We thought it would be nice to treat ourselves to a Superior room after a long day's work in York. The description made the room sound very plush and spacious.
We were quite disappointed to find that the room was of an average standard, very similar to any other room at a Travelodge or similar budget hotel. The decor was quite dated - woodchip wallpaper and peeling laminate on the door. The bathroom was new but had no bath, and the toilet was in a separate vestibule area tacked on to the end of the room, with no basin. Having stayed in Novotels before, this was nowhere near the standard we were expecting.
In addition, the parking at this hotel costs £7, and a small bottle of beer costs £4. That's the equivalent of about £6 to £7 a pint. We looked at getting room service as we had to leave early, but a continental breakfast with no hot items cost £13. With hot items, it was £17, and there was no mention of any provision for vegetarians.
We should have gone to a competitor - at least the rooms are cheaper when they're so basic, and the food is definitely cheaper as well. Also, perhaps the check-in staff would have been less sullen.
One thing we did appreciate is the fact that our request for a quiet room was honoured. We slept very well. I just wish we had paid half of what we stumped up for the room.
- Official Description (provided by the hotel):
- Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more less
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- Also Known As:
- Novotel York Centre Hotel York
- Accor York Centre
- Hotel Novotel York
- York Novotel