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Novotel York Centre
Ranked #31 of 47 Hotels in York
GreenLeadersBronze level
A TripAdvisor Member
Aberdeen, United Kingdom
11
Reviewed 16 October 2011

A good value hotel with pool, 24 hour room service and excellent breakfast. Another plus point is that the Hop-on/hop-off bus stopped right outside the hotel. On the down side when you book as a family the room should be equipped for a family - we had to ask for additional towels, cups, tea etc. A minor downside that did not deteriorate from the excelent holiday in York.

  • Stayed: October 2011, travelled with family
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 18 October 2011

Good morning and thank you for your feedback. I am glad you enjoyed your stay and will certainly look into your comments with regards to the extra amenities for families. Thank you once again and we all hope to see you again soon.

With kind regards,

Christophe Ughetto

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2,133 - 2,139 of 2,581 reviews

Reviewed 16 October 2011

We visited this hotel as a stop over between London and the Yorkshire Moors. The hotel is conveniently located within a quick walk from the train station just on the edge of the city. The room was acceptable but nothing to write home about as it was dated and a little tattered. Both the room and the bathroom were clean. The staff was nice but did not seem to want to go out of the way and be extra helpful in giving foreigners ideas of what to do in this great city.

  • Stayed: September 2011, travelled as a couple
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Thank souzagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 17 October 2011

Good morning. First I would like to thank you for taking the time to write a comment on Tripadvisor. I am extremely surprised you did not find our staff particularly helpful on this occasion and will certainly share your comments. We usually pride ourselves for our genuine good customer service.

Thank you again.

With kind regards,

Christophe Ughetto

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Reviewed 14 October 2011

I've stayed in this hotel previously but on this occasion I didn't really enjoy my visit.
The lobby and restaurant furniture is tired and shabby, my rooms broken plaster and fixtures, smelly drains and lack or proper closed sanitary bins is not what I'd expect from this brand.

  • Stayed: October 2011, travelled as a couple
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Thank Adrian6t8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 15 October 2011

Good morning and thank you for your comments.I have taken your comments into consideration and investigate them. I wouldlike to however mention that the refurbishment of our leisure facilities is scheduled to start at the beginning of November as well as the main lounge area. Thank you again.

With kind regards,

Christophe Ughetto

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Reviewed 13 October 2011

We stayed for 3 nights in October 2011 and although the weather wasn’t very good, we enjoyed our time there.

The hotel is very good. It seems like it has been recently overhauled (at least our room, 430 had). Its clean and bright and the staff are very welcoming, nothing seems too much trouble. One small point, the toilet in the room is separate to the bathroom which we find annoying (I know Novotel are not the only ones to do this but it is not our preference!).

Breakfast is good, plenty of choice and the waiting staff are very attentive. We did have a snack in the restaurant in the evening which, although we didn’t have much, was well prepared and good quality.

The walk in to York centre isn’t far and I would highly recommend that you use the back exit of the hotel (to the right of the bar) and walk along the river into the city at least once; its not the most direct route but it’s a lot, LOT better than walking along the road (which is quite busy being the inner-ring road). Turn left from the rear of the hotel and cross the blue bridge and follow the Ouse. If you are looking for a good place to eat I’d recommend ‘the Living room’ just over Bridge street bridge (not cheap but very good with a view of the river).

  • Stayed: October 2011, travelled as a couple
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Thank kBloke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 15 October 2011

Good morning. Thank you very much for your feedback. I am glad to read you had a good time in York. We are definitely looking forward to welcoming you again soon.

With kind regards,

Christophe Ughetto

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A TripAdvisor Member
Jersey, United Kingdom
1
Reviewed 12 October 2011

Nice but not for the price. No aircon in rooms, therefore the summer months would be 'tricky and sticky'. Not the easiest to find at night, on foot. Staff pleasant and polite, limited television channels and the most annoying menu to get the tv working.

  • Stayed: October 2011, travelled solo
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 13 October 2011

Good morning. Just a quick note to thank you for your comments. I hope we will have the opportunity to welcome you back in the future.

With kind regards,

Christophe Ughetto

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Reviewed 10 October 2011

A lovely hotel, Our room was modern and spacious, overall very impressed with it. Only stayed for one night as a stopover, loved york would definitly return.

  • Stayed: October 2011, travelled as a couple
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Thank jessyharri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 21 October 2011

Good morning. Just a few words to thank you for your comments. I am pleased to read you enjoyed your stay and the city of York. We are looking forward to welcoming you back soon.

With kind regards,

Christophe Ughetto

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Reviewed 6 October 2011

We travelled from abroad and drove from London, and felt the Hotel was not very well signposted for people who did not know the area.
On arrival the staff were very helpful and friendly, check in was fast pleasant and helpful. Our rooms were lovely. The hotel is well situated and we found our way around town with ease.
We found breakfast expensive and were surpirsed that a hotel in this league the internet was not included.
Overall e enjoyed our stay.

  • Stayed: September 2011, travelled with friends
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Thank Peggysue43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 11 October 2011

Good morning and thank you for taking the time to write a comment. I am pleased to read you found our staff very helful and friendly and that you had a good time in York. I have also noted your other comments.

Thank you once again.

With kind regards,

Christophe Ughetto

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Additional Information about Novotel York Centre

Address: 4 Fishergate, York YO10 4FH, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#4 Family Hotel in York
#8 Business Hotel in York
#14 Luxury Hotel in York
Price Range: £63 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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