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“Very expensive and in need of a revamp. Looking tired and a bit dated.”

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Novotel York Centre
Ranked #32 of 47 Hotels in York
GreenLeadersBronze level
Reviewed 16 November 2012 via mobile

I stayed for 4 nights on business and they tried charging £199 per night, no breakfast or dinner. I managed to knock the bill down but how on earth they can try and justify that charge I have no idea. They also swiped my card for £300 at the beginning to cover any extras and when I checked out, instead of deducting this from my bill (it had already left my account account) they changed me full whack and it took two days to get my £300 back! Disgusting. Rooms were noisy and everything overpriced. Would not go back.

  • Stayed: October 2012
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Thank Debra79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 19 November 2012

Good morning and thank you for your feedback. I am obviously sorry to read you would not consider us for a future stay and will investigate your comments further. Please do not hesitate to contact me on Christophe.Ughetto@accor.com shoud you wish to discuss the matter further. Thank you once again for your honest feedback.

With kind regards,

Christophe Ughetto

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Reviews (2,462)
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1,752 - 1,758 of 2,462 reviews

Reviewed 15 November 2012

  • Stayed: November 2012, travelled as a couple
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Thank march78
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 17 November 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 14 November 2012

Stayed for 2 nights in August 2012. Had booked executive room but were disappointed. We are two adults and a child. Extra bed (uncomfortable) made room cramped. The weather was hot and the ventilation was poor in the room. For the upgrade we got - ipod dock, espresso coffee machine, dressing gowns/slippers and wifi. Bathroom was nice but strange set up with double doors opening onto bedroom. Separate toilet was like a jail or a 1* hotel. Good power shower and nice products in bathroom (bath bombs were nice). Plenty of nice towels. Disappointed to find an empty beer can in one of the drawers. Were told by reception we had a river view but all we could see was the pool roof! Pool area looked nice but changing area left a lot to be desired. Wii and x-box in bar for children, also colouring items and toys. Drinks in bar expensive. Plenty of parking but had to pay per night for this. Grounds were scruffy and could do with tidying. Could make a nice area for drinks outside at night with a little effort. Ate in one night as the price was reasonable for a family. Food and service very good (free bottled water), likewise at breakfast - well stocked and friendly staff. Pleasant 15 minute walk into town along river. Avoid coach parties at breakfast.

Room Tip: You may get a river view if you choose a high floor.
  • Stayed: August 2012, travelled with family
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Thank BasRhyl_NorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 17 November 2012

Good morning and thank you for your extensive comments. I have taken note of all of them and can already reassure sure that some works have already been carried out since you last stayed back in August. Thank you once again.

With kind regards,

Christophe Ughetto

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Reviewed 11 November 2012 via mobile

Stayed one night in the Executive Suite,if we had paid full price, we would have complained to the manager, found human hair in the bath,the carpets looked dirty,the bed was comfortable,coffee cups stuck to the saucers had to wash them before use, one of biggest faults here is £8.50 car park charge.breakfast was ok we have had better,the staff was the best thing here they are very polite and helpfull.

  • Stayed: November 2012
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Thank grazuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 12 November 2012

Good morning. I am very sorry to read your room was not clean as per our usual standards. Please do rest assured that steps will be taken to avoid any reoccurence in the future. I will also share your comments with the team with regards to the levels of service. Thank you for bringing this matter to my attention.

With kind regards,

Christophe Ughetto

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Reviewed 10 November 2012

Stayed here with my daughter and granddaughter for three nights.Food good, comfortable beds and lovely bathroom with nice powerful shower.Very good facilities for the children with separate play areas and games consoles.Ten minutes walk to town and market. We managed an open top bus ride which detailed the history of York town which was very good and the shops(some of which are very tiny) are delightful.We loved the vibrance of York.The staff of the novotel are lovely in particular the waitresses and waiters of the restaurant who made the mini chocolate drinks and smoothies for the children. We shall return just before Christmas and look forward to seeing the Christmas lights in town.

  • Stayed: November 2012, travelled with family
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Thank Sunshine5375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 12 November 2012

Good morning and thank you very much for your lovely comments. I am delighted you had a good time in York and will pass on your comments to the teams. We are all looking forward to welcoming you back to the hotel soon.

With kind regards,

Christophe Ughetto

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Reviewed 7 November 2012

Very freindly staff and very trustworthy left super dry coat and they have returned it to me didnt think I would see it again, this is why we would visit any of these hotels again clean brill for the kids loads for them to do in hotel everything was perfect

  • Stayed: November 2012, travelled with family
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2  Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, General Manager at Novotel York Centre, responded to this reviewResponded 12 November 2012

Good afternoon. Just a few words to thank you for taking the time to write a comment. I am very pleased your items were returned. I am looking forward to welcoming you back to the Novotel York.

With kind regards,

Christophe Ughetto

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Reviewed 5 November 2012

We stayed as a family of 2 adults and 2 children aged 10 and 13 in a superior room - the children slept on a pull out sofa bed, which consisted of two separate singles - they slept well. This did however take up alot of floor space - but we didn't mind as we were not planning to spend much time in the room.

The bathroom was very clean and modern, with an excellent shower and bath - plenty of towels.

I was very impressed by the hotel staff - they were very friendly and efficient. Check in was fast and on checkiing out, an error with internet charges was rectified quickly and without question.

It was a 10 to 15 minute easy walk into York centre, and about 5 minutes to the nearest Wetherspoons, where we had breakfast for only £2.99, as compared to the £13.99 advertised at the hotel!

My only slight gripe was that the pool was rather cold, and although I didn't go in because of this, it didn't bother the children!

  • Stayed: November 2012, travelled with family
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Thank SarahJay17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChristopheUghetto, Manager at Novotel York Centre, responded to this reviewResponded 7 November 2012

Dear Sarah,
Thank you for your feedback and we are please to read you enjoyed your stay with us. We look forward to you next visit.

Kind regards

Zak Mouafik
Operations Manager

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Additional Information about Novotel York Centre

Address: 4 Fishergate, York YO10 4FD, England
Phone Number:
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#13 Luxury Hotel in York
Price Range: £73 - £198 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
Official Description (provided by the hotel):
Enjoy 4 Star, Family Friendly service at the Novotel York Centre. Situated close to the celebrated historical City walls and only a short Riverside stroll from the centre. Novotel York is the perfectly located for exploring the historic and cultural delights of the city as well as its shopping, restaurants and bars. Relax with a drink in our stylish bar or our outside terrace while the kids have fun in our indoor & outdoor play areas. Car Parking is available from £13 per night. ... more   less 
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel

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