a menu. The staff were lovely - they made you feel like regulars.

The only dinner we had at the hotel was in the Bistro (which was more like a bar). Since it was busy, we had to squash four people on a table better suited to 3. However, the service was quick, the food quality was great and the serving sizes generous.

If you are visiting York Minster... I would definitely recommend staying at BW Dean Court, unless you have serious trouble with stairs, the you might want to look at other options.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank InfrequentFlyer22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Midlands, United Kingdom
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 12 November 2013

We booked this hotel on the strength of trip advisor reviews, and we were't disappointed. It's literally at the foot of York Minster, and within walking distance of everything we needed. The concierge takes your car to the hotel's own secure car park, which was great, and our bags were carried up our room. The room was spacious, modern, spotlessly clean and had all the mod cons. The bathroom was lovely too. The whole hotel was great; the staff couldn't do enough for us, the breakfast we had was excellent -I never realised a Best Western could be so good. I highly recommend this hotel, and wouldn't hesitate to return. Top marks!!!!

Room Tip: There's great view from room 42
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  • Stayed November 2013, travelled as a couple
    • Value
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Helpful?
2 Thank MillsOnTour2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derbyshire, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 November 2013

My darling wife and I have stayed in countless hotels all over the world and without question this is the best. Folks this place is the bee's knee's, the cream of the crop! Stunning location, out standing service and the quality of food being served in the restaurant is to die for.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank DSINGER111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Dean Court Hotel, BW Premier Collection

Property: Dean Court Hotel, BW Premier Collection
Address: Duncombe Place, York YO1 7EF, England (Formerly Dean Court Hotel, Best Western Premier Collection)
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in York
#4 Luxury Hotel in York
#6 Romantic Hotel in York
#7 Family Hotel in York
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Dean Court Hotel, BW Premier Collection 4*
Number of rooms: 37
Official Description (provided by the hotel):
The Dean Court has the finest location in the city, standing in the shadow of York Minster. Everything is within walking distance, including city walls and all York's famous attractions.The hotel recently received a Trip Advisor Certificate of Excellence and is a previous winner of the regional Hotel of the Year Award.Entering one finds contemporary design, with emphasis on elegance and comfort. Rooms are well-equipped and individually styled. Superior and de Luxe rooms have outstanding views of the Minster. Rooms have flat screen TVs, 30 ftv channels and DVD players. There's an extensive range of DVD's and an iPOD docking station. Little "extras" include robes, brollies and mineral water. There is free Wi-Fi throughout the hotel. The Dean Court is notably child-friendly with four well equipped family rooms. Guests with limited mobility or in wheelchairs will also enjoy facilities in a quartet of rooms. Ramp access is available with staff assistance, all public rooms and restaurants are on one level, no steps. D.C.H the Restaurant has a 2AA Rosette Award whilst THE COURT Bistro & Bar offers a more informal menu in a setting with mixed seating styles. Both eateries offer the finest food and service, with local and seasonal local produce predominant in menus.There is an impressive range for vegetarian guests and those with gluten free diets. The eighty-bin wine list offers twenty wines by the glass, and a large choice of beers from local breweries and around the world. An extensive cocktail list is available too.The hotel is non-smoking. Public areas are air-conditioned. The hotel has its own secure car park which is competitively priced and includes a valet-parking service ... more   less 
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Also Known As:
Best Western York
York Best Western

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